Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 27101 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 27101 Views
  • 20 replies
  • 0 likes

Extending my Student Subscription

I got an email saying my subscription needed to be extending but every time I try to put my payment information into the link sent, it says "Oops, looks like your card provider is having a bad day." I've been trying to resubscribe for over a week. He...

  • Newbie
  • I got an email saying my subscription needed to be extending but every time I try to put my payment information into the link sent, it says "Oops, looks like your card provider is having a bad day." ...
  • Jacob
  • Community Legend
  • 2141 Views
  • 1 replies
  • 0 likes
  • 2141 Views
  • 1 replies
  • 0 likes

How to Refresh my student status to receive discounts

Hey, i have paid 4,99€ for the last year because im a student but for a couple of months the price went up to 9,99€. I checked but the student discount is still a thing so i guess my student subscription just ran out. How can i reactivate it?

  • Newbie
  • Hey,   i have paid 4,99€ for the last year because im a student but for a couple of months the price went up to 9,99€. I checked but the student discount is still a thing so i guess my student...
  • Nico
  • Community Legend
  • 2423 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2423 Views
  • 1 replies
  • 0 likes

Student Discount

My student discount subscription isn't working. Is it ok if I am in high school and I would like to have it?

  • Newbie
  • My student discount subscription isn't working. Is it ok if I am in high school and I would like to have it?
  • Jacob
  • Community Legend
  • 2505 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2505 Views
  • 1 replies
  • 0 likes

Made a student account premium on website, not working on app

I made a premium student account on the website of Spotify, but I try on the app and it's not working.

  • Newbie
  • I made a premium student account on the website of Spotify, but I try on the app and it's not working.
  • Maxim
  • Spotify Star
  • 2463 Views
  • 1 replies
  • 0 likes
  • 2463 Views
  • 1 replies
  • 0 likes

Charged £9.99 when its normally £4.99

We pay for spotify premium and its normally £4.99 because of student discount but we have just looked and we've been charged £9.99! Why is this?

  • Newbie
  • We pay for spotify premium and its normally £4.99 because of student discount but we have just looked and we've been charged £9.99! Why is this?
  • OviiiOne
  • Community Legend
  • 2419 Views
  • 1 replies
  • 0 likes
  • 2419 Views
  • 1 replies
  • 0 likes

Student Subscription

Hey I'm a senior in high school with only a month left of school and I'm already accepted and committed to a college can I get the student discount now?

  • Newbie
  • Hey I'm a senior in high school with only a month left of school and I'm already accepted and committed to a college can I get the student discount now?
  • MarkPedersen
  • Roadie
  • 3929 Views
  • 1 replies
  • 0 likes
  • 3929 Views
  • 1 replies
  • 0 likes

Student Discount Charged W/ No Subscription

I tried to sign up for the student discount and it kept saying that there was an error and couldn't process the information. The next day I checked my bank account and it said there was the student discount charge pending; however, when I checked my ...

  • Newbie
  • I tried to sign up for the student discount and it kept saying that there was an error and couldn't process the information. The next day I checked my bank account and it said there was the stud...
  • Jacob
  • Community Legend
  • 2329 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 2329 Views
  • 1 replies
  • 0 likes