Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
USA DeviceiPhone 11 ProI was paying for Student Premium since I started, however it got switched without my permission to regular Premium. I tried to change my plan, but it said that my student credentials were already being used on another account. ...
I would like a refund please of £14.99. I have had a student premium account with Spotify ever since I started college, which was 2 years ago. I have always had £5.99 taken out my account every month, yet this month they took out £14.99 which they ha...
PlanPremiumCountryCanadaDeviceiPhone 6sOperating SystemWindows 10 My Question or IssueI am a student but my plan is set to normal premium at the moment and when I try to change to the student account, after filling out the correct information, it say...
PlanPremiumCountryJapan (studying in the US) My Question or IssueI am originally from Japan, and thus I have a Japanese Spotify account, but I currently studying in the US for college. I recently tried to switch my account to the Student Premium plan...
Hi! I'm in Japan but am a student of OMSCS (Online Master of Science in Computer Science), Georgia Institute of Technology.Since OMSCS is an authorized master's program, I'd like to apply to the student plan. However, SheerID didn't let me select the...
Adding more colleges and universities so that more are "eligible". My sister who has just enrolled into college has been very anxious because its a big step for her, i suggested using headspace because it has helped me in the past. So we sat down tog...
Hi, I am trying to subscribe student premium plan. When I try to verify my student information, the website shows 'Unfortunately, we couldn't confirm that you're a student. Please check your details and try again.' What should I do now? Thanks!
USA DeviceI tried on iphone and macbook bothHi guys . I'm trying to get student premium plan but every time i try to confirm I'm student there's this : "Unfortunately, we couldn't confirm that you're a student.Please check your details and try again"...
When I try to Sign up for the Student discount, all it is asking for is my Name, school, and Date of Birth. When I put all of the information in, it says that it cannot verify that I am a student and I have tried multiple times and went on the FAQ to...
Hello lovely people! Last month I had confirmed my student status and changed my subscription from normal premium to student for the following month (that started today) Which is why I was shocked to see right now that I just got charged the normal p...
Estou tentando mudar para conta estudante, mas quando pede para eu fazer login no site da instituição sou mandado para o site erradoEm anexo o print do site correto de login de aluno (ulife) e o que sou enviado (ânima)
PlanFreeCountryFranceDeviceSamsung Galaxy S9, PCOperating SystemAndroid and Windows 10 My Question or IssueHi, I want to subscribe to Premium Student, and as my school isn't listed, I went to fill the submission form, but it's not listed there either...
I can’t find my School/College Them i have to sign up my premium, what to do?
PlanPremium StudentCountryUkraineDevice(Samsung m31)Operating System(Android 11) My Question or IssueSo basically I cannot pay for my student plan, despite I have much more than required 2.5 dollars, moreover for some unknown reason Spotify tries to ...
I activated my account in America and paid for premium there for a while. I now live and study in the Netherlands, but when I try verifying my student ID it will only let me choose American universities. I only have a Dutch ID. How do I fix this?
PlanPremium Student CountryIndia Operating SystemManjaro Linux My Question or IssueI have been enrolled in the student plan for many months now. However, this month when I tried to do the monthly payment, I am stuck on the following page (see screens...
Fui renovar o plano de estudante do spotify e, quando fui realizar o login, apliquei a promoção na conta de um familiar, acidentalmente. Como cancelar o premium estudante erronamente aplicada a outra conta para poder aplicar o desconto do plano unive...
PlanStudents PremiumCountryIndiaDevice(Asus Vivobook 15)Operating System(Windows 10) My Question or Issue Hello There, I am currently facing a weird issue when I try to change my payment method.Whenever I try to click on update details on the change ...
PlanStudent PremiumUnited States Operating SystemiOS 10 Hulu from my premium for students account is not working. I have tried the tips and tricks in the forums, but they lead me to links that say "Great news! Your Spotify and Hulu accounts are alrea...
To Whom It May Concern, I will be canceling my Spotify Premium Student subscription today. However, I plan to resubscribe later on. Since my postgrad plans will require me to attend different schools, am I still qualified for this student discount? F...