Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • Joan
  • Moderator
  • 34375 Views
  • 45 replies
  • 5 likes
  • Premium for Students
  • 34375 Views
  • 45 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • nguyenminh
  • Newbie
  • 17073 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 17073 Views
  • 9 replies
  • 0 likes

Superuser Contribution Student Premium Problem

I have been using my student account for a year. I had to verify again that I was a student. I did the process. Spotify admitted that I am a student, but has been charging regular fees for 3 months. The next time I try to verify that I am a student a...

  • Casual Listener
  • I have been using my student account for a year. I had to verify again that I was a student. I did the process. Spotify admitted that I am a student, but has been charging regular fees for 3 months. ...
  • Jeremy
  • Spotify
  • 527 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution student premium issue

PlanPremiumCountry TurkeyDeviceSamsung Galaxy A7Operating SystemAndroid My Question or Issuehi this is busra from turkey, recently i lost my bank card that's why i cancelled it and order a new one so my card info has changed. today i get it and unfor...

  • Newbie
  • ...potify. besides, a few weeks ago spotify asked me to renew my studentship so i did and i got approval mail from sheer id (but i dont have the mail anymore, it got deleted somehow im sorry i can prove i...
  • Jeremy
  • Spotify
  • 1248 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 1248 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution [German/English] Premium for Students without Trial Period

PlanFree/Premium StudentCountryGermanyDevicePC/OnePlus 7TOperating SystemWindows 10Android Oreo My Question or IssueHi There, SheerID recently verified my account as eligible for Premium for Students (verified until 12/2021).However, when I try to up...

Spotify Student.JPG
  • Casual Listener
  • ...s eligible for Premium for Students (verified until 12/2021). However, when I try to upgrade from Free to Premium Students, it says "It seems like you have already used a free trial at some point. T...
  • Eni
  • Moderator
  • 3270 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 3270 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Premium for Students not letting me Verify

PlanPremium StudentCountryUSADeviceMacbook Pro late 2016Operating SystemiOS 10 My Question or IssueI have Spotify Student discount for my entire college career, and as I am looking to renew it after being charged full price, it says that I can't, bec...

  • Newbie
  • Plan Premium Student Country USA Device Macbook Pro late 2016 Operating System iOS 10   My Question or Issue I have Spotify Student discount for my entire college career, and as I ...
  • Jeremy
  • Spotify
  • 800 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 800 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Bundle Hulu Not Working

PlanPremium (Student Plan)CountryUSA My Question or IssueI have the Spotify student subscription which my account says is still connected to Hulu, but when I try to go onto Hulu it says I must sign up for Hulu subscription even though my Hulu account...

  • Casual Listener
  •   Plan Premium (Student Plan) Country USA   My Question or Issue I have the Spotify student subscription which my account says is still connected to Hulu, but when I try to go onto H...
  • Novy
  • Moderator
  • 1769 Views
  • 5 replies
  • 2 likes
  • 1769 Views
  • 5 replies
  • 2 likes

Superuser Contribution Payment Failed But Charged

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy S8+ and WindowsOperating SystemAndroid Pie, Windows 10 My Question or IssueLast night I want to make a subscription with Premium Student plan for 1 month (IDR 27.500), and I chose to be charged to my ph...

stefaniebelinda_2-1616031959283.png stefaniebelinda_1-1616031890982.png
  • Newbie
  • Plan Premium Country Indonesia Device Samsung Galaxy S8+ and Windows Operating System Android Pie, Windows 10   My Question or Issue Last night I want to make a subscription with Premi...
  • Alex
  • Moderator
  • 540 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting Spotify premium with Google Nest Mini

PlanPremium (and free, see below)CountryNetherlandsDeviceSamsung Galaxy s10/ Google Nest Mini My Question or IssueI've been trying to connect my premium account with the Google Home app. The good thing is that Google Nest does connect with my premium...

  • Casual Listener
  • Plan Premium (and free, see below) Country Netherlands Device Samsung Galaxy s10/ Google Nest Mini   My Question or Issue I've been trying to connect my premium account with the Google H...
  • Ivan
  • Spotify Legend
  • 699 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 699 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium for Student under 18

Hi,I know that this has been posted before, but I am under 18 and am concurrently enrolled in a college. Unlike other posts, my student verification was successful even though I am not yet 18. I entered my birthdate correctly, but I am wondering if t...

  • Casual Listener
  • Hi, I know that this has been posted before, but I am under 18 and am concurrently enrolled in a college. Unlike other posts, my student verification was successful even though I am not yet 18. I en...
  • ledbylight
  • Casual Listener
  • 1400 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1400 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unexpected payment plan change from student to normal

Plan: PremiumCountry: TurkeyDevice: iPhone 6sOperating System: iOS 10 My Question or IssueHello. I have been renewed my student premium account in January 2021. The payment was normal on February 2021. But my payment plan was changed to normal Premiu...

  • Newbie
  • Plan: Premium Country: Turkey Device: iPhone 6s Operating System: iOS 10   My Question or Issue Hello. I have been renewed my student premium account in January 2021. The pa...
  • CarlosE
  • Moderator
  • 397 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 397 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I activate student subscription

PlanPremiumCountryRussiaMy Question or IssueHiI passed checking that i am student.I see in account that I can activate student subscription but I don't understand how and where I can do itI choose 'Change plan' and see page (attachment) without any k...

