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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8785 Views

10 replies

1 likes

Premium for Students
  • 8785 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134700 Views

98 replies

138 likes

Premium for Students
  • 134700 Views
  • 98 replies
  • 138 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31586 Views

19 replies

1 likes

Premium for Students
  • 31586 Views
  • 19 replies
  • 1 likes

Superuser Contribution Mistake during identification (Lost money, no sub)

I made mistake - I cant use the student discount, coz Im High School student. I found out at SheerID page, so I closed it... but Spotify took money from my bank account anyway (And I didnt get the subscription obviously) ... How to get my money back?

Newbie

I made mistake - I cant use the student discount, coz Im High School student. I found out at SheerID page, so I closed it... but Spotify took money from my bank account anyway (And I didnt get the su...

Julian

Moderator

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Student Discount Eligibility

Wondering if I would be eligible for the student discount at the age of 17? I'm a college student through a program called running start that allows me to take college classes starting at the age of 16, but it says you must be 18+ to be able to get t...

Newbie

Wondering if I would be eligible for the student discount at the age of 17? I'm a college student through a program called running start that allows me to take college classes starting at the age of ...

Keanu_C

Community Legend

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Can I cancel my Premium sooner than after a year?

Hi, if I use the Student Discount via UniDays and get Spotify for 4.99/month, do I have to pay it for the whole year or can I cancel it, for instance, after two months? Also, I am studying in the UK but I am originally from Czech Republic and anytime...

Casual Listener

Hi,  if I use the Student Discount via UniDays and get Spotify for 4.99/month, do I have to pay it for the whole year or can I cancel it, for instance, after two months?  Also, I am study...

feicra

Casual Listener

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Family plan & student studying abroad

Hello, I have question. Can I be a part of family plan even though I study in different country? (Both countries are members of EU - Czech & Slovakia) & I go back home every two weeks.

Casual Listener

Hello,  I have question. Can I be a part of family plan even though I study in different country? (Both countries are members of EU - Czech & Slovakia) & I go back home every two weeks....

Luke

Spotify Star

528 Views

3 replies

0 likes

Student
  • 528 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium for students

I am a current college student, and i am trying to get the $5 premium deal. However, it says my college is not valid, even though I've sent in three types of documentation. I am confused because I have friends at my college who have been approved for...

Newbie

I am a current college student, and i am trying to get the $5 premium deal. However, it says my college is not valid, even though I've sent in three types of documentation. I am confused because I ha...

user-removed

Not applicable

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sheer Id Problem

Hey!Yesterday i tried to get Spotify premium Student and I sent my certificate to sheer id. Today I received the aswer "you have been successfuly checked"! Unfortunately, when I log in at Spotify there is no premium? What is the next thing I have to ...

Casual Listener

Hey! Yesterday i tried to get Spotify premium Student and I sent my certificate to sheer id. Today I received the aswer "you have been successfuly checked"!    Unfortunately, when I log ...

Puma1408

Casual Listener

3216 Views

2 replies

0 likes

  • 3216 Views
  • 2 replies
  • 0 likes

Superuser Contribution ayuda me he suscrito a spotify para universitarios, me han cobrado doble y aun no soy premium.

Buenas noches. Necesito algo de ayuda. esta cuenta desde la que escribo, ha pasado por bastante. goce de mi primer mes gatruito, luego de eso disfrute de los 3 meses por 900 pesos colombianos (pais donde vivo) . al finalizar esta promocion he querido...

Newbie

Buenas noches.    Necesito algo de ayuda. esta cuenta desde la que escribo, ha pasado por bastante. goce de mi primer mes gatruito, luego de eso disfrute de los 3 meses por 900 pesos co...

Julian

Moderator

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

My card is no longer being accepted

Hello, I am a spotify student user. I just started getting a notification that spotify cant charge me and that I need to change my payment info. I only have one card and I absolutely have enough money on it. The card has gone through no problem every...

Newbie

Hello, I am a spotify student user. I just started getting a notification that spotify cant charge me and that I need to change my payment info. I only have one card and I absolutely have enough mone...

Luke

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Solved!! Help! School not listed

Need help, please. First time to use spotify and I want to use student discount for upgrade but then my school is not on the list. I'm from the philippines and the payment was already deducted in my card.

Newbie

Need help, please. First time to use spotify and I want to use student discount for upgrade but then my school is not on the list. I'm from the philippines and the payment was already deducted in my ...

Maxim

Spotify Star

5950 Views

1 replies

0 likes

  • 5950 Views
  • 1 replies
  • 0 likes

Student discount New Zealand

My account has been debited but as I am a student at a high school I cant use the student deal but it has already debited my account, What do I do help?

Newbie

My account has been debited but as I am a student at a high school I cant use the student deal but it has already debited my account, What do I do help?

Maxim

Spotify Star

587 Views

1 replies

0 likes

Student
  • 587 Views
  • 1 replies
  • 0 likes

Fail to subscribe

Got my account set back to Free a few weeks ago because i blocked my creditcard. Now i have a new card and im trying to upgrade again to student premium but i keep get the ''payment failed, pay again or try another option''. I'm sure my card works bu...

Newbie

Got my account set back to Free a few weeks ago because i blocked my creditcard. Now i have a new card and im trying to upgrade again to student premium but i keep get the ''payment failed, pay again...

Luke

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution i bought a student discount but i havent got it yet

Hi, Two days ago I decided to purchase spotify premium, I looked up the cheapest possible way to purchase it and a Student Discount came up.I put the name of my high school and purchased it. I accepted by SheerId but when I clicked the link it always...

Visitor

Hi, Two days ago I decided to purchase spotify premium, I looked up the cheapest possible way to purchase it and a Student Discount came up.I put the name of my high school and purchased it. I acce...

SergioDavid

Roadie

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Paid for student premium stuck on free

I've paid for Spotify premium for students but didn't upload my student id and now stuck on Spotify free.. how can I resolve this?

Newbie

I've paid for Spotify premium for students but didn't upload my student id and now stuck on Spotify free.. how can I resolve this?

Maxim

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Student Premium declined

Hi I am a Spotify User from Germany.I was trying 2 set up a „student premium“ membership as advertised on your web page. In order 2 prove my Status I had 2 first set up an account on „UNiDAYS“.When I did everything as asked, I get a message that it‘s...

Casual Listener

Hi I am a Spotify User from Germany. I was trying 2 set up a „student premium“ membership as advertised on your web page.  In order 2 prove my Status I had 2 first set up an account on „UNiDAY...

Maxim

Spotify Star

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Has student spotify been stopped?

So I've had an email about my student account expiring next month and have tried to renew it.But Unidays doesn't seem to have a page about spotify on the discounts list and when i try and renew my spotify discount it says i'm from an unsupported coun...

Newbie

So I've had an email about my student account expiring next month and have tried to renew it. But Unidays doesn't seem to have a page about spotify on the discounts list and when i try and renew my ...

223 Views

0 replies

0 likes

Student
  • 223 Views
  • 0 replies
  • 0 likes

Payed for Spotify Student Discount but haven't received premium.

Hi,Last night i decided to purchase spotify premium, i looked up the cheapest possible way to purchase it and a Student Discount came up.I put the name of my high school and purchased it.It charged me but i have not recieved the full premium.I am big...

Newbie

 Hi, Last night i decided to purchase spotify premium, i looked up the cheapest possible way to purchase it and a Student Discount came up.I put the name of my high school and purchased it.It c...

Maxim

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Spotify para universitários

Fiz a compra do spotify para universitários hoje, mandei os documentos e a tarifa de 8,50 já foi cobrada, porém minha conta ainda está aparecendo como FREE. Demora para ser liberado? E porque cobraram se o serviço ainda não foi entregue? Aguardando p...

Newbie

 Fiz a compra do spotify para universitários hoje, mandei os documentos e a tarifa de 8,50 já foi cobrada, porém minha conta ainda está aparecendo como FREE. Demora para ser liberado? E porque c...

Bittencourt

Spotify Star

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

Charged twice- how do I ask for refund?

I signed up for Spotify premium A few years ago for the $5 student special. Now I wanted to upgrade to Spotify premium and Hulu for $10 but I’m being charged twice for both... how do I ask for refund on the $5?

Newbie

I signed up for Spotify premium A few years ago for the $5 student special. Now I wanted to upgrade to Spotify premium and Hulu for $10 but I’m being charged twice for both... how do I ask for refund...

Luke

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Addebiti inaspettati

Buongiorno,ho provato ad acquistare abbonamento studenti. Ho inserito i dati per il pagamento, e mi è stato addebitato subito l’importo, ma l’abbonamento non è stato eseguito dal momento che io non ho i documenti che certificano l’iscrizione in una s...

Newbie

Buongiorno, ho provato ad acquistare abbonamento studenti. Ho inserito i dati per il pagamento, e mi è stato addebitato subito l’importo, ma l’abbonamento non è stato eseguito dal momento che io non...

imattolo

Community Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Plan & Hulu

I'm currently subsscribed to the Student Plan that includes Spotify Premium and Hulu. Spotify is working, however the plan is not being affected on the Hulu end. I doubled checked my bank account and I am being charged the Hulu rate. Spotify manage s...

Newbie

I'm currently subsscribed to the Student Plan that includes Spotify Premium and Hulu. Spotify is working, however the plan is not being affected on the Hulu end. I doubled checked my bank account and...

SergioDavid

Roadie

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes