Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • Joan
  • Moderator
  • 34379 Views
  • 45 replies
  • 5 likes
  • Premium for Students
  • 34379 Views
  • 45 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • nguyenminh
  • Newbie
  • 17076 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 17076 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Unable to auto renew to Spotify student premium

So, I got the discount and paid for the first. I thought that the amount will get deducted in the next month but it didn't happen. Looks like I'm unable to subscribe and hence the reason auto renewal isn't happening! I have to manually topup up every...

  • Regular
  • ...enewal isn't happening! I have to manually topup up every month. While on the subscription page, it always says "You selected: 1 month of Premium for Students". There is no option to change the same. A...
  • Eni
  • Moderator
  • 1899 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 1899 Views
  • 7 replies
  • 0 likes

Superuser Contribution New Premium Student account

PlanPremium for Students + HeadspaceCountryUnited KingdomDeviceiPhone XR, Windows 10Operating SystemiOS 14, Windows 10) My Question or IssueI've been having some issues with podcasts that I don't want appearing in my recommendations due to previous l...

  • Visitor
  • Plan Premium for Students + Headspace Country United Kingdom Device iPhone XR, Windows 10 Operating System iOS 14, Windows 10)   My Question or Issue I've been having some issues w...
  • CarlosE
  • Moderator
  • 816 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 816 Views
  • 1 replies
  • 0 likes

removing college validation

PlanFamily/StudentFree/PremiumPremiumCountryUSA My Question or IssueHi,I currently am on a family plan but recently found out about the student plan so I wanted to make sure my college was part of that discount. Using my existing account (I'll call i...

  • Visitor
  • Plan Family/Student Free/Premium Premium Country USA     My Question or Issue Hi, I currently am on a family plan but recently found out about the student plan so I wanted to make...
  • Billy-J
  • Spotify Star
  • 634 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 634 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student Premium + Hulu not working

Hi,I have the student premium account in the USA and my Hulu is not working. I previously have used Hulu through my spotify premium account, but I switched my Spotify account back to a student account as I am now a student again. On Spotify it says m...

  • Visitor
  • Hi, I have the student premium account in the USA and my Hulu is not working. I previously have used Hulu through my spotify premium account, but I switched my Spotify account back to a student acco...
  • Alex
  • Moderator
  • 809 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 809 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Use Student Discount

PlanPremiumCountryIrelandDeviceWindows PC, AndroidOperating SystemWindows 10 Hi, my student account has been verified and I've been offered the student discount. However, when I go to switch my plan from family to student in my account page, I get a ...

  • Casual Listener
  • Plan Premium Country Ireland Device Windows PC, Android Operating System Windows 10   Hi, my student account has been verified and I've been offered the student discount. However, when ...
  • Alex
  • Moderator
  • 830 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 830 Views
  • 3 replies
  • 0 likes

Can't re-verify my status due to unsupported country code

PlanStudent Premium CountryFrance (Reunion Island) DeviceAll Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I want to verify my student status using SheerID but I can't confirm my phone number. I'm French but I'm n...

  • Visitor
  • Plan Student Premium  Country France (Reunion Island)   Device All  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,  &...
  • Billy-J
  • Spotify Star
  • 686 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 686 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change Premium Student Payment Method

PlanStudent PremiumCountrySri Lanka Operating SystemWindows 10 currently I'm using Spotify premium with the student discount and use mobile number as the payment method. I want to change that to my VISA card without interrupting my student discount a...

  • Casual Listener
  •   Plan Student Premium Country Sri Lanka   Operating System Windows 10   currently I'm using Spotify premium with the student discount and use mobile number as the payment met...
  • Ivan
  • Spotify Legend
  • 2165 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 2165 Views
  • 3 replies
  • 0 likes

Superuser Contribution Не удается продлить подписку из-за того, что закончились деньги на карте

PlanPremiumCountryRussiaDevice(Xiaomi Redmi 7, )Operating System(Android, also listening on pc windows 10) My Question or IssueУ меня закончились деньги на карте и подписка не продлилась автоматически. Когда деньги на карте появились, то они не списа...

  • Visitor
  • Plan Premium Country Russia Device (Xiaomi Redmi 7, ) Operating System (Android, also listening on pc windows 10)   My Question or Issue У меня закончились деньги на карте и подписка н...
  • Novy
  • Moderator
  • 1332 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student problem

PlanPremiumCountryMéxicoDeviceXiaomi Redmi Note 9SOperating SystemAndroid 10 My Question or IssueI want to change my Spotify account, because I can't see the lyrics anymore in this account only; and I wanted to know if I can be able to use my student...

  • Visitor
  •   Plan Premium Country México Device Xiaomi Redmi Note 9S Operating System Android 10   My Question or Issue I want to change my Spotify account, because I can't see the lyrics a...
  • Jeremy
  • Spotify
  • 1041 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1041 Views
  • 1 replies
  • 0 likes

[Community] Student discount should also apply to trainees

It is commendable that there is a 50% discount for students, but trainees are unfortunately left out in the cold, although they would theoretically also have a right. Many services that offer student discounts have also adapted their offers for train...