  • Casual Listener
  • Plan Premium Country Russia My Question or Issue Hi I passed checking that i am student. I see in account that I can activate student subscription but I don't understand how and where I can do...
  • Mihail
  • Spotify Legend
  • 768 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 768 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to select payment option

PlanFreeCountryNew Zealand My Question or IssueI recently registered for the student discount, and after I was verified I was sent to the payment screen where I proceeded to wait 20 minutes for the three dots to finish loading. I have refreshed the p...

  • Newbie
  • Plan Free Country New Zealand   My Question or Issue I recently registered for the student discount, and after I was verified I was sent to the payment screen where I proceeded to wait 20 ...
  • Eni
  • Moderator
  • 444 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 444 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can you add support for more methods of paying for the 12 monthly Spotify Premium for Students plan?

PlanPremiumCountryIndiaOperating System(Android 10) My Question or IssueI am a student and do not own a credit card. I only have a debit card but every time I try to subscribe to the 12 monthly Spotify Premium for Students plan, I get a message that ...

  • Regular
  • ...ubscribe to the 12 monthly Spotify Premium for Students plan, I get a message that I can not subscribe to the plan using my debit card. I was hoping that you could add support for payment methods like P...
  • Alex
  • Moderator
  • 809 Views
  • 9 replies
  • 2 likes
  • Premium for Students
  • 809 Views
  • 9 replies
  • 2 likes

Superuser Contribution Спотифай верификация.

Отправил документы для подтверждения того, что я студент: студенческий билет с именем, фамилией; договор об образовании; расписание; чек за оплату образовательных услуг; на что спотифай мне говорит о том, что невозможно подтвердить то, что я являюсь ...

  • Newbie
  • Отправил документы для подтверждения того, что я студент: студенческий билет с именем, фамилией; договор об образовании; расписание; чек за оплату образовательных услуг; на что спотифай мне говорит о...
  • Mihail
  • Spotify Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 529 Views
  • 1 replies
  • 0 likes

Reduced Price for Student Plan

PlanFreeCountryUnited StatesDeviceWindows PCOperating SystemWindows 10My Question or IssueWould it be possible to reduce the price for the Spotify premium plan by removing Hulu and Showtime from the plan as I don't need those services, and only want ...

  • Newbie
  • Plan Free Country United States Device Windows PC Operating System Windows 10 My Question or Issue Would it be possible to reduce the price for the Spotify premium plan by removing Hulu and ...
  • Maxim
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 496 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I am unable to use the student premium plan after verification

I verified my student email address from sheerid and received a mail saying I got verified. I used my personal email and whenever I clicked on the student premium plan it just automatically takes me back to sheerid verification page all over. I thoug...

  • Casual Listener
  • I verified my student email address from sheerid and received a mail saying I got verified. I used my personal email and whenever I clicked on the student premium plan it just automatically takes me ...
  • Jeremy
  • Spotify
  • 732 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 732 Views
  • 3 replies
  • 0 likes

Superuser Contribution No Access to Hulu with Spotify Student

PlanPremium StudentCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.4 My Question or IssueMy Hulu account says I need to resubscribe. My Spotify settings says I have the student version of premium with access to Hulu. When I click access Hul...

  • Newbie
  • Plan Premium Student Country United States Device iPhone 11 Operating System iOS 14.4   My Question or Issue My Hulu account says I need to resubscribe. My Spotify settings says I have...
  • Eni
  • Moderator
  • 539 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged my $14 this month and I have a student account.

Spotify charged my $14 this month and I have a student account. I am a US student and have had premium for a while. It says on my receipts tab that it charged $5, but it took $14 out of my account. iPhone 12Mac Pro

  • Newbie
  • Spotify charged my $14 this month and I have a student account. I am a US student and have had premium for a while. It says on my receipts tab that it charged $5, but it took $14 out of my account.&n...
  • Mihail
  • Spotify Legend
  • 635 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay and renew my student subscription

My payment failed. I had student subscription, but I have changed my card. I have checked everything in my bank and all it's OK. I tried other cards, but unsuccessfully. I tried to do it in another deviced an on PC, but unsuccessfully. PLEASE, HELP!!...

  • Visitor
  • My payment failed. I had student subscription, but I have changed my card. I have checked everything in my bank and all it's OK. I tried other cards, but unsuccessfully. I tried to do it in another d...
  • Mario
  • Spotify Legend
  • 734 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 734 Views
  • 3 replies
  • 0 likes

Allow 6th Form students to benefit from the Student account and Headspace tie in.

I am the Head of 6th Form at Allerton High School in Leeds in the UK. A number of our students have mental health issues and we have used Headspace as a tool. Almost all of them use Spotify. The tie in between Spotify and Headspace is such a good ide...

  • Visitor
  • I am the Head of 6th Form at Allerton High School in Leeds in the UK. A number of our students have mental health issues and we have used Headspace as a tool. Almost all of them use Spotify. The t...
  • Maxim
  • Spotify Star
  • 1167 Views
  • 1 replies
  • 3 likes
  • 1167 Views
  • 1 replies
  • 3 likes

If I pause cancel my subscription for a month or so, do I have to verify my student status again?

That's the question. If I pause cancel my subscription for a month or so, do I have to verify my student status again if I rescubscribe?

  • Casual Listener
  • That's the question. If I pause cancel my subscription for a month or so, do I have to verify my student status again if I rescubscribe?
  • Billy-J
  • Spotify Star
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes