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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21348 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21348 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Trying to sign up for a Student Premium Plan

Plan: Free Currently with Premium in the pastCountry: United States of America Device: iPhone 13, MacBook AirOperating System: IOS 16, MacOS 13 My Question or Issue:When I go to sign up for the premium plan it tells me that it cant confirm I am a stu...

  • Casual Listener
  •   Plan: Free Currently with Premium in the past Country: United States of America   Device: iPhone 13, MacBook Air Operating System: IOS 16, MacOS 13   My Question or Issue: Wh...
  • Lyubka
  • Moderator
  • 398 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 398 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm trying to subscribe to the student premium but it's not going.

I'm trying to subscribe to the university premium, but when I click on the option, the following message appears: Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.

  • Visitor
  • I'm trying to subscribe to the university premium, but when I click on the option, the following message appears: Something's gone wrong. Refresh this page or try again later. It may take some time t...
  • Not applicable
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Superuser Contribution Zweryfikowałem konto studenta ale nadal mam informacje ze wygaśnie

Zweryfikowałem konto studenta jakiś czas temu i nagle wyskoczyła mi informacja, że muszę zweryfikować jeszcze raz, inaczej 21.02 przejdę na plan indivudual. Wchodząc na weryfikację pokazuje mi, że to działanie zostało już wykonane.

  • Visitor
  • Zweryfikowałem konto studenta jakiś czas temu i nagle wyskoczyła mi informacja, że muszę zweryfikować jeszcze raz, inaczej 21.02 przejdę na plan indivudual. Wchodząc na weryfikację pokazuje mi, że to...
  • OscarDC
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student account won't activate

I applied for the student premium accounts and was accepted, however, my account shows that I'm on an individual premium account and charges me so as well. When I try to redo the student account request, it says I have already done it, yet nothing is...

  • Visitor
  • I applied for the student premium accounts and was accepted, however, my account shows that I'm on an individual premium account and charges me so as well. When I try to redo the student account requ...
  • MihailY
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I apply my discount of student?

I already apply and they send me the verification but when I click on the link it tell me that the page doesnt exist. Could someone help me please

  • Visitor
  • I already apply and they send me the verification but when I click on the link it tell me that the page doesnt exist. Could someone help me please
  • Joan
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to renew student account but cannot, since I changed my email

I have another account with my school email, is there anyway I can get these accounts migrated and then verified for student discount?Thanks!

  • Visitor
  • I have another account with my school email, is there anyway I can get these accounts migrated and then verified for student discount? Thanks!
  • Joan
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

I'm from Indonesia but I'm studying in Turkey how do I convert my premium t

I'm from Indonesia but I'm studying in Turkey how do I convert my premium to Turkish payment?Because my premium payment is still an Indonesia payment

  • Visitor
  • I'm from Indonesia but I'm studying in Turkey how do I convert my premium to Turkish payment? Because my premium payment is still an Indonesia payment
  • kaworu_bloodpaw
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to sign up for Premium Student but Verified and Discount Applied

I'm located in Canada and use Spotify Canada. I used SheerID, was verified on Spotify Canada, and the Premium Student Discount shows in my account. When I click on upgrade and choose my plan, I get the error: "Sorry, you are not eligible for that pla...

  • Casual Listener
  • I'm located in Canada and use Spotify Canada.   I used SheerID, was verified on Spotify Canada, and the Premium Student Discount shows in my account. When I click on upgrade and choose my plan...
  • Lyubka
  • Moderator
  • 333 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 333 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Student Expiring

Details say if not college isn't confirmed I'll be charged 9.99 a month. I'm assuming this means I'll lose Hulu as well? So I'll only be getting Spotify music for that much?

  • Visitor
  • Details say if not college isn't confirmed I'll be charged 9.99 a month. I'm assuming this means I'll lose Hulu as well? So I'll only be getting Spotify music for that much?
  • Dian
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use premium for students for a second time.

Hello, I finished my bachelor degree and started master degree. Wanted to have again student discount because I'm 23 years old and still have ISIC. But when I'm visiting page with proving my school it's telling me that I'm already used this page and ...

  • Visitor
  • Hello, I finished my bachelor degree and started master degree. Wanted to have again student discount because I'm 23 years old and still have ISIC. But when I'm visiting page with proving my school i...
  • Joan
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio plan estudiante (ya canjeaste el código para esta oferta)

Después de ingresar mis datos para el cambio de plan, me arroja lo siguiente: YA CANJEASTE EL CÓDIGO PARA ESTA OFERTA; que significa eso?

  • Visitor
  • Después de ingresar mis datos para el cambio de plan, me arroja lo siguiente: YA CANJEASTE EL CÓDIGO PARA ESTA OFERTA; que significa eso?
  • Joan
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution naõ consigo fazer o pagamento do premium

mandei o comprovante de matricula para o plano universitario,foi aprovado, porem n consigo cadastrar o cartão de debito, nem gerar boleto para o pagamento .

  • Visitor
  • mandei o comprovante de matricula para o plano universitario,foi aprovado, porem n consigo cadastrar o cartão de debito, nem gerar boleto para o pagamento .
  • Dian
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution hi, my account is about to expire but I am still registered with my uni

I am still busy with my exams for the academic year of 2022. I fell ill with covid in my finals and could not write. I am still registered as a student until the end of march.

  • Casual Listener
  • I am still busy with my exams for the academic year of 2022. I fell ill with covid in my finals and could not write. I am still registered as a student until the end of march.
  • Lyubka
  • Moderator
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Superuser Contribution Não consigo me cadastrar no plano universitário mesmo com faculdade cadastr

Aparece um erro desconhecido ao fazer cadastro universitário mesmo minha universidade estando cadastrado e mesmo ka tendo tentado outros navegadores.

  • Visitor
  • Aparece um erro desconhecido ao fazer cadastro universitário mesmo minha universidade estando cadastrado e mesmo ka tendo tentado outros navegadores.
  • MihailY
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron de más

PlanPremiumCountryArgentina My Question or IssueHola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a 199 pero que lo iban a cobrar a partir de marzo y este mes seguiría a 119, pero me acaban de cobrar 199 igualmen...

  • Casual Listener
  • Plan Premium Country Argentina   My Question or Issue Hola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a 199 pero que lo iban a cobrar a partir de ma...
  • Lyubka
  • Moderator
  • 413 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 413 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hvorfor gjelder studentprisen bare 4 år?

Hvorfor dekker studentprisen bare 4 år? Det er vanlig å studere og ta en mastergrad over 5 år, noe jeg gjør. Hvorfor kan jeg ikke få studentrabatt over alle disse 5 årene når jeg har gyldig studentbevis?

  • Visitor
  • Hvorfor dekker studentprisen bare 4 år? Det er vanlig å studere og ta en mastergrad over 5 år, noe jeg gjør. Hvorfor kan jeg ikke få studentrabatt over alle disse 5 årene når jeg har gyldig studentbe...
  • AlejaR
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

My university is not in your selection choices? how do i qualify

My university (Université du Québec à Trois-Rivières)is not in your selection choices? how do i qualify

  • Visitor
  • My university (Université du Québec à Trois-Rivières)is not in your selection choices? how do i qualify
  • kaworu_bloodpaw
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Page not exist Student Premium.

Hello everyone,For some reason I can’t take Student Premium in Austria, saying that “this page no longer exists. Unfortunately, we couldn’t find the page”. I tried change the browser, device, internet connection and also used private page in browser....

  • Visitor
  • Hello everyone, For some reason I can’t take Student Premium in Austria, saying that “this page no longer exists. Unfortunately, we couldn’t find the page”. I tried change the browser, device, inter...
  • Lyubka
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pourquoi mon établissement (lycée post bac)ne fait pas partie de la liste

je suis dans un établissement post bac c'est a dire qu'il y a que des étudiants du supérieur. mais mon établissement est marque non éligible a cette offre je me demande pourquoi ?

  • Visitor
  • je suis dans un établissement post bac c'est a dire qu'il y a que des étudiants du supérieur. mais mon établissement est marque non éligible a cette offre je me demande pourquoi ?
  • Lyubka
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong payment

PlanStudent PremiumCountryGreeceDeviceiPhone 13Operating SystemiOS 16 My Question or IssueI have the Studen Premium plan but for 2 months (December 2022 and February 2023) I got charged with the full payment of Premium Individual. The first time I th...

  • Visitor
  • Plan Student Premium Country Greece Device iPhone 13 Operating System iOS 16   My Question or Issue I have the Studen Premium plan but for 2 months (December 2022 and February 2023) I ...
  • Dian
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 190 Views
  • 1 replies
  • 0 likes