  • Visitor
  • It is commendable that there is a 50% discount for students, but trainees are unfortunately left out in the cold, although they would theoretically also have a right.   Many services that o...
  • Luke
  • Spotify Star
  • 1100 Views
  • 1 replies
  • 0 likes
  • Community
  • 1100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student changed my itself to regular premium

PlanPremium studentCountrySwedenDevice(Samsung galaxy S10+)Operating System(Android version 11) My Question or IssueHello! I have had premium student since mars 2020 and I paid 49sek for it varje month but then this month mars 2021 the premium studen...

  • Newbie
  • Plan Premium student Country Sweden Device (Samsung galaxy S10+) Operating System (Android version 11)   My Question or Issue Hello!   I have had premium student since mars 2020...
  • Novy
  • Moderator
  • 1593 Views
  • 7 replies
  • 1 likes
  • Premium for Students
  • 1593 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can't Purchase Premium

PlanFreeCountryUSADeviceSamsung Galaxy S20 My Question or IssueI'm trying to upgrade to premium, but I keep getting the error message that says I have done the trial before (which I have, four years ago). My issue is that I can't figure out how to bu...

  • Casual Listener
  • Plan Free Country USA Device Samsung Galaxy S20   My Question or Issue I'm trying to upgrade to premium, but I keep getting the error message that says I have done the trial before (whic...
  • Ivan
  • Spotify Legend
  • 1219 Views
  • 4 replies
  • 2 likes
  • Premium for Students
  • 1219 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution My college is not on your list

I'm studying at the Tech College in Denmark. It is stated on your website that when you go to college you can get a discount. Why is Tech College not part of your discount? Is there another way to get your discount as a student if your college is not...

  • Newbie
  • I'm studying at the Tech College in Denmark. It is stated on your website that when you go to college you can get a discount. Why is Tech College not part of your discount? Is there another way to ge...
  • Ivan
  • Spotify Legend
  • 55272 Views
  • 4 replies
  • 1 likes
  • 55272 Views
  • 4 replies
  • 1 likes

Superuser Contribution "You have already redeemed this offer" when trying to get student discount

PlanFreeCountryBrazilDeviceGalaxy j7 primeOperating SystemAndroid OreoMy Question or Issue Right after logging on my university website to get confirmation, a mensagem apeared saying that It worked, but after that, when i was back at the Spotify webs...

  • Visitor
  • Plan Free Country Brazil Device Galaxy j7 prime Operating System Android Oreo My Question or Issue   Right after logging on my university website to get confirmation, a mensagem ...
  • Ivan
  • Spotify Legend
  • 67627 Views
  • 16 replies
  • 2 likes
  • Premium for Students
  • 67627 Views
  • 16 replies
  • 2 likes

Superuser Contribution Recurring paymnt error (India)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10, etc.) My Question or Issue Users from India are facing a subscription issue for Spotify due to a new banking policy th...

  • Gig Goer
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10, etc.)   My Question or Issue  ...
  • Eni
  • Moderator
  • 1752 Views
  • 1 replies
  • 2 likes
  • Premium for Students
  • 1752 Views
  • 1 replies
  • 2 likes

[Community][Other] Spotify Premium for Students

Hello! I'm wondering if there's been any thought into providing student discounts for students who can prove they are actively enrolled for longer than the provided 4 year limit? It's not easy being a student for that long, but with the power of musi...

  • Visitor
  • Hello! I'm wondering if there's been any thought into providing student discounts for students who can prove they are actively enrolled for longer than the provided 4 year limit? It's not easy b...
  • Maxim
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Student Package Problem

I am unable to access hulu and showtime with my student package. Whenever I sign in with my credentials it logs me in but does not give me access to using the platforms.

  • Visitor
  • I am unable to access hulu and showtime with my student package. Whenever I sign in with my credentials it logs me in but does not give me access to using the platforms.
  • Billy-J
  • Spotify Star
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Подписка для студентов Колледжей в России

Студентов колледжей также много как и студентов ВУЗов в России Так почему уже у студентов колледжей нет возможности оформить подписку для студента. Я считаю это нечестно. Я была бы очень благодарна если бы такая возможность появилась.

  • Newbie
  • Студентов колледжей также много как и студентов ВУЗов в России Так почему уже у студентов колледжей нет возможности оформить подписку для студента. Я считаю это нечестно. Я была бы очень благодарна е...
  • Bella_K
  • Composer
  • 1316 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1316 Views
  • 1 replies
  • 0 likes

Can't cancel premium student

PlanPremium for StudentCountryIndonesiaDevicePCOperating SystemWindows 10My Question or IssueI just bought the Premium Family Plan, but haven't stopped subscribing to the Premium Student Plan. I can't find way to unsubscribe the plan. How do I unsubs...

  • Visitor
  • Plan Premium for Student Country Indonesia Device PC Operating System Windows 10 My Question or Issue I just bought the Premium Family Plan, but haven't stopped subscribing to the Premium St...
  • Emilia_8
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 516 Views
  • 1 replies
  • 0 likes

Error processing my payment

I recently got a notification on Spotify that my payment method needed to be updated because they weren't able to charge me. I tried switching it to another credit card, but when i put all the data, it just said that an error ocurred processing the p...

  • Visitor
  • I recently got a notification on Spotify that my payment method needed to be updated because they weren't able to charge me. I tried switching it to another credit card, but when i put all the data, ...
  • Billy-J
  • Spotify Star
  • 595 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 595 Views
  • 1 replies
  • 1 likes