Premium version for students

[bella1-1]

I paid money for the premium version, then I could not confirm that I was a student, because there was not one in the list of proposed educational institutions. I interrupted the confirmation, but the money had already been withdrawn, and the premium version was not connected... I want you to return my money or plug in a premium version.

[Maxim · Accepted solution]

Hey @bella1-1,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.