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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

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Forum Posts

Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • Joan
  • Moderator
  • 34376 Views
  • 45 replies
  • 5 likes
  • Premium for Students
  • 34376 Views
  • 45 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • nguyenminh
  • Newbie
  • 17074 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 17074 Views
  • 9 replies
  • 0 likes

Superuser Contribution SheerID said I "redeemed my offer" but I did not

Country: FranceDevice: Samsung S20 Hello, I wanted to subscribe to Spotify Premium for Students. So I verified my school through SheerID; I only communicated my surname, first name, email, name of university and telephone number. After certifying my ...

  • Newbie
  • Country: France Device: Samsung S20   Hello, I wanted to subscribe to Spotify Premium for Students. So I verified my school through SheerID; I only communicated my surname, first n...
  • Elena
  • Moderator
  • 559 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Limit on downloaded songs

I am trying to download songs for offline listening , but the download status is stuck on 80%. Is there a limit to the number of songs I can have on my android phone ?

  • Visitor
  • I am trying to download songs for offline listening , but the download status is stuck on 80%. Is there a limit to the number of songs I can have on my android phone ?
  • Alex
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Regional issue

Plan; PremiumCountry; Japan DeviceiPhone 12ProMaxOperating SystemiOS 15My Question or Issue I currently live in Japan, and for collage I am going to study in the US. My account region is set to Japan, and on the SheedID page I cannot find USA as a re...

  • Newbie
  • Plan; Premium Country; Japan   Device iPhone 12ProMax Operating System iOS 15 My Question or Issue   I currently live in Japan, and for collage I am going to study in the US. ...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 184 Views
  • 1 replies
  • 0 likes

Student discount difference

Hi there, I was wondering if the difference in monthly cost gets rolled over to my student debt (HECS debt) where I live or if it is just outright $5.99 per month for me and I don't have to pay any extra in the future.

  • Visitor
  • Hi there,   I was wondering if the difference in monthly cost gets rolled over to my student debt (HECS debt) where I live or if it is just outright $5.99 per month for me and I don't have to ...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 170 Views
  • 1 replies
  • 0 likes

Student Premium/ Family Plan switch

I'm currently on my family's premium subscription, but as I'm a college student I want to switch to Student Prime. I've gotten verified, but when I try to activate it, I get a "Sorry, you are not eligible for that plan. Here are some other ways to ge...

  • Visitor
  • I'm currently on my family's premium subscription, but as I'm a college student I want to switch to Student Prime. I've gotten verified, but when I try to activate it, I get a " Sorry, you are not el...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deactivating student premium hulu

I'm trying to deactivate my Spotify student Hulu plan so I can upgrade to no ads separately, but when I go to the help page it just says to press "deactivate Hulu" on the "your services" page. I can't seem to find that button anywhere on my page.

  • Visitor
  • I'm trying to deactivate my Spotify student Hulu plan so I can upgrade to no ads separately, but when I go to the help page it just says to press "deactivate Hulu" on the "your services" page. I can'...
  • Yordan
  • Moderator
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

I've verified my student info on the wrong spotify account

I was redoing my student premium and did not realize it was logged into my sister's spotify. So now it won't let me verify it on my account. How to I remove my student info off of my sister's account so I can verify it on mine?

  • Visitor
  • I was redoing my student premium and did not realize it was logged into my sister's spotify. So now it won't let me verify it on my account. How to I remove my student info off of my sister's account...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bom Dia, cancelaram meu plano Premium Universitario quero voltar a ter.

Até o mes passado eu tinha o plano universitario em débito automatico mas infelizmente vi que nao foi débitado por falta de valor na conta, pois esqueci de atualizar a conta para descontar esse mes, e assim minha assinatura foi cancelada e estou tent...

  • Visitor
  • Até o mes passado eu tinha o plano universitario em débito automatico mas infelizmente vi que nao foi débitado por falta de valor na conta, pois esqueci de atualizar a conta para descontar esse mes, ...
  • Elena
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

why did my student account cancel without alerting me after only one month?

I signed up for a student premium account last month and the website confirmed it had gone through with no problems. That first payment went through at the student price. This month though I was billed the full premium expense and had to change it ba...

  • Newbie
  • I signed up for a student premium account last month and the website confirmed it had gone through with no problems. That first payment went through at the student price. This month though I was bill...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution i can't renew my student discount

i got an email telling me to renew my student discount but when i click the link there's nothing to click to renew, only a button saying "back to music". it expires in a month and i'm still a student at the same university as last year, just taking a...

  • Visitor
  • i got an email telling me to renew my student discount but when i click the link there's nothing to click to renew, only a button saying "back to music". it expires in a month and i'm still a student...
  • Jeremy
  • Spotify
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've been charged 9,99 when I have student premium

PlanPremiumCountrySpainDeviceXiaomi mi11iOperating SystemAndroidI've been charged as standard premium when I had student premium, and 12 months hasn't past since I got it and I'm still at the university.

  • Visitor
  • Plan Premium Country Spain Device Xiaomi mi11i Operating System Android I've been charged as standard premium when I had student premium, and 12 months hasn't past since I got it and I'm stil...
  • Elena
  • Moderator
  • 232 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 232 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can’t play my playlists and I can’t even listen to it on my phone/tablet

I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way it was before. I haven’t had this issue before. I ...

  • Regular
  • I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way...
  • Kiril
  • Moderator
  • 860 Views
  • 9 replies
  • 0 likes
  • 860 Views
  • 9 replies
  • 0 likes

Superuser Contribution why can't i buy premium? Spotify is not taking my payment.

whenever i key in my bank details, there's a grey page that says the web address have been shifted and it's not taking my payment. I'm trying for the student plan and I'm already a verified student for a year.

  • Visitor
  • whenever i key in my bank details, there's a grey page that says the web address have been shifted and it's not taking my payment. I'm trying for the student plan and I'm already a verified student f...
  • Julian
  • Moderator
  • 726 Views
  • 1 replies
  • 1 likes
  • 726 Views
  • 1 replies
  • 1 likes

Superuser Contribution minhas musicas tocam 10 segundos e depois param

qualquer musica que dou play toca por 10 segundos e em seguida para de tocar, quando passo para a proxima musica ocorre o mesmo erro, tudo isso ainda conectado na internet quando estou sem meus downloads nem sequer tocam

  • Visitor
  • qualquer musica que dou play toca por 10 segundos e em seguida para de tocar, quando passo para a proxima musica ocorre o mesmo erro, tudo isso ainda conectado na internet quando estou sem meus downl...
  • Elena
  • Moderator
  • 839 Views
  • 1 replies
  • 0 likes
  • 839 Views
  • 1 replies
  • 0 likes

Solved!! early graduate not old enough for student account?

I have a 15 year old high school graduate (he graduated 2 years early) that has recently enrolled in our local junior college (one that is on the Spotify approved list). he currently pays for his own spotify subscription and now that he has a .edu em...

  • Casual Listener
  • I have a 15 year old high school graduate (he graduated 2 years early) that has recently enrolled in our local junior college (one that is on the Spotify approved list). he currently pays for his own...
  • summer84
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consegui fazer minha solicitação para obter premium estudante

Ao fazer minha solicitação preenchendo apenas meu nome e a instituição que curso apareceu a seguinte mensagem "Provedor de identidade desconhecido ou inutilizável", não consigo voltar e nem prosseguir com o pedido.

  • Visitor
  • Ao fazer minha solicitação preenchendo apenas meu nome e a instituição que curso apareceu a seguinte mensagem "Provedor de identidade desconhecido ou inutilizável", não consigo voltar e nem prossegui...
  • Vasil
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium student account payment not working

I verified as a student and been trying to make payment for premium but payment failed. After trying another card it also failed. What should I do now to make payment succeed?

  • Visitor
  • I verified as a student and been trying to make payment for premium but payment failed. After trying another card it also failed. What should I do now to make payment succeed?
  • Vasil
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

I payed 10€ per month as a student. Can I get these 5€ per month back?

I forgot to send my student document again to extend my student account and payed 6 month long 10€ and not 5. Can I get those 30€ back? Now I got today the student account again.

  • Visitor
  • I forgot to send my student document again to extend my student account and payed 6 month long 10€ and not 5. Can I get those 30€ back? Now I got today the student account again.
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes