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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134127 Views

98 replies

137 likes

Premium for Students
  • 134127 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31501 Views

19 replies

1 likes

Premium for Students
  • 31501 Views
  • 19 replies
  • 1 likes

Premium student

PlanFree/PremiumCountryUnited States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy school is new in my city, and exists in other states. It has charged me the r...

Casual Listener

Plan Free/Premium Country United States  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...

Maxim

Spotify Star

477 Views

3 replies

0 likes

Premium for Students
  • 477 Views
  • 3 replies
  • 0 likes

Anmeldung

Land : Deutschland Ich habe das Problem, dass ich mich anmelden und verifizieren möchte, dass ich Schülerin mir gesagt wird, dass meine Angaben falsch sind. Ich habe jetzt herausgefunden, dass meine Schule nicht durch System vorhanden ist Ganz wie ic...

Visitor

Land : Deutschland  Ich habe das Problem, dass ich mich anmelden und verifizieren möchte, dass ich Schülerin mir gesagt wird, dass meine Angaben falsch sind. Ich habe jetzt herausgefunden, dass...

Maxim

Spotify Star

396 Views

1 replies

0 likes

Premium for Students
  • 396 Views
  • 1 replies
  • 0 likes

premiuim student renewal date expired

premium student renewal date went by and no email or such thing came and it switched to its original price … spotify claims to send an email yet there was none.PlanStudent Premium CountryPakistanDeviceiPhone 11proOperating SystemiOS 17

Visitor

premium student renewal date went by and no email or such thing came and it switched to its original price … spotify claims to send an email yet there was none. Plan Student Premium  Country ...

Maxim

Spotify Star

207 Views

1 replies

0 likes

Premium for Students
  • 207 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Keeps going back to account page after pressing 'get discount' in the 'Manage your plan' page

PlanIndividual Premium to Student CountryUnited StatesDeviceBoth desktop and MacbookOperating System My Question or IssueI want to change my premium individual plan to Student plan since I am a student. But when I go into account settings and try to ...

Casual Listener

Plan Individual Premium to Student  Country United States Device Both desktop and Macbook Operating System     My Question or Issue I want to change my premium individual pla...

Maria

Moderator

1572 Views

11 replies

0 likes

Premium for Students
  • 1572 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution I am 17 years old, but I am going to enroll in a university accredited by SheerID, once I am enrolle

PlanPremium for StudentCountryChileDevicePC/AndroidOperating SystemWindows, Android 12 My Question or IssueI am 17 years old, but I am going to enroll in a university accredited by SheerID, once I am enrolle

Casual Listener

Plan Premium for Student Country Chile Device PC/Android Operating System Windows, Android 12   My Question or Issue I am 17 years old, but I am going to enroll in a university accredi...

theamenji0

Casual Listener

891 Views

3 replies

0 likes

Premium for Students
  • 891 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment failure through mobile

I was supposed to be charged today for my monthly fee but it is showing payment failure through mobile. I tried several times but it seems not to be working.What can I do? Plan Premium Student Country Bangldesh Device Huawei P30 Pro Operating System ...

Visitor

I was supposed to be charged today for my monthly fee but it is showing payment failure through mobile. I tried several times but it seems not to be working.What can I do? Plan  Premium Stud...

SCRAKET

Visitor

4874 Views

3 replies

0 likes

Premium for Students
  • 4874 Views
  • 3 replies
  • 0 likes

Solved!! Charged full price as student

Plan Student/Premium Country UK First of all, the fact that I have to post on a community board for payment plan help is an absolute joke. Unbelievable, in fact. Why is there no email address, live chat, or phone number? My Question or Issue A month ...

Casual Listener

Plan Student/Premium Country UK   First of all, the fact that I have to post on a community board for payment plan help is an absolute joke. Unbelievable, in fact. Why is there no...

Not applicable

4534 Views

16 replies

0 likes

Premium for Students
  • 4534 Views
  • 16 replies
  • 0 likes

How to listen to audiobooks

PlanStudent PremiumCountryUSAMy Question or IssueI've been aware that audiobooks have been included in premium plans for a while now. I was looking to listen to some but all of them are locked and I have to pay. I have asked others and some say that ...

Visitor

Plan Student Premium Country USA My Question or Issue I've been aware that audiobooks have been included in premium plans for a while now. I was looking to listen to some but all of them are loc...

Maxim

Spotify Star

606 Views

1 replies

0 likes

Premium for Students
  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error premium for students

I want to get the premium for students but when i try to subscribe the page doesnt work and it shows it as an error so i cannot proceed

Visitor

I want to get the premium for students but when i try to subscribe the page doesnt work and it shows it as an error so i cannot proceed

Yordan

Moderator

580 Views

4 replies

1 likes

  • 580 Views
  • 4 replies
  • 1 likes

No debit card payment option after i renewed my premium student

PlanPremiumCountryMalaysiaDeviceRedmi Note 12+ Pro 5GOperating SystemAndroid 14 My Question or Issue

Newbie

  Plan Premium Country Malaysia Device Redmi Note 12+ Pro 5G Operating System Android 14   My Question or Issue  

Maxim

Spotify Star

350 Views

1 replies

0 likes

Premium for Students
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't subscribe to a student premium becaus my address is not sccepted

Country : Germany Evry time I want to subscribe to the student premium , I always get the American address system , and I don' understand because in the settings its clearly stated that I am in germany do evry time I fill the address forum it says er...

Visitor

Country : Germany  Evry time I want to subscribe to the student premium , I always get the American address system , and I don' understand because  in the settings its clearly stated that ...

Vasil

Moderator

347 Views

3 replies

0 likes

Premium for Students
  • 347 Views
  • 3 replies
  • 0 likes

Stuck on SheerID verification page

PlanCurrently Free/ Trying to start Premium StudentCountryPhilippinesDevicePCOperating SystemWindows 10 I'm trying to verify my student status but whenever I click the "Next" button the page just reloads and clears the text field for school. I tried ...

Casual Listener

Plan Currently Free/ Trying to start Premium Student Country Philippines Device PC Operating System Windows 10   I'm trying to verify my student status but whenever I click the "Next" b...

RE_Medrano23

Newbie

4279 Views

8 replies

0 likes

Premium for Students
  • 4279 Views
  • 8 replies
  • 0 likes

How to change to premium

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI currently have a student account and have realised that I can’t access audiobooks so would like...

Visitor

  Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I curren...

Maxim

Spotify Star

314 Views

1 replies

0 likes

Premium for Students
  • 314 Views
  • 1 replies
  • 0 likes

Plano universitário

Bom diaeu cancelei meu plano universitário de uma conta, como faço pra usar ele em outra?

Visitor

Bom dia eu cancelei meu plano universitário de uma conta, como faço pra usar ele em outra?

Billy-J

Spotify Star

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I'm getting charged for premium individual when I have student premium.

I got verified for student premium and even have a Hulu account linked to it and it all works well but recently I noticed that under my billing I am being charged $10.99 when the student premium account is $5.99. I tried to switch it back to premium ...

Visitor

I got verified for student premium and even have a Hulu account linked to it and it all works well but recently I noticed that under my billing I am being charged $10.99 when the student premium acco...

Not applicable

6392 Views

15 replies

0 likes

  • 6392 Views
  • 15 replies
  • 0 likes

Superuser Contribution Cant change my card

I cant change my card for payment afterwards, keeps saying “string doesn’t match expected pattern“. Just changed into student premium and put the wrong card. What can I do? I tried everything to change the card.

Visitor

I cant change my card for payment afterwards, keeps saying “string doesn’t match expected pattern“. Just changed into student premium and put the wrong card. What can I do? I tried everything to chan...

Yordan

Moderator

308 Views

1 replies

0 likes

Premium for Students
  • 308 Views
  • 1 replies
  • 0 likes

This page is not available

Hello! I am trying to upgrade my plan from free to premium student. Every time I click on the premium student option, “this page is no longer available” message appears PlanFreeCountryGreece

Visitor

Hello! I am trying to upgrade my plan from free to premium student. Every time I click on the premium student option, “this page is no longer available” message appears    Plan Free Co...

Maxim

Spotify Star

295 Views

1 replies

0 likes

Premium for Students
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Stuck at the "tell me about yourself" page

My problem is: After I filled in the information and clicked “next” on the “tell me about yourself" page, it was still stuck on this page and cleared my school information. My school name is already listed. I have tried to cancel my current plan and ...

Casual Listener

My problem is:  After I filled in the information and clicked “next” on the “tell me about yourself" page, it was still stuck on this page and cleared my school information. My school name is al...

ea510chan

Casual Listener

457 Views

1 replies

0 likes

Premium for Students
  • 457 Views
  • 1 replies
  • 0 likes