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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22212 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22212 Views
  • 17 replies
  • 0 likes

Student premium

 Plan: free Country: United States Device(iPhone 11), windows 10 My Question or IssueEverytime I try to use my college email it always says “oops something went wrong” what do I do?

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  • Newbie
  •   Plan: free   Country: United States    Device (iPhone 11), windows 10    My Question or Issue Everytime I try to use my college email it always says “oops somethin...
  • Billy-J
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 524 Views
  • 1 replies
  • 0 likes

Can’t connect Student Premium to Hulu

Plan Spotify Student PremiumFree/Premium PremiumCountry United States Device iPhone XOperating System iOS 13.6.1 My Question or IssueI just got Spotify Premium Student today and I was trying to connect the offer to my current Hulu account, but whenev...

  • Visitor
  • Plan Spotify Student Premium Free/Premium Premium Country United States   Device iPhone X Operating System iOS 13.6.1   My Question or Issue I just got Spotify Premium Student ...
  • 505 Views
  • 0 replies
  • 0 likes
  • Premium for Students
  • 505 Views
  • 0 replies
  • 0 likes

Superuser Contribution Öğrenciler için Premium yenileme sorunu

PlanPremium for StudentsCountryTurkey/TurkishDeviceXiaomi Mi9 SE, Windows 10 ProOperating SystemAndroid Q, Windows 10 My Question or IssueMerhabalar, ben Türkiyede yaşıyorum ve Türkiyede eğitim görüyorum. Spotify Öğrenci hesabını kullandım. Şimdi öğr...

  • Visitor
  •   Plan Premium for Students Country Turkey/Turkish Device Xiaomi Mi9 SE, Windows 10 Pro Operating System Android Q, Windows 10   My Question or Issue Merhabalar, ben Türkiyede y...
  • Mihail
  • Spotify Legend
  • 2443 Views
  • 7 replies
  • 1 likes
  • Premium for Students
  • 2443 Views
  • 7 replies
  • 1 likes

High school student discount

Hello there. I am a high school student but I cannot benefit from the premium STUDENT discount. I ask you, why are high school students, who, like us, have to pay 18₺ per month, while they are UNIVERSITY students who have made money from the state, w...

  • Casual Listener
  • Hello there. I am a high school student but I cannot benefit from the premium STUDENT discount. I ask you, why are high school students, who, like us, have to pay 18₺ per month, while they are U...
  • Velihan12
  • Casual Listener
  • 10568 Views
  • 4 replies
  • 11 likes
  • 10568 Views
  • 4 replies
  • 11 likes

Superuser Contribution Intente realizar mi subscripción univeritaria y me marca que la solicitud ya fue utilizada

Hola, buenas tardes. Me comunicó porque hoy intenté cambiar mi plan al universitario, soy de primer ingreso y quería aprovecharlo. Me metí a tratar de verificar que soy universitario y me apareció un error de que tal vez la solicitud había expirado y...

  • Newbie
  • Hola, buenas tardes.    Me comunicó porque hoy intenté cambiar mi plan al universitario, soy de primer ingreso y quería aprovecharlo. Me metí a tratar de verificar que soy universitario y...
  • Ivan
  • Spotify Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 479 Views
  • 1 replies
  • 0 likes

says United States aren’t a part of the options

I am a student in Tacoma, WA right now I have the free plan but I am trying to get premium for students however it says that the United States aren’t an option.

  • Visitor
  • I am a student in Tacoma, WA right now I have the free plan but I am trying to get premium for students however it says that the United States aren’t an option.        
  • Maxim
  • Spotify Star
  • 492 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 492 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution School/University Search Not Working

I'm an Australian student and I've been trying to go through the verification process to renew my student discount (I had it last year but it ran out a few months ago and I'm only just getting around to sorting it out). Whenever I try to type in my u...

  • Casual Listener
  • I'm an Australian student and I've been trying to go through the verification process to renew my student discount (I had it last year but it ran out a few months ago and I'm only just getting around...
  • DLS3198
  • Casual Listener
  • 51074 Views
  • 159 replies
  • 9 likes
  • Premium for Students
  • 51074 Views
  • 159 replies
  • 9 likes

Superuser Contribution Premium for students: No buying option

PlanPremiumCountryTurkeyDeviceRedmi Note 8Operating SystemAndroid My Question or IssueI completed one year with my premium student account and I wanted to renew it. However, I renewed my credit card before this and I could not update it. Today, I bou...

  • Visitor
  • Plan Premium Country Turkey Device Redmi Note 8 Operating System Android   My Question or Issue I completed one year with my premium student account and I wanted to renew it. However, ...
  • Elena
  • Moderator
  • 1964 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1964 Views
  • 1 replies
  • 0 likes

Superuser Contribution Receiving "This field should contain a 5 digit zip code" message when trying to activate Hulu

PlanStudent PremiumCountryUnited StatesDevice(Windows PC)Operating System(Windows 10) My Question or IssueWhen attempting to activate Hulu (I already have an account but am not currently subscribed/paying) I receive the message, "This field should co...

