Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22903 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22903 Views
  • 17 replies
  • 0 likes

Solved!! Problemas ao mudar pra o plano Universitário

Assino o Spotify premium a alguns meses, e recentemente tentei mudar meu plano para o premium para estudantes, realizando para isso a verificação através do SheerID. Cadastrei meus dados, e em seguida recebi um e-mail do mesmo com a seguinte mensagem...

  • Casual Listener
  • Assino o Spotify premium a alguns meses, e recentemente tentei mudar meu plano para o premium para estudantes, realizando para isso a verificação através do SheerID. Cadastrei meus dados, e em seguid...
  • Bittencourt
  • Spotify Star
  • 4510 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 4510 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium student, Sheer ID verified (email sent) but Spotify says its not verified

Hello I am a college student and I want a Premium student upgrade. I was verified as a student by Sheer ID, they sent me an email, that I am ok and I just need to finish the subscription. But when clicked on the button "get student discount" in the e...

  • Visitor
  • Hello 🙂 I am a college student and I want a Premium student upgrade. I was verified as a student by Sheer ID, they sent me an email, that I am ok and I just need to finish the subscription. But whe...
  • mk_hruby
  • Newbie
  • 3118 Views
  • 4 replies
  • 0 likes
  • already verified
    Premium Student
    problem
    verification
    verification error
  • 3118 Views
  • 4 replies
  • 0 likes

Superuser Contribution Didn't receive google home mini

I have been using spotify for about 3 months now and I joined when the promotion was going on so that I will get a google home mini. But so far I still haven't received any email regarding that ? Am I not eligible for that

  • Visitor
  • I have been using spotify for about 3 months now and I joined when the promotion was going on so that I will get a google home mini. But so far I still haven't received any email regarding that ? Am ...
  • Ivan
  • Spotify Legend
  • 648 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 648 Views
  • 1 replies
  • 0 likes

Solved!! Método de pago en Spotify Premium para Universitarios

Hola, me gustaría saber si ¿hay algún otro método de pago que no sea a través de una tarjeta de crédito? Por ejemplo pago en tiendas Oxxo, debido a que no todos los universitarios contamos con una tarjeta de crédito.

  • Newbie
  • Hola, me gustaría saber si ¿hay algún otro método de pago que no sea a través de una tarjeta de crédito? Por ejemplo pago en tiendas Oxxo, debido a que no todos los universitarios contamos con una ta...
  • Luarts
  • Visitor
  • 4539 Views
  • 2 replies
  • 0 likes
  • 4539 Views
  • 2 replies
  • 0 likes

Superuser Contribution Community College account to 4 year college account

Plan: free, trying to switch to student premium I am currently a senior in high school but I also attend a local community college. I want to use that email (I am already verified) to get the student discount, but I don't want it it to run out when I...

  • Newbie
  • Plan: free, trying to switch to student premium   I am currently a senior in high school but I also attend a local community college. I want to use that email (I am already verified) to get th...
  • Mario
  • Spotify Legend
  • 2989 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 2989 Views
  • 1 replies
  • 0 likes

Calculation of the fee

Plan:Student/PremiumCountry:PolandDevice:Samsung Galaxy S7, PCOperating System:Android, Windows 10My Question:Hello, I expired, I filled in the missing information, then Spotify charged me the full fee instead of the student discount. How can I get a...

  • Visitor
  • Plan: Student/Premium Country: Poland Device: Samsung Galaxy S7, PC Operating System: Android, Windows 10 My Question: Hello, I expired, I filled in the missing information, then Spotify c...
  • Emilia_8
  • Community Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged with the wrong plan

PlanPremium StudentCountryThe NetherlandsDevice(HP ProBook 450 G5)Operating System(Windows 10) My Question or IssueSo there was a bit of a controversy going on. I was using my Student discount, which was valid until 12-08-2020. So, I wanted to change...

  • Visitor
  • Plan Premium Student Country The Netherlands Device (HP ProBook 450 G5) Operating System (Windows 10)   My Question or Issue So there was a bit of a controversy going on. I was using m...
  • Xenia
  • Moderator
  • 1105 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error on verification Student Profile

I get an error when trying to verify my Student status in Edinburgh Napier University. Keep getting the following error with random reference code every time. ErrorUnexpected System ErrorSorry for the inconvenience. Please contact your administrator ...

  • Newbie
  • I get an error when trying to verify my Student status in Edinburgh Napier University. Keep getting the following error with random reference code every time.   Error Unexpected System Erro...
  • Xenia
  • Moderator
  • 936 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 936 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I want to change my payment methode to credit card but it don't have option and only have paypal opt

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Narcissus24
  • Casual Listener
  • 3385 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 3385 Views
  • 6 replies
  • 0 likes

Superuser Contribution Conta de Universitário validada, cobrança sem o desconto

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar.PlanoPremium / UniversitarioPaís Dispositivo(Motorola G6 Plus)Sistema operacional(Android Pie) Minha pergunta ou problemaOlá,Peç...

