Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Newbie
134334 Views
98 replies
137 likes
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
31511 Views
19 replies
1 likes
I decided to redeem this "Student discount" but when i verified once it was unsuccessful . After a few weeks i tried again and i have neither received an email nor SMS back on whether my verification was successful . I am definitely eligible as this...
I decided to redeem this "Student discount" but when i verified once it was unsuccessful . After a few weeks i tried again and i have neither received an email nor SMS back on whether ...
Spotify Legend
3145 Views
1 replies
0 likes
Hello, im trying to change my plan from premium to student, but anytime im entering the link theres a trouble (404). How can i change it? regards.
Hello, im trying to change my plan from premium to student, but anytime im entering the link theres a trouble (404). How can i change it? regards.
Moderator
2910 Views
9 replies
1 likes
PlanPremium StudentCountryGreeceDeviceDell LaptopOperating SystemWindows 10 My Question or IssueSo, I received an email that my student plan was alomst over and had to renew. I did, on 24/03/2020, but gor charged a full premium ammount today. Had to ...
Plan Premium Student Country Greece Device Dell Laptop Operating System Windows 10 My Question or Issue So, I received an email that my student plan was alomst over and had to renew....
Moderator
1106 Views
3 replies
0 likes
Plan:Spotify Premium StudentCountry: IndiaDevice:MI Poco F1Operating System:MIUI 11 based on Android 10 The money has been deducted from the gPay application but I haven't received premium access.
Plan: Spotify Premium Student Country: India Device: MI Poco F1 Operating System: MIUI 11 based on Android 10 The money has been deducted from the gPay application but I haven't rece...
Moderator
1517 Views
9 replies
0 likes
PlanPremium StudentCountrySpainDevicemsi laptopOperating SystemWindows 10 My Question or IssueEste mes de abril me han cobrado dos veces el importe de 4,99€. Tengo especificado que realizo el pago con PayPal, y se me cobró ahí, pero al no haber diner...
Plan Premium Student Country Spain Device msi laptop Operating System Windows 10 My Question or Issue Este mes de abril me han cobrado dos veces el importe de 4,99€. Tengo especifica...
Casual Listener
703 Views
2 replies
0 likes
Hello, i'm new to spotify and i signed up for the student premium. I completed the entire form and SheerID sent me the confirmation email, however a message appears on the account page that has not been confirmed.
Hello, i'm new to spotify and i signed up for the student premium. I completed the entire form and SheerID sent me the confirmation email, however a message appears on the account page that has not b...
Moderator
991 Views
3 replies
0 likes
CountryMéxico Al renovar el descuento de estudiante, es el tercer año que la renuevo, SheerID me envía un correo diciendo que mi verificación fue exitosa, no me pidió añadir algún documento, al regresar a la página de mi cuenta me sale este mensaje: ...
Country México Al renovar el descuento de estudiante, es el tercer año que la renuevo, SheerID me envía un correo diciendo que mi verificación fue exitosa, no me pidió añadir algún ...
Casual Listener
1105 Views
2 replies
0 likes
I've been using my student discount for almost a year now, but my account was recently hacked so I changed my password and everything, but now when I try to use my student discount it says that it is being used with another account, I don't know what...
I've been using my student discount for almost a year now, but my account was recently hacked so I changed my password and everything, but now when I try to use my student discount it says that it is...
Moderator
604 Views
1 replies
0 likes
Hello there. I am a high school student but I cannot benefit from the premium STUDENT discount. I ask you, why are high school students, who, like us, have to pay 18₺ per month, while they are UNIVERSITY students who have made money from the state, w...
Hello there. I am a high school student but I cannot benefit from the premium STUDENT discount. I ask you, why are high school students, who, like us, have to pay 18₺ per month, while they are U...
Casual Listener
16582 Views
4 replies
19 likes
Hello, I'm trying to renew my student account. I believe this will be the third and final time I can renew as I've been on a student account since May 2017. I've been successfully verified by SheerID and had the email from SheerID saying 'You're veri...
Hello, I'm trying to renew my student account. I believe this will be the third and final time I can renew as I've been on a student account since May 2017. I've been successfully ...
Casual Listener
37169 Views
10 replies
0 likes
PlanPremium for StudentsCountryItalyDeviceSamsung Galaxy S7Operating SystemWindows 10 My Question or IssueHello,I'm subscribed to the Premium for Students plan since October 2019 .I had the free trial period available from the end of October to the b...
Plan Premium for Students Country Italy Device Samsung Galaxy S7 Operating System Windows 10 My Question or Issue Hello, I'm subscribed to the Premium for Students plan since O...
Moderator
609 Views
1 replies
0 likes
PlanPremiumCountry - IndiaDeviceOnePlus 6Operating SystemAndroidMy Question or IssueI'm trying to purchase the student plan. But it says my card doesn't allow recurring payments. That's not true because I've been using the same card for other subscri...
Plan Premium Country - India Device OnePlus 6 Operating System Android My Question or Issue I'm trying to purchase the student plan. But it says my card doesn't allow recurring payments. That...
Moderator
570 Views
1 replies
0 likes
I'm a US student attending a M.A. program in Canada. I found that I can't get Spotify Premium for Students because only U.S. schools qualify. It seems like Canadian colleges and universities at least should also qualify, if not any legitimate undergr...
I'm a US student attending a M.A. program in Canada. I found that I can't get Spotify Premium for Students because only U.S. schools qualify. It seems like Canadian colleges and universities at l...
Casual Listener
2400 Views
2 replies
0 likes
Plan: Premium, StudentCountry: CanadaDevice: Multiple (Android and PC) My Question or Issue:I got charged for the regular rate even though I have a premium student. It said my student premium ends on Apr 23, 2020. It is today and I did not receive a ...
Plan: Premium, Student Country: Canada Device: Multiple (Android and PC) My Question or Issue: I got charged for the regular rate even though I have a premium student. It said my student ...
Moderator
587 Views
1 replies
0 likes
Fiz a conta Spotify Universitários há um ano. Mês passado recebi o email informando que estava expirando o prazo e eu deveria renovar, então fiz a renovação enviando um documento comprovando a matrícula na instituição, mas não obtive retorno positivo...
Fiz a conta Spotify Universitários há um ano. Mês passado recebi o email informando que estava expirando o prazo e eu deveria renovar, então fiz a renovação enviando um documento comprovando a matríc...
Casual Listener
1756 Views
4 replies
0 likes
PlanStudent PremiumCountrySG My Question or IssueI have sign up for the student premium plan for $4.99/mth but when i check my bank account, i have been charged $5.13/mth the entire year. and when my student plan is over, the price should be $9.99 bu...
Plan Student Premium Country SG My Question or Issue I have sign up for the student premium plan for $4.99/mth but when i check my bank account, i have been charged $5.13/mth the...
Spotify Legend
532 Views
1 replies
0 likes
Hello, can anybody help me?I want to delete my family abo and change to the student abo without loosing my music. I am already verified as a student but somehow it is not working. Does anybody have experience with this? Thank you
Hello, can anybody help me? I want to delete my family abo and change to the student abo without loosing my music. I am already verified as a student but somehow it is not working. Does anybody ...
Spotify Legend
565 Views
1 replies
0 likes
Boa tarde, me chamo Hermes Santana. Assinei o Spotify há 3 meses, enviei os dados necessários e validei minha assinatura como Universitário, recebendo os 3 meses de teste grátis. Regularmente ao longo desses dias fui recebendo inúmeras ofertas cansat...
Boa tarde, me chamo Hermes Santana. Assinei o Spotify há 3 meses, enviei os dados necessários e validei minha assinatura como Universitário, recebendo os 3 meses de teste grátis. Regularment...
Moderator
467 Views
1 replies
0 likes
Last month I sent in the pdf for the student discount as spotify cancelled mine. 1 month later, I still got charged the full price, no contact from spotify about what happened. Can someone from the team help me? And yes, I do expect a refund on being...
Last month I sent in the pdf for the student discount as spotify cancelled mine. 1 month later, I still got charged the full price, no contact from spotify about what happened. Can someone from the t...
Moderator
960 Views
3 replies
0 likes
En 2018 me uni Spotify para Universitarios, venció mi período en 2019 y volví a solicitarlo, se aplicó la verificación y el descuento con éxito, hace unos días me aparece que no se pudo hacer el cobro a mi tarjeta siendo que tenia mas de $ 49, cancel...
En 2018 me uni Spotify para Universitarios, venció mi período en 2019 y volví a solicitarlo, se aplicó la verificación y el descuento con éxito, hace unos días me aparece que no se pudo hace...
Moderator
3311 Views
3 replies
0 likes
