Student Plan Link doesn't work in the verification email

[_redemption_]

I can't achieve to activate the Premium Student Plan, even after having been verified by SheerID.

I receive the verification confirmation mail by SheerID, but when I clicked on the button, its leads me first on the registration page, which is working, then on a 404 Page "This page no longer exists."

I tried :

• With a different internet connection
• With a different device
• With a different browser
• With the incognito mode

I checked the followings :

• My account is registered in France
• My registered credit card is up to date
• My informations are correct

I already told my pronlem here :
https://community.spotify.com/t5/Ongoing-Issues/Users-unable-to-apply-Student-Discount-from-the-Shee...
and more specifically here :
https://community.spotify.com/t5/Ongoing-Issues/Users-unable-to-apply-Student-Discount-from-the-Shee...

Spotify Moderators said the issue had been fixed, however it is not, as I still have the same error, and absolutely nothing changed. 😞
Any help would be very welcome !

[Joan · Accepted solution]

Hi there @_redemption_,

Thanks for the reply. We've edited your reply to include the full information so that this thread can be clearer and more useful to other users who come across it.

If you haven't already, could you please reach out to SheerID and ask them to resend you the confirmation email and then try using that link. Perhaps the old one was corrupt or there was some issue with the SheerID services that were causing this.

Let us know how it goes.

[_redemption_]

Thanks a lot !

I already did it just after the other thread's conclusion but it didn't worked.

Now it is working !

Can I ask a refund, as I had to take a Premium Plan 6 days ago and pay 10.99 instead of 5.99 ?

[Joan]

Hi @_redemption_,

Thanks for the reply. Happy to hear that it's working!

Regarding the refund, those cannot be processed by us here in the Community. Any and all refund requests are handled via our support team, you can reach out to them at any time. Be advised that refunds can only be processed within 14 days of the date of purchase. Make sure to have all of your payment information on hand, as our team will need it to find the payments and verify you as the account owner.

Hope this helps.

[maddiegr]

Plan

Currently free, trying to get student premium

Country

United States

Device

Galaxy A32 5G

Operating System

Windows 10

My Question or Issue

I've gotten verified and followed the link in my email to finish setting up my student premium plan but it leads to an "Error 404" page. I've looked at multiple posts on here trying to find a solution but nothings worked. I've tried it both on my phone and laptop, on an incognito tab, and in multiple different browsers. I even made a new Spotify account to see if it would work on that one, but it didn't. I've also tried joining a family plan before but that wouldn't work either.