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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25435 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25435 Views
  • 19 replies
  • 0 likes

I can't renew my student premium membership.

The website just says that I'm verified until November, and to select a plan. It then just shows my current plan, with no option to select. I'm not taken, and am not able to visit, any form of verification site.

  • Visitor
  • The website just says that I'm verified until November, and to select a plan. It then just shows my current plan, with no option to select. I'm not taken, and am not able to visit, any form of verifi...
  • Keanu_C
  • Community Legend
  • 482 Views
  • 3 replies
  • 0 likes
  • 482 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switched phones and now I can`t get a Student discount

My Question or IssueHello,I recently switched phones and I tried getting back into my Spotify profile, however it kept on refusing to let me log in with my details and it kept giving me an error message that the account does not exist. I went on my b...

  • Visitor
  • My Question or Issue Hello, I recently switched phones and I tried getting back into my Spotify profile, however it kept on refusing to let me log in with my details and it kept giving me an error ...
  • Joan
  • Moderator
  • 295 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Link Student Premium doesn't work

Hello,I'm a student and I've been verified by SheerId, who sent me the confirmation email.But the link to finalize the subscription on Spotify via this email doesn't work, impossible to click on it.SheerId sends the problem back to Spotify and Spotif...

  • Visitor
  • Hello, I'm a student and I've been verified by SheerId, who sent me the confirmation email. But the link to finalize the subscription on Spotify via this email doesn't work, impossible to click on ...
  • Yordan
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 288 Views
  • 1 replies
  • 0 likes

agreement price adjustment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just received an email that you have to agree to the price adjustment but have not fou...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Maxim
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution öğrenci planındayım ama internet yokken indirdiğim playlistleri çalamıyorum

her ay ödediğim halde onine değilken müzik çalamıyorum hem bilgisayarımda hem de telefonumda böyleindirdiğim halde çalamıyorum lütfen en kısa sürede dönün yarın okul var

  • Visitor
  • her ay ödediğim halde onine değilken müzik çalamıyorum hem bilgisayarımda hem de telefonumda böyleindirdiğim halde çalamıyorum lütfen en kısa sürede dönün yarın okul var
  • Dian
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm verified as a student, but it still says im ineligible for spotify stud

I've been verified by Sheer ID, but it wont let me downgrade from premium family to premium student. I couldn't find any help for this issue on the FAQ page, and I'm not sure how to resolve this issue.

  • Visitor
  • I've been verified by Sheer ID, but it wont let me downgrade from premium family to premium student. I couldn't find any help for this issue on the FAQ page, and I'm not sure how to resolve this issu...
  • Susan_GP
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student offer link in France not working

PlanPremium student Country France DeviceLenovo Operating SystemWindows 10 The link to the student offer in France is not working, when I click on the offer it leads me to a page that says "doesn't exist". I've even tried the incognito mode and it st...

  • Regular
  • Plan Premium student  Country France  Device Lenovo  Operating System Windows 10   The link to the student offer in France is not working, when I click on the offer it lea...
  • Susan_GP
  • Moderator
  • 1070 Views
  • 11 replies
  • 0 likes
  • Premium for Students
  • 1070 Views
  • 11 replies
  • 0 likes

unable to use student premium for my 4rth year as a student in a university

PlanPremium for studentsCountryGreece DeviceiPhone 13Operating SystemiOS 16 My Question or Issueso, im using premium for students since october 2020 and spotify says i have reached my 4 year limit and right now its september 2023. And this clearly it...

  • Newbie
  • Plan Premium for students Country Greece  Device iPhone 13 Operating System iOS 16   My Question or Issue so, im using premium for students since october 2020 and spotify says i h...
  • Billy-J
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted account

My questionHi,everyone,im user of Spotify student premium, everything was fine until today,i opened spotify and spotify says i don't have account or there is no username or e-mail registered.All my playlists gone.How can i recover my accountPlanFree/...

  • Visitor
  • My question Hi,everyone,im user of Spotify student premium, everything was fine until today,i opened spotify and spotify says i don't have account or there is no username or e-mail registered.All my...
  • Eni
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution verified as a student but i am not able to select a plan as the option won't work after clicking on

None of the below information is required. However, the more you provide the easier it will be for us to try and Country - INDIAplan - student premium DeviceS20 FE Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and  Country - INDIA plan - student premium   Device S20 FE   Operat...
  • Dian
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 329 Views
  • 1 replies
  • 1 likes

Plan not switching from Premium Individual to Premium Student

Hello, I have just switched to premium student and have been verified. However, whenever I click the SheerID link or click change plan, nothing happens. It refreshes and does nothing. I have tried incognito and cancelling plan. Any ideas? Thanks

  • Casual Listener
  • Hello,   I have just switched to premium student and have been verified. However, whenever I click the SheerID link or click change plan, nothing happens. It refreshes and does nothing. I ha...
  • Maxim
  • Spotify Star
  • 340 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 340 Views
  • 3 replies
  • 0 likes

Superuser Contribution Got verified as a student but the page is not opening

PlanFree/PremiumCountryUnited KingdomDeviceIphone 13 proOperating SystemIOS 16 My Question or IssueHello I have been verified as a student by the SheerID but when I click on the link to join the premium account there is an error. In the app it says t...

  • Visitor
  •   Plan Free/Premium Country United Kingdom Device Iphone 13 pro Operating System IOS 16   My Question or Issue Hello I have been verified as a student by the SheerID but when I c...
  • Lyubka
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 258 Views
  • 1 replies
  • 0 likes

Metod payment for students plan

En mi caso, hago de verificación y está mucho después de eso. Pero en el momento del paymenr metod solo puedo pagar una tarjeta de crédito o devit. No puedo pagar con "pago facil" o "rapipago", no puedo pagar con efectivo. Vivo en Argentina.

  • Newbie
  • En mi caso, hago de verificación y está mucho después de eso. Pero en el momento del paymenr metod solo puedo pagar una tarjeta de crédito o devit. No puedo pagar con "pago facil" o "rapipago", no pu...
  • cherrysbillie
  • Visitor
  • 1053 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1053 Views
  • 2 replies
  • 0 likes

Superuser Contribution Clicked on the wrong account whilst verifying student

I was verifying student on my app and my brothers account was logged in online so it verified him as a student instead of me because I didn't understand what it was asking me when it showed an account because it just said our last name and no photo. ...

  • Visitor
  • I was verifying student on my app and my brothers account was logged in online so it verified him as a student instead of me because I didn't understand what it was asking me when it showed an accoun...
  • Dian
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change premium plan to student plan

My Question or IssueI am a student and forgot to renew my student account so I am currently on the premium plan. I still have a year left of school and my account says I am still eligible for the student plan. Whenever I click on "Get discount" or "S...

  • Casual Listener
  •   My Question or Issue I am a student and forgot to renew my student account so I am currently on the premium plan. I still have a year left of school and my account says I am still eligible f...
  • Joan
  • Moderator
  • 1279 Views
  • 3 replies
  • 1 likes
  • Premium for Students
  • 1279 Views
  • 3 replies
  • 1 likes

Superuser Contribution 15 years old wants to use spotify, student

my daughter 15 years old, she wants to be a member to use spotify without advertisements. Can she use the student acoount?

  • Newbie
  • my daughter 15 years old, she wants to be a member to use spotify without advertisements. Can she use the student acoount?
  • Harun_Yekta
  • Visitor
  • 17733 Views
  • 3 replies
  • 1 likes
  • Premium for Students
  • 17733 Views
  • 3 replies
  • 1 likes

Stuck on Verification

PlanFree/Trying to start Student PremiumCountryPhilippines Device(Oppo F11, IdeaPad S145)Operating System(Android Kernel, Windows 10,etc.) My Question or IssueHello,I've been trying to get Student Premium after I got kicked out of Premium Duo, but I'...

377111596_3558183611134194_6730173874846425413_n.jpg
  • Casual Listener
  • Plan Free/Trying to start Student Premium Country Philippines   Device (Oppo F11, IdeaPad S145) Operating System (Android Kernel, Windows 10,etc.)   My Question or Issue Hel...
  • Maxim
  • Spotify Star
  • 520 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 520 Views
  • 5 replies
  • 0 likes