Verification for Student Account

Verification for Student Account


My student account is going to expire in the coming month. I tried to verify my student status but it fails. I could not type in the name of my university on the webpage. Every time when I fill in all the information and click "Next", it says I didn't type my university's name. I have already used different appliances to go onto the webpage, I still cannot type in my school name. Does anyone have the same problem? How can I fix it? Thanks in advance!

 Screenshot 2020-07-29 at 13.09.10.png


1 Reply


Hey there @Boris_Hoh


Thanks for reaching out - we’re here to help!

If you can't successfully add your university by using the drop-down list you might've encountered an issue that we're currently looking into. 


We can recommend you check this Ongoing Issue and add your vote to it by clicking on the +VOTE button. Make sure you follow the steps provided under Status Update as well. 


It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.


Hope this helps. Let us know if you have any more questions.  

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