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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134138 Views

98 replies

137 likes

Premium for Students
  • 134138 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31501 Views

19 replies

1 likes

Premium for Students
  • 31501 Views
  • 19 replies
  • 1 likes

Solved!!Superuser Contribution Comment dois-je faire pour payer avec mon pass culture

Je voudrais payer un abonnement prémium étudiants avec mon pass culture mais impossible de trouver comment faire

Visitor

Je voudrais payer un abonnement prémium étudiants avec mon pass culture mais impossible de trouver comment faire

MihailY

Moderator

2610 Views

1 replies

0 likes

  • 2610 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Como solicito un reembolso?

Se me cobro los 6 dolares de mi cuenta y tenia activado en plan de estudiantes que solo es de 3. Si me podrian ayudar reembolsando o cobrando esos 3 dolares para la siguiente semana.

Visitor

Se me cobro los 6 dolares de mi cuenta y tenia activado en plan de estudiantes que solo es de 3. Si me podrian ayudar reembolsando o cobrando esos 3 dolares para la siguiente semana.

MihailY

Moderator

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Discovered a Premium Feature", but I am subscribed??

When I hit the shuffle feature on my playlist, it doesn't work and I get a pop up saying I "discovered a Premium Feature", but I am subscribed via Spotify Student and checked again, it does say so in my Account info. So why can't I shuffle my playlis...

Visitor

When I hit the shuffle feature on my playlist, it doesn't work and I get a pop up saying I "discovered a Premium Feature", but I am subscribed via Spotify Student and checked again, it does say so in...

Yordan

Moderator

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Premium Student Payment Method

I attend school in the states but am from Canada and now I cant get premium because it says my countries don't match but I dont live in the states

Visitor

I attend school in the states but am from Canada and now I cant get premium because it says my countries don't match but I dont live in the states

2Cookiesfrom_Cows

Newbie

964 Views

2 replies

0 likes

Premium for Students
  • 964 Views
  • 2 replies
  • 0 likes

SheerID link takes me to Spotify login, then 404 error

So I got the email from Spotify to renew my Premium Student Subscription. I've been using Student Premium for 2 years now, and I must renew my discount by the 5th of August. I redid the SheerID application and I was accepted, but whenever I click the...

Visitor

So I got the email from Spotify to renew my Premium Student Subscription. I've been using Student Premium for 2 years now, and I must renew my discount by the 5th of August. I redid the SheerID appli...

Maxim

Spotify Star

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I change my plan to Premium Student?

I have been trying to switch plans to Premium Student but get an error message every time. My university is listed as an option in the menu section, and when I clicked this and typed in my university email it said the verification had been successful...

Visitor

I have been trying to switch plans to Premium Student but get an error message every time. My university is listed as an option in the menu section, and when I clicked this and typed in my university...

Joan

Moderator

1865 Views

1 replies

0 likes

  • 1865 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan de estudiante

I currently have a premium plan for students and I have had it for quite some time now, but tomorrow I will change my plan from student to normal, being that I am still a student and I finish my degree at the end of this year. I try to renew the plan...

Visitor

I currently have a premium plan for students and I have had it for quite some time now, but tomorrow I will change my plan from student to normal, being that I am still a student and I finish my d...

Joan

Moderator

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't redeem student discount with my confirmed account what should I do?

I've received an email that says my student ID has been confirmed. Still, when I try to switch my existing family plan (I'm the manager) to my student plan I simply can't and a message something like "you are not eligible for this plan, try another p...

Visitor

I've received an email that says my student ID has been confirmed. Still, when I try to switch my existing family plan (I'm the manager) to my student plan I simply can't and a message something like...

Joan

Moderator

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify me cambio de estudiante a plan normal.

Hace un año solicité el plan de estudiantes y me funcionó con normalidad, pero recientemente noté que cambió al plan normal individual, intenté cambiar a estudiante pero me dice que no puedo ser verificado.

Visitor

Hace un año solicité el plan de estudiantes y me funcionó con normalidad, pero recientemente noté que cambió al plan normal individual, intenté cambiar a estudiante pero me dice que no puedo ser veri...

