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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22903 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22903 Views
  • 17 replies
  • 0 likes

Solved!!Superuser Contribution Wrong amount charged to card

I did the verification through Sheer and got a mail telling me that everything was okay. It's my third year so I shouldn't yet me excluded from Student discount, yet I was charged 9,99 instead of 4,99 this month. Last month I got charged 4,99 despite...

  • Newbie
  • I did the verification through Sheer and got a mail telling me that everything was okay. It's my third year so I shouldn't yet me excluded from Student discount, yet I was charged 9,99 instead of 4,9...
  • Ivan
  • Spotify Legend
  • 727 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 727 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can t get students plan because 404 and hearthbreaks

Plan Free (And I want student)Free (And I want student)CountrySlovakiaDeviceLenovo G70-80Operating SystemRight now Linux (Ubuntu 18.04), but I have dual boot so Windows 10 also My Question or IssueI wanted to buy student plan for premium (and I alrea...

  • Visitor
  • Plan Free (And I want student) Free (And I want student) Country Slovakia Device Lenovo G70-80 Operating System Right now Linux (Ubuntu 18.04), but I have dual boot so Windows 10 also &nbsp...
  • Ivan
  • Spotify Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 495 Views
  • 1 replies
  • 0 likes

My school is not on the list

Hello, I go to Didcot Sixth Form College and it's not on the list of Colleges accepted but it is on Unidays.When I type it, it deletes it from the box.Would be nice to have to it available

  • Regular
  • Hello, I go to Didcot Sixth Form College and it's not on the list of Colleges accepted but it is on Unidays. When I type it, it deletes it from the box. Would be nice to have to it available  
  • Maxim
  • Spotify Star
  • 1934 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1934 Views
  • 1 replies
  • 0 likes

I was charged wrongly

I have the student premium plan and have been paying $4.99 since my freshman year of college but this month I was charged $9.99 and I don’t know why. I was charged $4.99 last month and I am currently still unrolled in Uni. None of the below informati...

  • Visitor
  • I have the student premium plan and have been paying $4.99 since my freshman year of college but this month I was charged $9.99 and I don’t know why. I was charged $4.99 last month and I am currently...
  • Brunelicia
  • Community Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 489 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Sad student

PlanFreeCountryCzech republic/Slovakia My Question or IssueHi,I'm a Slovak student studying in Czech republic. I wanted to get the Spotify Student Premium, however even after being verified as a student I still can't get it. After trying to pay fot i...

  • Visitor
  • Plan Free Country Czech republic/Slovakia   My Question or Issue Hi, I'm a Slovak student studying in Czech republic. I wanted to get the Spotify Student Premium, however even after being...
  • Petya
  • Community Legend
  • 708 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 708 Views
  • 1 replies
  • 0 likes

Solved!! Bank account charged but Spotify premium not activated

PlanFree/PremiumCountryIndia DeviceXiaomi Mi A3 Operating SystemAndroid 10 My Question or IssueI wanted to take up a Spotify premium subscription but after entering my card details and the OTP, I got a message from my bank saying that it has been deb...

  • Visitor
  •   Plan Free/Premium Country India   Device Xiaomi Mi A3   Operating System Android 10   My Question or Issue I wanted to take up a Spotify premium subscription but af...
  • Emilia_8
  • Community Legend
  • 659 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 659 Views
  • 1 replies
  • 0 likes

Superuser Contribution Activated my Student Premium but still got charged €10

PlanPremiumCountryThe NetherlandsMy Question or IssueHello, On 13/08/2019, I got the notification that I needed to extend my student subscription. I obliged and got the verification that I am a student on 6/10/2019 after which I activated the €5 subs...

  • Visitor
  • Plan Premium Country The Netherlands My Question or Issue Hello,   On 13/08/2019, I got the notification that I needed to extend my student subscription. I obliged and got the verificatio...
  • Petya
  • Community Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 552 Views
  • 1 replies
  • 0 likes

[Subscription] Student verification link dead

The link to the student program is dead (at least it's dead to me):https://www.spotify.com/us/student/verification/When trying from the "get premium" link, there is no option to be marked as student.

  • Visitor
  • The link to the student program is dead (at least it's dead to me): https://www.spotify.com/us/student/verification/ When trying from the "get premium" link, there is no option to be marked as stud...
  • OviiiOne
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution You have already redeemed this offer

My Question or Issue Hello i'm having some troubles with my student spotify account. When i check my account it says normal premium but when i try to use spotfy premium it says "You have already redeemed this offer.". When i checked my credit card sp...

  • Newbie
  • My Question or Issue   Hello i'm having some troubles with my student spotify account. When i check my account it says normal premium but when i try to use spotfy premium it says "You have alr...
  • Petya
  • Community Legend
  • 4607 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 4607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount issues

Phone-Samsung Galaxy A70 My Question or IssueI was enrolled in a college when I got student discount in 2018 and I am now a student at university from late 2019 but I haven't been able to renew my discount and have been being charged £9.99 since earl...

  • Visitor
  • Phone-Samsung Galaxy A70   My Question or Issue I was enrolled in a college when I got student discount in 2018 and I am now a student at university from late 2019 but I haven't been able to ...
  • Petya
  • Community Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Academies and other Universities not in the student discount programme

PlanFree/PremiumCountryGreece My Question or IssueHello people , This is an issue many students are having in my country when it comes to Spotify student". You see i am currently studying in Merchant Marine Academy for Marine Captains close to Athens...

  • Visitor
  • Plan Free/Premium Country Greece       My Question or Issue Hello people ,    This is an issue many students are having in my country when it comes to Spotify s...
  • Katerina
  • Spotify Legend
  • 703 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 703 Views
  • 1 replies
  • 1 likes

Superuser Contribution Got 3 months free promotion and already charged

Hello, I found out today that there was a 3 month free in Spotify. I’ve never been premium but I decided to get it today. I also saw that I could the student’s plan which is way cheaper. I got verified in 5 min and I got my subscription. However, I g...

  • Visitor
  • Hello,  I found out today that there was a 3 month free in Spotify.  I’ve never been premium but I decided to get it today. I also saw that I could the student’s plan which is way cheaper...
  • Xenia
  • Moderator
  • 671 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 671 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payments with telkomsel

PlanPremiumCountryindonesia DeviceiPhone 6Operating SystemiOS 12.4.5 My Question or IssueI have made premium student payments via Telkomsel but my spotify every day requests for payment of my premium account can you help me to fix it?

  • Visitor
  • Plan Premium Country indonesia  Device iPhone 6 Operating System iOS 12.4.5   My Question or Issue I have made premium student payments via Telkomsel but my spotify every day requ...
  • Xenia
  • Moderator
  • 687 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 687 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu no longer connected

PlanStudent PremiumCountryUSADeviceDell Laptop/RokuOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo sophomore year I connected hulu to my student premium I am still currently using. Since then I have switched colleges bu...

  • Newbie
  •   Plan Student Premium Country USA Device Dell Laptop/Roku Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So sophomore year I connected hulu...
  • Katerina
  • Spotify Legend
  • 628 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 628 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Subscription Issue

PlanPremiumCountryIndiaDeviceSamsung Galaxy A70My Question or IssueI've verified my college ID for student discount subscription. Everything is okay. But, when redirected to payment page(HDFC Debit Card) it's showing only 2 rupees as payable. In actu...

  • Music Fan
  •   Plan Premium Country India Device Samsung Galaxy A70 My Question or Issue I've verified my college ID for student discount subscription. Everything is okay. But, when redirected to pay...
  • Katerina
  • Spotify Legend
  • 1118 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1118 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student discount removed even though I have documented my enrollment?

Plan Student Premium / (now Duo) Country Denmark Device (iPhone 6) Operating System (iOS 10) My Question or Issue Dear Spotify, I am a very satisfied customer who have been using your product for a long time. I have previously verified myself as a un...

  • Visitor
  • Plan Student Premium / (now Duo) Country Denmark Device (iPhone 6) Operating System (iOS 10)   My Question or Issue   Dear Spotify,   I am a very satisfied cu...
  • Petya
  • Community Legend
  • 877 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 877 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium dla studenda

Właśnie wykupiłam Premium dla studenta i pobrali mi z konta 9.99 zł a Premium dalej nie ma. Spróbowałam zalogować się ponownie i nic, a kasa pobrana. Co teraz?

  • Newbie
  • Właśnie wykupiłam Premium dla studenta i pobrali mi z konta 9.99 zł a Premium dalej nie ma. Spróbowałam zalogować się ponownie i nic, a kasa pobrana. Co teraz?
  • Ivan
  • Spotify Legend
  • 935 Views
  • 3 replies
  • 0 likes
  • 935 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Student

Germany. I had to pay twice 9.99 now, eventhough I am a student and verified myself two month ago on the 13.11.2019.Why is my dicsount gone, and I can't get another one? You have 4 years, I used 2 (this is my 3rd).

  • Regular
  • Germany.   I had to pay twice 9.99 now, eventhough I am a student and verified myself two month ago on the 13.11.2019. Why is my dicsount gone, and I can't get another one? You have 4 years, ...
  • Ivan
  • Spotify Legend
  • 3720 Views
  • 8 replies
  • 0 likes
  • Premium for Students
  • 3720 Views
  • 8 replies
  • 0 likes

Superuser Contribution Student discount doesnt work

PlanPremiumCountryLithuania DeviceXiomi Redmi note 8 proOperating SystemAndroid My Question or IssueHad a student premium for two years, but since 2020 for two months now im getting standart plan for 6,99. Now, when I try to change it to the student ...

  • Visitor
  •   Plan Premium Country Lithuania   Device Xiomi Redmi note 8 pro Operating System Android   My Question or Issue Had a student premium for two years, but since 2020 for two...
  • Petya
  • Community Legend
  • 872 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 872 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Just trying to say I'm a student, lol

Hi, I've been trying to get Spotify Premium for Students for some time, but I've never succeeded in it. I'm an High School student in Italy, I own a scholastic email address with ".edu.it" as domain and lots of documents to attest my studies. I can't...

  • Casual Listener
  • Hi, I've been trying to get Spotify Premium for Students for some time, but I've never succeeded in it. I'm an High School student in Italy, I own a scholastic email address with ".edu.it" as d...
  • Mario
  • Spotify Legend
  • 1062 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1062 Views
  • 3 replies
  • 0 likes