  • Visitor
  • Plan Student Premium Country United States Device (Windows PC) Operating System (Windows 10)   My Question or Issue When attempting to activate Hulu (I already have an account but am n...
  • Elena
  • Moderator
  • 2026 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 2026 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for students

Spoiler (Highlight to read) I can’t benefit premium for students  I can’t benefit premium for students PlanPremiumCountryTurkeyDeviceiPhone 5s My Question or Issue

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  • Visitor
  •   I can’t benefit premium for students  Plan Premium Country Turkey Device iPhone 5s   My Question or Issue  
  • Elena
  • Moderator
  • 1092 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1092 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

PlanFree/Premium (STUDENT) CountryBelgium Device(iPhone XS, Macbook Pro late 2016) My Question or IssueHi, on 13/7/2020 Spotify asked me to renew my student discount 'account' and so I did. On 14/7 and 14/8 Spotify charged me 4,99 (student discount p...

  • Visitor
  • Plan Free/Premium (STUDENT)   Country Belgium   Device (iPhone XS, Macbook Pro late 2016)   My Question or Issue Hi, on 13/7/2020 Spotify asked me to renew my student discoun...
  • Elena
  • Moderator
  • 931 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 931 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student enrolled in US university online from UK

PlanPremiumCountryUnited Kingdom/United States My Question or IssueI am a student enrolled in an American university, but due to COVID I am stuck at home (in the UK), doing online lessons. I am technically enrolled in the US university, and so I'm tr...

  • Newbie
  • ...essons. I am technically enrolled in the US university, and so I'm trying to get Premium for Students, but United States or America isn't coming up under the country options... What should I do?
  • Elena
  • Moderator
  • 544 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 544 Views
  • 1 replies
  • 1 likes

Solved!! Full price renew instead of student discount renew

PlanPremium for studentsCountryItalyDevicesSamsung Galaxy S8, Asus VivoBook S15Operating SystemAndroid Oreo, Ubuntu 20.04/Windows 10 My Question or IssueI just got a notification from the bank informing me I've just paid 9,99€ for the premium renew i...

  • Newbie
  • Plan Premium for students Country Italy Devices Samsung Galaxy S8, Asus VivoBook S15 Operating System Android Oreo, Ubuntu 20.04/Windows 10   My Question or Issue I just got a n...
  • Maxim
  • Spotify Star
  • 861 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 861 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fails to verify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I have tried to verify my account as a student many times today. I have had a free acco...

  • Visitor
  • ...ello, I have tried to verify my account as a student many times today. I have had a free account for several years and have finally decided to use premium. I click the premium for students option, fill i...
  • Katerina
  • Spotify Legend
  • 1029 Views
  • 6 replies
  • 0 likes
  • 1029 Views
  • 6 replies
  • 0 likes

Superuser Contribution I cannot switch from family account to student account

 PlanFamily PremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueI verified that I am a student from SheerID. It says student discount is available, but when I want to use it, nothing appears on the screen, only your student acc...

Spotify - Google Chrome 9.09.2020 11_47_23.png
  • Visitor
  •   Plan Family Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue I verified that I am a student from SheerID. It says student discount is available, b...
  • Mario
  • Spotify Legend
  • 830 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 830 Views
  • 1 replies
  • 0 likes

Switching Accounts

I had an account that I didn't want anymore but I put my student premium on it. I unsubscribed to premium student on my old account and closed the account. I then made a new account and tried to get student premium but it won't let me. It says "Your ...

  • Visitor
  • I had an account that I didn't want anymore but I put my student premium on it. I unsubscribed to premium student on my old account and closed the account. I then made a new account and tried to get ...
  • Billy-J
  • Spotify Star
  • 1225 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1225 Views
  • 1 replies
  • 0 likes

Solved!! Can't register for spotify students

Hi, I tried to extend my student discount, but on the page "https://spotify-international.sheerid.com/index.html " . I am not able to fill in a school name.There are no schools showing up in the dropdown?How can I extend my discount? I'm still eligab...

  • Casual Listener
  • Hi,   I tried to extend my student discount, but on the page "https://spotify-international.sheerid.com/index.html " . I am not able to fill in a school name. There are no schools show...
  • Billy-J
  • Spotify Star
  • 1697 Views
  • 3 replies
  • 2 likes
  • Premium for Students
  • 1697 Views
  • 3 replies
  • 2 likes

Superuser Contribution Öğrenci kimlik doğrulama sorunu 2020

PlanPremium for StudentsCountryTurkeyDevice(iPhone 6s) My Question or IssueGreetings,Due to the pandemic, the university I was a student of started to provide online education. Course selection has not been made yet. For this reason, I seem a passive...

  • Visitor
  •   Plan Premium for Students Country Turkey Device (iPhone 6s)     My Question or Issue Greetings, Due to the pandemic, the university I was a student of started to p...
  • Elena
  • Moderator
  • 617 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot renew student premium

PlanFreeCountryPhilippinesMy Question or IssueStudent premium needs to be renew this 06/10/20, but its still 04/10/20. I tried renewing my student id but the univ. that I'm entering is not eligible, i dont know what to do, thanks, i dont know if this...

  • Newbie
  • Plan Free Country Philippines My Question or Issue Student premium needs to be renew this 06/10/20, but its still 04/10/20. I tried renewing my student id but the univ. that I'm entering is not ...
  • Ivan
  • Spotify Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 497 Views
  • 1 replies
  • 0 likes

US Account, Studying in UK

PlanPremiumCountryUS-based account, currently studying in UKDeviceiphone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am studying in London for the next year but originally from the US. I would like to claim my stud...

  • Newbie
  • Plan Premium Country US-based account, currently studying in UK Device iphone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am studying in L...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 497 Views
  • 1 replies
  • 0 likes