  • Visitor
  • Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar. Plano Premium / Universitario País   Dispositivo (Motorola G6 Plu...
  • Ivan
  • Spotify Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Open University - Sheer ID goes to wrong page

I'm a student with the Open University in the UK and saw the discounted offer for premium that applies for students. I've gone through the stupid Sheer ID page at least 5 times to be sure but each time it takes me to the wrong page on the OU website....

  • Visitor
  • I'm a student with the Open University in the UK and saw the discounted offer for premium that applies for students. I've gone through the stupid Sheer ID page at least 5 times to be sure but each t...
  • Ivan
  • Spotify Legend
  • 4470 Views
  • 3 replies
  • 1 likes
  • Premium for Students
  • 4470 Views
  • 3 replies
  • 1 likes

Superuser Contribution wasn't aware student discount was expiring

The email came to me 6 months ago and so far I've been charged the non discount price for 6 months. I had no idea you had to renew the discount every year and I ignored the email from spotify because the address started as no-reply and I ignore most ...

  • Newbie
  • The email came to me 6 months ago and so far I've been charged the non discount price for 6 months. I had no idea you had to renew the discount every year and I ignored the email from spotify because...
  • Mario
  • Spotify Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paused then discount disappeared

Hello,My account was paused because my credit card expired. I provided a new card and then was immediately charged. The amount that was charged did not reflect my student discount. May you please fix this?PlanPremium/StudentCountryCanada

  • Casual Listener
  • Hello, My account was paused because my credit card expired. I provided a new card and then was immediately charged. The amount that was charged did not reflect my student discount. May you please f...
  • Petya
  • Community Legend
  • 769 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 769 Views
  • 4 replies
  • 0 likes

Superuser Contribution Charged Full amount for student account

PlanStudentCountryIndia So I was not of best health last month when i got the notice for Sheer ID renewal,I couldn't visit my college to get a bonafide certificate for renewal since my college ID doesn't mention the date of issue.In the meanwhile my ...

  • Casual Listener
  • Plan Student Country India   So I was not of best health last month when i got the notice for Sheer ID renewal, I couldn't visit my college to get a bonafide certificate for renewal since ...
  • Petya
  • Community Legend
  • 691 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 691 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Payment method Telkomsel for premium student

Hi, i’ve got my premium student but the payment method is only for paypal. Is there any possibility to do it with Telkomsel? PlanPremium studentCountryIndonesia Device(iPhone 7+)

  • Casual Listener
  • Hi, i’ve got my premium student but the payment method is only for paypal. Is there any possibility to do it with Telkomsel?    Plan Premium student Country Indonesia   Device ...
  • Xenia
  • Moderator
  • 950 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 950 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium for abroad student

I am student from Spain, currently studing in Poland. I apply for the Premium for Student in Poland and I got accepted. However, I have got no polish credit card to use in the payment method so I created a Paypal polish account to pay my suscription....

  • Visitor
  • I am student from Spain, currently studing in Poland. I apply for the Premium for Student in Poland and I got accepted. However, I have got no polish credit card to use in the payment method so I cre...
  • Ivan
  • Spotify Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution student bundle with Hulu and showtime

hi! I have the student bundle. 4.99 a month plus tax. My hulu will not let me log in as i have not used it in awhile within the bundle. No email will work and hulu does not have me in their system? what do I do about this ]? PlanFree/PremiumCountry D...

  • Visitor
  • hi! I have the student  bundle. 4.99 a month plus tax. My hulu will not let me log in as i have not used it in awhile within the bundle. No email will work and hulu does not have me in their sys...
  • Xenia
  • Moderator
  • 686 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Students - Universitario

PlanPremiumCountryBrasil Tenho uma conta Premium há alguns anos já, estou tentando mudar para a conta de Universitária, já que agora voltei a estudar na UFSC, inclusive recebi um email cm a confirmação da SheerID dizendo que está tudo ok: "Sua verifi...

  • Visitor
  • Plan Premium Country Brasil   Tenho uma conta Premium há alguns anos já, estou tentando mudar para a conta de Universitária, já que agora voltei a estudar na UFSC, inclusive recebi um email...
  • Ivan
  • Spotify Legend
  • 958 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 958 Views
  • 1 replies
  • 0 likes

Superuser Contribution could not verify

So recently spotify just verified me a student, so i tried to proceed with the plan by entering my master card numbers. but when I click enter, it won't let me pay. I've tried everything, i checked my country and make sure it is the same, checked the...

  • Visitor
  • So recently spotify just verified me a student, so i tried to proceed with the plan by entering my master card numbers. but when I click enter, it won't let me pay. I've tried everything, i checked m...
  • Xenia
  • Moderator
  • 551 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 551 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wrong amount charged to card

I did the verification through Sheer and got a mail telling me that everything was okay. It's my third year so I shouldn't yet me excluded from Student discount, yet I was charged 9,99 instead of 4,99 this month. Last month I got charged 4,99 despite...

  • Newbie
  • I did the verification through Sheer and got a mail telling me that everything was okay. It's my third year so I shouldn't yet me excluded from Student discount, yet I was charged 9,99 instead of 4,9...
  • Ivan
  • Spotify Legend
  • 727 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 727 Views
  • 1 replies
  • 1 likes