Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanStudent PremiumCountryGreeceDeviceiPhone 13Operating SystemiOS 16 My Question or IssueI have the Studen Premium plan but for 2 months (December 2022 and February 2023) I got charged with the full payment of Premium Individual. The first time I th...
i coudnt purchase student plan i dont know why even though i got verified as a student
Hello! My name is Sophia and I use for Students! I had a problem paying with my old card, when I saw this problem I updated the details of my other card. The payment was made, I even received the receipt in my email, but in the app it's still showing...
After verification, I choose Student Plan but says I am not eligible. I currently have the Family Plan and am the manager so that may have something to do with it.
j'ai essayer de profiter de l'offre etudiant mais je n'ai pas finaliser l'inscription et maintenant que je veux et peut la finalisé il me dit que je profite deja de l'offre.
I was previously subscribed to premium mini, I had been verified for the student discount and went on to change my plan to student premium. Successfully made the payment for Rs.66, which is visible in the account receipts, but my account is showing m...
Boa noite, meu plano de estudante pediu pra atualizar os dados, como faz a cada 6 meses, eu atualizei e a veio a mensagem que deu certo, mas cobraram o valor do plano individual
PlanPremiumCountryArgentina My Question or IssueHola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a $199 pero que lo iban a cobrar a partir de marzo y este mes seguiría a $119, pero me cobraron igualmente $199 ig...
i was putting in my address and it only comes up with state in the US and got me wondering is it only for USA student ( I am from Australia)
Hello, so I'm looking into the premium student plan and I'm curious because I have my school email in my Spotify but not in my Hulu and I'm wondering if I try to go and connect if that would be possible or if I would need to change my email in my Hul...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I was trying to activate my SHOWTIME with the student plan but when I went it said ano...
PlanCurretly using Family PremiumCountryTurkeyDeviceDesktop ComputerOperating SystemWindows 11 My Question or IssueI want to change to student plan and SheerID confirmed that I am a student but in plan selection page I get this error message "Unfortu...
Solicito puedan ayudarme a hacer el reembolso correspondiente ya que tenía el plan estudiante y me hicieron el cobro individual premium
Ayuda porfavor
premıum öğrenci istiyorum ama lise öğrencisi olduğu için alamıyorumadı üstünde öğrenci premıum değilmi neden sadece üniversite öğrencileri için
So last month I received an e-mail to renew my student plan and that's what I did (it also told me that this would be my last year). January'23 I paid 6,99€ (individual premium). I would appreciate an explanation
Estou tentando realizar a compra desse plano para pagar no boleto, existe a opção, eu até clico, mas no final me pedem dados bancários para pagamento por débito automático. O pior é que eu não quero por débito automático, não acho legal ceder meus da...
PlanPremium Student CountryAustria My Question or IssueI want to switch my plan from Spotify Family to Spotify Premium Student. I have already verified as a student and the verification process seems to be sucessful. I tried to use the link from Shee...
when i add songs to queue they play from 2010/12 (any) year but only up to 2019. After 19 do you need to add all the songs to the queue again? how to fix it?
I am and have been being charged $5.66 for Spotify Student Premium and $2.66 for Hulu on my credit card. This has been going on for almost a year. How can I get this resolved?