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Recurring payment error

Recurring payment error

Plan

Free/Premium

India

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Tomorrow I bought Spotify student premium I pay for this but i haven't receive the premium in account. 

Dear Spotify community please solve this as well as possible. Thank you

Reply
1 Reply

Hey there @ankitrajput1

 

Thanks for reaching out about this and welcome to the Community! 

 

First up, we suggest that you check your receipts here to make sure the payment has gone through successfully. If you can't find the payment there, it means our system couldn't process it. This can be for multiple reasons, you can check this article about it. 


If you're sure you've been charged and you can't find the payment in your receipts, it's possible that you have another Spotify account. To check that, you just need to follow these steps. 

 

However, if you're sure you don't have another account and you've been charged, we suggest that reach out to our Support team through any of these channels so they take a closer look and further assist you with this.

 

If you need a hand with anything else, the Community is here for you.

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