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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25344 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25344 Views
  • 19 replies
  • 0 likes

Verified student in Ireland but can't pay with Google Pay

PlanFree/Premium - wanting to switch to Student PremiumCountryIreland My Question or IssueHi all, I have a free plan and I got verified again for Student Premium yesterday afternoon. After I got verified, I went to pay for my subscription and wanted ...

  • Visitor
  • Plan Free/Premium - wanting to switch to Student Premium Country Ireland     My Question or Issue Hi all, I have a free plan and I got verified again for Student Premium yesterday af...
  • Maxim
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I get refunded for a payment charge issue

I was charged 32 dollars from Spotify in my checking account, why am I getting charged with this?! I want my money back that is crazy and I’m upset about the charge…

  • Visitor
  • I was charged 32 dollars from Spotify in my checking account, why am I getting charged with this?! I want my money back that is crazy and I’m upset about the charge…
  • Eni
  • Moderator
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Addmy music downloads from spotify to my tablet files

I want to Add my downloaded on Spotify music to RemixLive an app to remix them and keep them on my files on Android tablet so i can practice my DJing skills.

  • Visitor
  • I want to Add my downloaded on Spotify music to RemixLive an app to remix them and keep them on my files on Android tablet so i can practice my DJing skills.
  • Vasil
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Can't prove I'm a student

I can't prove I'm a student because I don't have the type of account that SheerId ask for but my institution is listed as included.

  • Visitor
  • I can't prove I'm a student because I don't have the type of account that SheerId ask for but my institution is listed as included.
  • Maxim
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi, I’m trying change country in settings using payment. But have only bags.

Hi, I’m trying change country in settings using payment. But have only bags.I’m from Belarus, but move on to Poland. Now I want to change country and tried with payment. But app writes “payment card and country don’t match”. PlanPremium Student Count...

  • Casual Listener
  • Hi, I’m trying change country in settings using payment. But have only bags. I’m from Belarus, but move on to Poland. Now I want to change country and tried with payment. But app writes “payment car...
  • Eni
  • Moderator
  • 770 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 770 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unresponsive

Whenever I am trying to click on the monthly subscription or one time subscription in premium student plan ,the page is unresponsive and I can't pay..other plan pages are working.but not this one

  • Casual Listener
  • Whenever I am trying to click on the monthly subscription or one time subscription in premium student plan ,the page is unresponsive and I can't pay..other plan pages are working.but not this one &n...
  • Saintcoconut
  • Casual Listener
  • 508 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 508 Views
  • 2 replies
  • 0 likes

I am a medical student and it takes 6 years to complete my courses and grad

I am a medical student and it takes 6 years to complete my courses and graduate but my student plan has been cancelled for exceeding 4 years and i am being charged more than i can pay currently. Thanks already.

  • Visitor
  • I am a medical student and it takes 6 years to complete my courses and graduate but my student plan has been cancelled for exceeding 4 years and i am being charged more than i can pay currently. Than...
  • icedlatte_
  • Newbie
  • 1181 Views
  • 3 replies
  • 3 likes
  • 1181 Views
  • 3 replies
  • 3 likes

Superuser Contribution Premium Student

PlanPremiumCountryVietnamDeviceIphone 7 plusOperating SystemIOS 16.7 My Question or IssueNow I use the Premium Student version of Spotify. The price of the Premium is 29,500 VND but when I pay through my VISA card, my wallet is deducted 40.000 VND. C...

  • Visitor
  • Plan Premium Country Vietnam Device Iphone 7 plus Operating System IOS 16.7   My Question or Issue Now I use the Premium Student version of Spotify. The price of the Premium is 29,500 ...
  • Joan
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento premium student

Ho fatto l’abbonamento premium student ma continua ad accreditare anche premium imndividual oltre che premium student

  • Visitor
  • Ho fatto l’abbonamento premium student ma continua ad accreditare anche premium imndividual oltre che premium student   
  • Dian
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 304 Views
  • 1 replies
  • 0 likes

Payment problem

PlanFree/PremiumCountryBrazilDeviceiPhone 8 plusOperating System My Question or IssueHey, I already have my student descount approved, so I'm trying to upgrade my account, but when I get on de payment page, always gets an error, even I changing my pa...

  • Visitor
  • Plan Free/Premium Country Brazil Device iPhone 8 plus Operating System     My Question or Issue Hey, I already have my student descount approved, so I'm trying to upgrade my accou...
  • Not applicable
  • 533 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 533 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't change my plan to Student even though I got confirmation I qualify

In my Spotify account it says I qualify for a disscount, but when I try to change my plan to Student, I get a notification saying "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

  • Visitor
  • In my Spotify account it says I qualify for a disscount, but when I try to change my plan to Student, I get a notification saying "Sorry, you are not eligible for that plan. Here are some other ways ...
  • Vasil
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zda nejde cerpat sleva na ztp/p ? Dekuji liskova

Kůly svému zdravotnímu stavu nemohu do práce a tak jsem odkazama na invalidní důchod a nemohu chodit ani do školy tak jen jsem se chtěla zeptat zda nejde cermat na kartičku nějakou slevu nevím jakou zvolit kategorii

  • Visitor
  • Kůly svému zdravotnímu stavu nemohu do práce a tak jsem odkazama na invalidní důchod a nemohu chodit ani do školy tak jen jsem se chtěla zeptat zda nejde cermat na kartičku nějakou slevu nevím jakou ...
  • Elena
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution I dont have pay

Your payment transaction failed. No fee is charged to your line. your number is blocked. Your payment transaction failed. No fee is charged to your line.

  • Visitor
  • Your payment transaction failed. No fee is charged to your line. your number is blocked. Your payment transaction failed. No fee is charged to your line.
  • Elena
  • Moderator
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Gift card is not redeeming. How to cancel student discount period?

PlanFreeCountryFinlandDeviceIphone 12Operating SystemIOS 16.5.1 My Question or IssueGift card doesn’t redeem. I think it’s because I have the student discount period active. Is there any way to cancel the discount period so that my account would retu...

  • Casual Listener
  • Plan Free Country Finland Device Iphone 12 Operating System IOS 16.5.1   My Question or Issue Gift card doesn’t redeem. I think it’s because I have the student discount period active. ...
  • Keanu_C
  • Community Legend
  • 521 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 521 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment for those studying abroad

Hey, I am an Australian student who is currently doing an exchange program in the UK and I was wondering if I will now be charged UK student prices or AUD prices? Thanks

  • Visitor
  • Hey, I am an Australian student who is currently doing an exchange program in the UK and I was wondering if I will now be charged UK student prices or AUD prices?      Thanks 
  • Eni
  • Moderator
  • 410 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong email for confirmation of my student ID

Hey, i’ve had a problem with my Spotify Subscription. For the last years i have a student subscription, moreover last week i checked my student ID in order to confirm my Student Plan. Apparently i made a mistake with my email, and i was charged with ...

  • Visitor
  • Hey, i’ve had a problem with my Spotify Subscription. For the last years i have a student subscription, moreover last week i checked my student ID in order to confirm my Student Plan. Apparently i ma...
  • Not applicable
  • 738 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 738 Views
  • 3 replies
  • 0 likes

I can't find my country on the verifying page(Korea)

PlanFree/PremiumCountrySouth Korea Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country South Korea   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Maxim
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 397 Views
  • 1 replies
  • 0 likes

Changing plan

Hello, I have purchased premium account, and i am paying 5.49€/mo , and i wanted to switch to student plan, and i have to pay 5.99€/mo. It is supposed to cheaper as a student, right?

  • Newbie
  • Hello,    I have purchased premium account, and i am paying 5.49€/mo , and i wanted to switch to student plan, and i have to pay 5.99€/mo.  It is supposed to cheaper as a student,...
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 315 Views
  • 1 replies
  • 0 likes