Lyubka

Moderator

331 Views

1 replies

0 likes

Premium for Students
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não utilizei os 4 anos de spotify universitário e não consigo renovar o plano

My Question or IssueAssinei o plano universitário em 2021. Atualmente estaria no meu terceiro ano dos quatro que são permitidos ter a conta universitária. Todo ano eu renovo, inclusive esse, já havia renovado e recebido a confirmação e ainda assim mi...

Visitor

  My Question or Issue Assinei o plano universitário em 2021. Atualmente estaria no meu terceiro ano dos quatro que são permitidos ter a conta universitária. Todo ano eu renovo, inclusive esse...

Yordan

Moderator

761 Views

1 replies

0 likes

Premium for Students
  • 761 Views
  • 1 replies
  • 0 likes

Payment Plan

Individual Premium iPhone 11 Pro Max How do I change my premium plan from individual to student? Also, how do I change the payment from charging one card to another.

Visitor

  Individual Premium  iPhone 11 Pro Max   How do I change my premium plan from individual to student? Also, how do I change the payment from charging one card to another.  &n...

Maxim

Spotify Star

737 Views

1 replies

0 likes

Account
Premium
Subscription
  • 737 Views
  • 1 replies
  • 0 likes

Though I am eligible for students discount, I am not able to claim it

I am eligible for students discount but I cannot claim the amount. The page of selection of plan doesn't proceed further after selecting the plan. Is there any way to claim the discount?

Visitor

I am eligible for students discount but I cannot claim the amount. The page of selection of plan doesn't proceed further after selecting the plan. Is there any way to claim the discount?

Maxim

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution student account

PlanPremiumCountryFrance My Question or Issue Hi ! I would like to have Spotify premium for student. Therefore I checked my student status with SheerID and everything was okay but because it didn't work after I've checked many times since and now it ...

Visitor

Plan Premium Country France   My Question or Issue   Hi ! I would like to have Spotify premium for student. Therefore I checked my student status with SheerID and everything was okay...

MihailY

Moderator

499 Views

1 replies

0 likes

Premium for Students
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I'm a student but Spotify he took the money for a normal plan ,

Visitor

I'm a student but Spotify he took the money for a normal plan ,

Lyubka

Moderator

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Foi debitado valor maior no meu cartão de crédito

Assinei o plano de estudante e na fatura foi debitado valor maior sem ao menos avisar com antecedência que o plano estava prestes a finalizar. E direto no app a data de alteração do valor consta em 30/06 sendo que no cartão o valor foi creditado muit...

Visitor

Assinei o plano de estudante e na fatura foi debitado valor maior sem ao menos avisar com antecedência que o plano estava prestes a finalizar. E direto no app a data de alteração do valor consta em 3...

Lyubka

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Issue with Premium for Students Subscription using Visa Card

PlanPremium for Students My Question or IssueI'm currently facing an issue while trying to get a premium subscription for students using my Visa card. Unfortunately, every time I attempt the transaction, it fails, and I receive the following error me...

Regular

Plan Premium for Students   My Question or Issue I'm currently facing an issue while trying to get a premium subscription for students using my Visa card. Unfortunately, every time I a...

sandman_04

Newbie

2537 Views

14 replies

0 likes

Premium for Students
  • 2537 Views
  • 14 replies
  • 0 likes

Superuser Contribution my bank has deducted my premium payment but spotify says payment failed

i have a student plan and every month there is automatic debit from my account towards spotify premium payment. i received a message from my bank stating that the money has been debited. however, spotify says my premium has been paused since there wa...

Newbie

i have a student plan and every month there is automatic debit from my account towards spotify premium payment. i received a message from my bank stating that the money has been debited. however, spo...

Lyubka

Moderator

1277 Views

1 replies

0 likes

  • 1277 Views
  • 1 replies
  • 0 likes

I’m still a student and spotify says i’m in my last year.

I’m in my 3rd year of university and my program is 5 years at University of Waterloo, I don’t know how to tell spotify that I’m still a student and need to stay on the student plan.

Visitor

I’m in my 3rd year of university and my program is 5 years at University of Waterloo, I don’t know how to tell spotify that I’m still a student and need to stay on the student plan.

Maxim

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes