Help Wizard

Step 1


Not getting a reply from SheerID

Not getting a reply from SheerID






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I contacted SheerID two weeks ago wondering about why my sixth form/college wasn't eligible for Premium for Students. Nobody has gotten back to me and my school is still ineligible.

3 Replies

Hey @ninamartin,


Thanks for reaching out here and welcome to the Community!


If you’re in higher education but your college/university isn’t on the verification list, you can request for it to be added here. Please keep in mind that such requests take multiple weeks to be processed. In case SheerID doesn't accept your school submission, it means that you're currently not eligible for the student discount.


We'd recommend reaching out to SheerID if you have any more questions about this, as they are the ones checking eligibility. If you've already been in communication with them you can just write them another message.


Hope this info is useful. Let us know if there's anything else we can help with.

Mihail Moderator
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did you ever get a response back?? i’ve requested twice and heard nothing 

Hi there @sophiejean.


Thank you for your reply in this thread.


It can take a couple of days for them to get back to you 🙂


Let us know how it goes.


Take care!

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