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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

29269 Views

20 replies

0 likes

Premium for Students
  • 29269 Views
  • 20 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanPremium StudentMy Question or IssueI bought premium student last year and I understand that it’s for a year until you have to renew however I never received an email and was charged for individual. I am still a student so it would’ve been nice to...

Visitor

  Plan Premium Student My Question or Issue I bought premium student last year and I understand that it’s for a year until you have to renew however I never received an email and was charged...

Yordan

Moderator

645 Views

1 replies

0 likes

Premium for Students
  • 645 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot buying student premium

I still can't buy Student Premium again even though I have been verified as a student and have extended the verification. At first, I canceled Student Premium, and now I want to buy it again but i can't that student premium option. What should I do?

Visitor

I still can't buy Student Premium again even though I have been verified as a student and have extended the verification. At first, I canceled Student Premium, and now I want to buy it again but i ca...

Eni

Moderator

1031 Views

1 replies

0 likes

  • 1031 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment Issue

I have enough balance but i still get an error message. I tried going to incognito windows and trying it on another device, even switching between 4G and wifi but still nothing works for me. I tried messaging GETPIN to 8823 but it says i don't have e...

Newbie

I have enough balance but i still get an error message. I tried going to incognito windows and trying it on another device, even switching between 4G and wifi but still nothing works for me. I tried ...

mashrufehsan

Visitor

955 Views

2 replies

0 likes

Premium for Students
  • 955 Views
  • 2 replies
  • 0 likes

Superuser Contribution refund

refundПланПреміумКраїнаУкраїнапристрійiPhone 13Моє запитання чи проблемаЯ забув змінити свої студентські дані після вступу в інший університет і не помітив, що у мене звичайна підписка, чи можна повернути різницю в ціні цих підписок, якщо я вже був с...

Newbie

refund План Преміум Країна Україна пристрій iPhone 13 Моє запитання чи проблема Я забув змінити свої студентські дані після вступу в інший університет і не помітив, що у мене звичайна підписк...

Joan

Moderator

493 Views

1 replies

0 likes

Premium for Students
  • 493 Views
  • 1 replies
  • 0 likes

Verified student in Ireland but can't pay with Google Pay

PlanFree/Premium - wanting to switch to Student PremiumCountryIreland My Question or IssueHi all, I have a free plan and I got verified again for Student Premium yesterday afternoon. After I got verified, I went to pay for my subscription and wanted ...

Visitor

Plan Free/Premium - wanting to switch to Student Premium Country Ireland     My Question or Issue Hi all, I have a free plan and I got verified again for Student Premium yesterday af...

Maxim

Spotify Star

414 Views

1 replies

0 likes

Premium for Students
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I get refunded for a payment charge issue

I was charged 32 dollars from Spotify in my checking account, why am I getting charged with this?! I want my money back that is crazy and I’m upset about the charge…

Visitor

I was charged 32 dollars from Spotify in my checking account, why am I getting charged with this?! I want my money back that is crazy and I’m upset about the charge…

Eni

Moderator

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Addmy music downloads from spotify to my tablet files

I want to Add my downloaded on Spotify music to RemixLive an app to remix them and keep them on my files on Android tablet so i can practice my DJing skills.

Visitor

I want to Add my downloaded on Spotify music to RemixLive an app to remix them and keep them on my files on Android tablet so i can practice my DJing skills.

Vasil

Moderator

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Can't prove I'm a student

I can't prove I'm a student because I don't have the type of account that SheerId ask for but my institution is listed as included.

Visitor

I can't prove I'm a student because I don't have the type of account that SheerId ask for but my institution is listed as included.

Maxim

Spotify Star

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi, I’m trying change country in settings using payment. But have only bags.

Hi, I’m trying change country in settings using payment. But have only bags.I’m from Belarus, but move on to Poland. Now I want to change country and tried with payment. But app writes “payment card and country don’t match”. PlanPremium Student Count...

Casual Listener

Hi, I’m trying change country in settings using payment. But have only bags. I’m from Belarus, but move on to Poland. Now I want to change country and tried with payment. But app writes “payment car...

Eni

Moderator

849 Views

3 replies

0 likes

Premium for Students
  • 849 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unresponsive

Whenever I am trying to click on the monthly subscription or one time subscription in premium student plan ,the page is unresponsive and I can't pay..other plan pages are working.but not this one

Casual Listener

Whenever I am trying to click on the monthly subscription or one time subscription in premium student plan ,the page is unresponsive and I can't pay..other plan pages are working.but not this one &n...

Saintcoconut

Casual Listener

628 Views

2 replies

0 likes

Premium for Students
  • 628 Views
  • 2 replies
  • 0 likes

I am a medical student and it takes 6 years to complete my courses and grad

I am a medical student and it takes 6 years to complete my courses and graduate but my student plan has been cancelled for exceeding 4 years and i am being charged more than i can pay currently. Thanks already.

Visitor

I am a medical student and it takes 6 years to complete my courses and graduate but my student plan has been cancelled for exceeding 4 years and i am being charged more than i can pay currently. Than...

icedlatte_

Newbie

1554 Views

3 replies

3 likes

  • 1554 Views
  • 3 replies
  • 3 likes

Superuser Contribution Premium Student

PlanPremiumCountryVietnamDeviceIphone 7 plusOperating SystemIOS 16.7 My Question or IssueNow I use the Premium Student version of Spotify. The price of the Premium is 29,500 VND but when I pay through my VISA card, my wallet is deducted 40.000 VND. C...

Visitor

Plan Premium Country Vietnam Device Iphone 7 plus Operating System IOS 16.7   My Question or Issue Now I use the Premium Student version of Spotify. The price of the Premium is 29,500 ...

Joan

Moderator

360 Views

1 replies

0 likes

Premium for Students
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento premium student

Ho fatto l’abbonamento premium student ma continua ad accreditare anche premium imndividual oltre che premium student

Visitor

Ho fatto l’abbonamento premium student ma continua ad accreditare anche premium imndividual oltre che premium student   

Dian

Spotify Legend

387 Views

1 replies

0 likes

Premium for Students
  • 387 Views
  • 1 replies
  • 0 likes

Payment problem

PlanFree/PremiumCountryBrazilDeviceiPhone 8 plusOperating System My Question or IssueHey, I already have my student descount approved, so I'm trying to upgrade my account, but when I get on de payment page, always gets an error, even I changing my pa...

Visitor

Plan Free/Premium Country Brazil Device iPhone 8 plus Operating System     My Question or Issue Hey, I already have my student descount approved, so I'm trying to upgrade my accou...

Not applicable

592 Views

2 replies

0 likes

Premium for Students
  • 592 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't change my plan to Student even though I got confirmation I qualify

In my Spotify account it says I qualify for a disscount, but when I try to change my plan to Student, I get a notification saying "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

Visitor

In my Spotify account it says I qualify for a disscount, but when I try to change my plan to Student, I get a notification saying "Sorry, you are not eligible for that plan. Here are some other ways ...

Vasil

Moderator

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zda nejde cerpat sleva na ztp/p ? Dekuji liskova

Kůly svému zdravotnímu stavu nemohu do práce a tak jsem odkazama na invalidní důchod a nemohu chodit ani do školy tak jen jsem se chtěla zeptat zda nejde cermat na kartičku nějakou slevu nevím jakou zvolit kategorii

Visitor

Kůly svému zdravotnímu stavu nemohu do práce a tak jsem odkazama na invalidní důchod a nemohu chodit ani do školy tak jen jsem se chtěla zeptat zda nejde cermat na kartičku nějakou slevu nevím jakou ...

Elena

Moderator

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution I dont have pay

Your payment transaction failed. No fee is charged to your line. your number is blocked. Your payment transaction failed. No fee is charged to your line.

Visitor

Your payment transaction failed. No fee is charged to your line. your number is blocked. Your payment transaction failed. No fee is charged to your line.

Elena

Moderator

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Gift card is not redeeming. How to cancel student discount period?

PlanFreeCountryFinlandDeviceIphone 12Operating SystemIOS 16.5.1 My Question or IssueGift card doesn’t redeem. I think it’s because I have the student discount period active. Is there any way to cancel the discount period so that my account would retu...

Casual Listener

Plan Free Country Finland Device Iphone 12 Operating System IOS 16.5.1   My Question or Issue Gift card doesn’t redeem. I think it’s because I have the student discount period active. ...

Keanu_C

Community Legend

651 Views

3 replies

0 likes

Premium for Students
  • 651 Views
  • 3 replies
  • 0 likes