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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134437 Views

98 replies

137 likes

Premium for Students
  • 134437 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31516 Views

19 replies

1 likes

Premium for Students
  • 31516 Views
  • 19 replies
  • 1 likes

Can't prove I'm a student

I can't prove I'm a student because I don't have the type of account that SheerId ask for but my institution is listed as included.

Visitor

I can't prove I'm a student because I don't have the type of account that SheerId ask for but my institution is listed as included.

Maxim

Spotify Star

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unresponsive

Whenever I am trying to click on the monthly subscription or one time subscription in premium student plan ,the page is unresponsive and I can't pay..other plan pages are working.but not this one

Casual Listener

Whenever I am trying to click on the monthly subscription or one time subscription in premium student plan ,the page is unresponsive and I can't pay..other plan pages are working.but not this one &n...

Saintcoconut

Casual Listener

670 Views

2 replies

0 likes

Premium for Students
  • 670 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Student

PlanPremiumCountryVietnamDeviceIphone 7 plusOperating SystemIOS 16.7 My Question or IssueNow I use the Premium Student version of Spotify. The price of the Premium is 29,500 VND but when I pay through my VISA card, my wallet is deducted 40.000 VND. C...

Visitor

Plan Premium Country Vietnam Device Iphone 7 plus Operating System IOS 16.7   My Question or Issue Now I use the Premium Student version of Spotify. The price of the Premium is 29,500 ...

Joan

Moderator

453 Views

1 replies

0 likes

Premium for Students
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento premium student

Ho fatto l’abbonamento premium student ma continua ad accreditare anche premium imndividual oltre che premium student

Visitor

Ho fatto l’abbonamento premium student ma continua ad accreditare anche premium imndividual oltre che premium student   

Dian

Spotify Legend

417 Views

1 replies

0 likes

Premium for Students
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change my plan to Student even though I got confirmation I qualify

In my Spotify account it says I qualify for a disscount, but when I try to change my plan to Student, I get a notification saying "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

Visitor

In my Spotify account it says I qualify for a disscount, but when I try to change my plan to Student, I get a notification saying "Sorry, you are not eligible for that plan. Here are some other ways ...

Vasil

Moderator

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zda nejde cerpat sleva na ztp/p ? Dekuji liskova

Kůly svému zdravotnímu stavu nemohu do práce a tak jsem odkazama na invalidní důchod a nemohu chodit ani do školy tak jen jsem se chtěla zeptat zda nejde cermat na kartičku nějakou slevu nevím jakou zvolit kategorii

Visitor

Kůly svému zdravotnímu stavu nemohu do práce a tak jsem odkazama na invalidní důchod a nemohu chodit ani do školy tak jen jsem se chtěla zeptat zda nejde cermat na kartičku nějakou slevu nevím jakou ...

Elena

Moderator

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi, I’m trying change country in settings using payment. But have only bags.

Hi, I’m trying change country in settings using payment. But have only bags.I’m from Belarus, but move on to Poland. Now I want to change country and tried with payment. But app writes “payment card and country don’t match”. PlanPremium Student Count...

Casual Listener

Hi, I’m trying change country in settings using payment. But have only bags. I’m from Belarus, but move on to Poland. Now I want to change country and tried with payment. But app writes “payment car...

Eni

Moderator

922 Views

3 replies

0 likes

Premium for Students
  • 922 Views
  • 3 replies
  • 0 likes

Superuser Contribution I dont have pay

Your payment transaction failed. No fee is charged to your line. your number is blocked. Your payment transaction failed. No fee is charged to your line.

Visitor

Your payment transaction failed. No fee is charged to your line. your number is blocked. Your payment transaction failed. No fee is charged to your line.

Elena

Moderator

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment for those studying abroad

Hey, I am an Australian student who is currently doing an exchange program in the UK and I was wondering if I will now be charged UK student prices or AUD prices? Thanks

Visitor

Hey, I am an Australian student who is currently doing an exchange program in the UK and I was wondering if I will now be charged UK student prices or AUD prices?      Thanks 

MihailY

Moderator

1310 Views

3 replies

0 likes

Premium for Students
  • 1310 Views
  • 3 replies
  • 0 likes

Gift card is not redeeming. How to cancel student discount period?

PlanFreeCountryFinlandDeviceIphone 12Operating SystemIOS 16.5.1 My Question or IssueGift card doesn’t redeem. I think it’s because I have the student discount period active. Is there any way to cancel the discount period so that my account would retu...

Casual Listener

Plan Free Country Finland Device Iphone 12 Operating System IOS 16.5.1   My Question or Issue Gift card doesn’t redeem. I think it’s because I have the student discount period active. ...

Keanu_C

Community Legend

694 Views

3 replies

0 likes

Premium for Students
  • 694 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me cobraron dos veces mi cuentas estudiante en un mes

El sabado 14 de noviembre me suscribí al plan de estudiantes agregué mi tarjeta y lo pagué. Hoy 15 de noviembre me llegó un correo de Spotify que me faltaba verificar que era estudiante lo hice y me envió un correo que decia verificación exitosa. Cua...

Visitor

El sabado 14 de noviembre me suscribí al plan de estudiantes agregué mi tarjeta y lo pagué. Hoy 15 de noviembre me llegó un correo de Spotify que me faltaba verificar que era estudiante lo hice y me ...

Eni

Moderator

771 Views

3 replies

0 likes

  • 771 Views
  • 3 replies
  • 0 likes

I can't find my country on the verifying page(Korea)

PlanFree/PremiumCountrySouth Korea Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country South Korea   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...

Maxim

Spotify Star

497 Views

1 replies

0 likes

Premium for Students
  • 497 Views
  • 1 replies
  • 0 likes

Changing plan

Hello, I have purchased premium account, and i am paying 5.49€/mo , and i wanted to switch to student plan, and i have to pay 5.99€/mo. It is supposed to cheaper as a student, right?

Newbie

Hello,    I have purchased premium account, and i am paying 5.49€/mo , and i wanted to switch to student plan, and i have to pay 5.99€/mo.  It is supposed to cheaper as a student,...

Maxim

Spotify Star

398 Views

1 replies

0 likes

Premium for Students
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! About the student ID authentication system

I have a question regarding Spotify's student discount.I just applied for Spotify's student discount (I entered the name of my university and sent a photo of my student ID). A few minutes later, I received an email from Sheer (SheerID Verification) s...

Visitor

I have a question regarding Spotify's student discount. I just applied for Spotify's student discount (I entered the name of my university and sent a photo of my student ID). A few minutes later, I ...

davidmmke

Newbie

3587 Views

4 replies

0 likes

Premium for Students
  • 3587 Views
  • 4 replies
  • 0 likes

Superuser Contribution The Link Student Premium doesn't work

Hello,I'm a student and I've been verified by SheerId, who sent me the confirmation email.But the link to finalize the subscription on Spotify via this email doesn't work, impossible to click on it.SheerId sends the problem back to Spotify and Spotif...

Visitor

Hello, I'm a student and I've been verified by SheerId, who sent me the confirmation email. But the link to finalize the subscription on Spotify via this email doesn't work, impossible to click on ...

Yordan

Moderator

344 Views

1 replies

0 likes

Premium for Students
  • 344 Views
  • 1 replies
  • 0 likes

I am a medical student and it takes 6 years to complete my courses and grad

I am a medical student and it takes 6 years to complete my courses and graduate but my student plan has been cancelled for exceeding 4 years and i am being charged more than i can pay currently. Thanks already.

Visitor

I am a medical student and it takes 6 years to complete my courses and graduate but my student plan has been cancelled for exceeding 4 years and i am being charged more than i can pay currently. Than...

Rosa03

Casual Listener

1980 Views

4 replies

3 likes

  • 1980 Views
  • 4 replies
  • 3 likes

Superuser Contribution Switched phones and now I can`t get a Student discount

My Question or IssueHello,I recently switched phones and I tried getting back into my Spotify profile, however it kept on refusing to let me log in with my details and it kept giving me an error message that the account does not exist. I went on my b...

Visitor

My Question or Issue Hello, I recently switched phones and I tried getting back into my Spotify profile, however it kept on refusing to let me log in with my details and it kept giving me an error ...

Joan

Moderator

342 Views

1 replies

0 likes

Premium for Students
  • 342 Views
  • 1 replies
  • 0 likes

agreement price adjustment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just received an email that you have to agree to the price adjustment but have not fou...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Maxim

Spotify Star

505 Views

1 replies

0 likes

Premium for Students
  • 505 Views
  • 1 replies
  • 0 likes

I can't renew my student premium membership.

The website just says that I'm verified until November, and to select a plan. It then just shows my current plan, with no option to select. I'm not taken, and am not able to visit, any form of verification site.

Visitor

The website just says that I'm verified until November, and to select a plan. It then just shows my current plan, with no option to select. I'm not taken, and am not able to visit, any form of verifi...

Keanu_C

Community Legend

634 Views

3 replies

0 likes

  • 634 Views
  • 3 replies
  • 0 likes