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Premium Student

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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134427 Views

98 replies

137 likes

Premium for Students
  • 134427 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31515 Views

19 replies

1 likes

Premium for Students
  • 31515 Views
  • 19 replies
  • 1 likes

Superuser Contribution Out of Country Student Subscription

Hi Spotify!I will most likely be attending University in Canada. I was wondering if I am eligible for the Student subscription if attending an out of country school.

Newbie

Hi Spotify! I will most likely be attending University in Canada. I was wondering if I am eligible for the Student subscription if attending an out of country school. 

Alfredo

Roadie

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Student Discount Issue

I've had my current account for a long time, but just logged back in wanting to upgrade to premium with the student discount price. It is saying that my student info is associated with another spotify account. I don't know what other account they cou...

Newbie

I've had my current account for a long time, but just logged back in wanting to upgrade to premium with the student discount price. It is saying that my student info is associated with another spotif...

imattolo

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

I was approve for the student discount about 2 months ago. My mom wanted to add me on the family plan so i discontinue the student. I am now on th family but she havnt paid the bill so I want to add the student but it is saying I an non-elligable.

Newbie

I was approve for the student discount about 2 months ago. My mom wanted to add me on the family plan so i discontinue the student. I am now on th family but she havnt paid the bill so I want to add ...

Alfredo

Roadie

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gap Semester

Hello! My name is Kaitlin and I am a student at Utah State University. I have taken 4 months off to teach English in Spain with my universtiy, but because I am not technically enrolled in any classes at my universtiy, I think that is what is preventi...

Newbie

Hello! My name is Kaitlin and I am a student at Utah State University. I have taken 4 months off to teach English in Spain with my universtiy, but because I am not technically enrolled in any classes...

Alfredo

Roadie

988 Views

1 replies

0 likes

  • 988 Views
  • 1 replies
  • 0 likes

Addebito effettuato ma nessun servizio

Salve, ho attivato spotify Premium for students, nonostante mi sia stato fatto un addebito da 4,99€, ho inserito le credenziali del mio Ateneo, ma niente..l'account non e stato attivato. Cosa fare?

Newbie

Salve, ho attivato spotify Premium for students, nonostante mi sia stato fatto un addebito da 4,99€, ho inserito le credenziali del mio Ateneo, ma niente..l'account non e stato attivato. Cosa fare?

imattolo

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

I made the wrong payment student

Hi, When I was paying spotify I clicked on "students". Only after paying did I notice. However, the money went out of my account and I do not have the spotify to work.I did not receive any email at all, but the Mastercard account in the MB WAY app sa...

Casual Listener

Hi, When I was paying spotify I clicked on "students". Only after paying did I notice. However, the money went out of my account and I do not have the spotify to work. I did not receive any e...

LeoRager

Community Legend

642 Views

7 replies

0 likes

Other
Student
  • 642 Views
  • 7 replies
  • 0 likes

Superuser Contribution Payment

I used student discount option and gave my credit card informations for one month but when i checked my bill. There was 3 bill for only one month.

Newbie

I used student discount option and gave my credit card informations for one month but when i checked my bill. There was 3 bill for only one month. 

Alfredo

Roadie

311 Views

1 replies

0 likes

Student
  • 311 Views
  • 1 replies
  • 0 likes

How do I extend my Spotify student subscription for another year? I am still a student.

I have Spotify Student and my 12 months is up and I need to reapply for the student discount. I got an email that says I have 7 days left but the link just sent me to the page to sign up for Spotify Student. What do I actully need to do to make sure ...

Newbie

I have Spotify Student and my 12 months is up and I need to reapply for the student discount. I got an email that says I have 7 days left but the link just sent me to the page to sign up for Spotify ...

Bittencourt

Spotify Star

529 Views

2 replies

0 likes

  • 529 Views
  • 2 replies
  • 0 likes

Student account and Credit Card

Hi, I am a student in Germany, but I am from Spain. I have a Spanish credit card, but when I want to use it for paying my student account, it says it is not possible because the credit card is Spanish and not German. Is it that normal? Can I still ap...

Newbie

Hi, I am a student in Germany, but I am from Spain. I have a Spanish credit card, but when I want to use it for paying my student account, it says it is not possible because the credit card is Spanis...

Maxim

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution student subscription didn't work

I had student subscription and was told to renew it, which I did. Yet, I just got the bill and it charged me the standard £9.99. How can I get this fixed?

Newbie

I had student subscription and was told to renew it, which I did. Yet, I just got the bill and it charged me the standard £9.99. How can I get this fixed?

Alfredo

Roadie

336 Views

1 replies

0 likes

Student
  • 336 Views
  • 1 replies
  • 0 likes

Student discount (Estonia)

Hello! I am a high school student and i tried to get the student discount but i saw that it’s for uni only and spotify already took my money... how should i get it back because the premium offer didn’t work?? (further info or something send to )

Newbie

Hello!   I am a high school student and i tried to get the student discount but i saw that it’s for uni only and spotify already took my money... how should i get it back because the premium...

Maxim

Spotify Star

826 Views

1 replies

0 likes

Student
  • 826 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema Plan Estudiantil

Hola hace unos dias compre el plan estudiantil obviamente me descontaron los 7900 pesos de mi tarjeta y no me activaron nada

Newbie

Hola hace unos dias compre el plan estudiantil obviamente me descontaron los 7900 pesos de mi tarjeta y no me activaron nada

Daisy

Spotify Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium student isn't working

HelloI subscribed to a student subscription since November (my bank account is taken on the 5th of each month) but it shows me that I am not premium while I have never stopped my subscription. Can you help me please

Newbie

Hello I subscribed to a student subscription since November (my bank account is taken on the 5th of each month) but it shows me that I am not premium while I have never stopped my subscription. Can ...

Alfredo

Roadie

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Solved!! Can't use Student discount

Hi everyone, in August 2017 I let SheerID verify my student status, but after that I didn't click on the link that SheerID sent me and didn't buy the premium account. Now I'd like to switch from free to premium but SheerID says I've already used the ...

Newbie

Hi everyone, in August 2017 I let SheerID verify my student status, but after that I didn't click on the link that SheerID sent me and didn't buy the premium account. Now I'd like to switch from free...

LeoRager

Community Legend

482 Views

1 replies

0 likes

Student
  • 482 Views
  • 1 replies
  • 0 likes

SheerID work email?

Hey, so I'm trying to sign up for SheerID so I can get the student discount on Premium, but it keeps saying "Please enter your work email" instead of letting me go to the next page. I tried two different browsers and three different email addresses, ...

Newbie

Hey, so I'm trying to sign up for SheerID so I can get the student discount on Premium, but it keeps saying "Please enter your work email" instead of letting me go to the next page. I tried two diffe...

c_parmele

Casual Listener

5287 Views

4 replies

0 likes

  • 5287 Views
  • 4 replies
  • 0 likes

link to complete my purchase is not working

the link that i recieved to complete my purchase for student discount appears to be broken, what do i do

Casual Listener

the link that i recieved to complete my purchase for student discount appears to be broken, what do i do

LeoRager

Community Legend

404 Views

3 replies

0 likes

  • 404 Views
  • 3 replies
  • 0 likes

Student discount

Hey! I didnt know there was student discount before my friend telling me (sorry for my bad english). So I chose student discount now, but do I have to exit my other Normal premium account or does it do that automatically? I dont want to pay for the n...

Newbie

Hey!   I didnt know there was student discount before my friend telling me (sorry for my bad english). So I chose student discount now, but do I have to exit my other Normal premium accou...

peter90

Newbie

482 Views

2 replies

0 likes

  • 482 Views
  • 2 replies
  • 0 likes

Solved!! Can't pay my student discount - Austria

Hi I'm studying in Austria and wanted to get the student discount for my spotify. I tried to pay with my German credit card, but everytime I hit 'send', a notification pops up, saying that 'the selected payment method isn't available in this country'...

Casual Listener

Hi  I'm studying in Austria and wanted to get the student discount for my spotify. I tried to pay with my German credit card, but everytime I hit 'send', a notification pops up, saying tha...

Maxim

Spotify Star

1490 Views

3 replies

0 likes

Student
  • 1490 Views
  • 3 replies
  • 0 likes

I can not use Spotify for student

I paid the money by my credit card 2 weeks ago but still i can not use premium for student. That is why and how can i solve this?

Newbie

I paid the money by my credit card 2 weeks ago but still i can not use premium for student. That is why and how can i solve this? 

Bethany_Dawn

Community Legend

287 Views

1 replies

0 likes

Student
  • 287 Views
  • 1 replies
  • 0 likes

Verlaengerung von Spotify Student nicht moeglich

HelloI would Like to reactivate my students Account but it doesnt work. I'm an active member of UNIDAYS.Please Help me I'm Not able to pay for the normal premium fees.

Newbie

Hello I would Like to reactivate my students Account but it doesnt work. I'm an active member of UNIDAYS. Please Help me I'm Not able to pay for the normal premium fees.

LeoRager

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes