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Payment issue

Payment issue

Avatar of 25308913
Newbie
2022-05-06 08:01 PM

Plan

Premium student

Country

Argentina

Device

Samsung Galaxy A21S

Operating System

Android

 

My Question or Issue

Hello,

 

I have a Premium student account, which was suspended because apparently the payment cannot be processed, without any further explanation. Could you please assist?

 

Best regards,

 

Julieta Heredia

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Avatar of Dian
Spotify Legend
2022-05-07 10:14 AM

Hey @25308913,

 

Thanks for posting in the Community.

 

Did your account get disabled or the subscription was automatically canceled due to a failed payment?

 

On this page you can find some advice on failed payments and how to activate a new subscription. 

 

And on this page you can check what to do if your account is disabled. 

 

Keep us posted,

 

Cheers!

DianModerator
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