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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • madison21
  • Visitor
  • 46328 Views
  • 58 replies
  • 5 likes
  • Premium for Students
  • 46328 Views
  • 58 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Joan
  • Moderator
  • 20921 Views
  • 14 replies
  • 0 likes
  • Premium for Students
  • 20921 Views
  • 14 replies
  • 0 likes

Discounts for Students

PlanPremium/ StudentCountry : GermanyDevice(iPhone XS)Operating System(iOS 13.1.3) My Question or Issue: I've had a student account for a very long time and always submitted the certificate on time! When I saw my account statement a few days ago, I w...

  • Visitor
  • Plan Premium/ Student Country : Germany Device (iPhone XS) Operating System (iOS 13.1.3)   My Question or Issue:   I've had a student account for a very long time and always submi...
  • osornios
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 514 Views
  • 1 replies
  • 0 likes

It won't let me renew for student

Premium for studentUnited States of America Device:iPhone 8, Macbook Pro My Question or Issue:So I try to sign up for it because I had deleted the renewal email accidentally and every time I go to try to change my plan to student again, it gives me a...

  • Visitor
  • Premium for student United States of America   Device: iPhone 8, Macbook Pro    My Question or Issue: So I try to sign up for it because I had deleted the renewal email acc...
  • Emilia_8
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con la verifica studente

PlanPremium for studentsCountryItalyMy Question or IssueDopo aver seguito le istruzioni del sito, vengo reindirizzata su una pagina di SheerID dove dopo aver compilato il form, mi rimanda alla pagina di login della mia università (UniParthenope). Acc...

  • Visitor
  • Plan Premium for students Country Italy My Question or Issue Dopo aver seguito le istruzioni del sito, vengo reindirizzata su una pagina di SheerID dove dopo aver compilato il form, mi rimanda a...
  • Peter
  • Spotify Legend
  • 1053 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1053 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with student sub

I tried to log into Hulu today and found my subscription is gone. Apparently I missed the email that said my subscription was expiring and I need to renew it. I went to try and do that, but I keep getting stuck at the screen I will attach. There is n...

  • Casual Listener
  • I tried to log into Hulu today and found my subscription is gone. Apparently I missed the email that said my subscription was expiring and I need to renew it. I went to try and do that, but I keep ge...
  • Katerina
  • Spotify Legend
  • 1372 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 1372 Views
  • 4 replies
  • 0 likes

About My Student Payment Problem

PlanPremiumCountryTurkey My Question or IssueI am in student premium plan for a year. Last month, I have received a warning about the price change for student payment. It was saying that the new price would be updated in January 2020, and I confirmed...

  • Newbie
  •   Plan Premium Country Turkey     My Question or Issue I am in student premium plan for a year. Last month, I have received a warning about the price change for student payment...
  • osornios
  • Spotify Star
  • 797 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 797 Views
  • 1 replies
  • 0 likes

Help with my student account

Hi ! i'm using spotify students since a year and today my payment failed. But the thing is when I try to pay, it says that's a regular premium account and I can't have a student premium back because I need to confirm that I'm a student but I already ...

  • Casual Listener
  • Hi ! i'm using spotify students since a year and today my payment failed. But the thing is when I try to pay, it says that's a regular premium account and I can't have a student premium back b...
  • osornios
  • Spotify Star
  • 849 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 849 Views
  • 1 replies
  • 0 likes

Student Premium discount was changed to regular Premium without previous notification

PlanPremiumCountryBrazil DeviceRedmi note 8Operating SystemAndroid 10 My Question or IssueMy student Premium account for changed to a regular Premium subscription without Spotify ever notifying me and I was charged the full price. Please note that I ...

  • Visitor
  •   Plan Premium Country Brazil   Device Redmi note 8 Operating System Android 10   My Question or Issue My student Premium account for changed to a regular Premium subscrip...
  • Emilia_8
  • Community Legend
  • 1081 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1081 Views
  • 1 replies
  • 0 likes

Renewing Question

I was a College Credit Plus student for two years through my high school. I used the email I had from the community college I attended with CCP for two years of student premium. This year I am no longer a high school student and am at my 4 year unive...

  • Newbie
  • I was a College Credit Plus student for two years through my high school. I used the email I had from the community college I attended with CCP for two years of student premium. This year I am no lon...
  • Bethany_Dawn
  • Community Legend
  • 779 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 779 Views
  • 1 replies
  • 0 likes

Scuola non trovata

Ciao a tutti, sto provando ad usufruire dello sconto studenti ma nel momento in cui mi viene richiesto il nome della scuola frequentata non mi trova l’istituto che frequento. Premetto che sono uno studente presso un istituto tecnico superiore (corso ...

  • Casual Listener
  • Ciao a tutti, sto provando ad usufruire dello sconto studenti ma nel momento in cui mi viene richiesto il nome della scuola frequentata non mi trova l’istituto che frequento. Premetto che sono uno st...
  • 739 Views
  • 0 replies
  • 0 likes
  • Premium for Students
  • 739 Views
  • 0 replies
  • 0 likes

Unable to subscribe to Spotify student plan

I was trying to subscribe to Spotify Student plan and I entered my details then it keeps saying that the offer has already been redeemed and I know for a fact that it has not. I am currently just using the free version of Spotify and I wanted to upgr...

  • Visitor
  • I was trying to subscribe to Spotify Student plan and I entered my details then it keeps saying that the offer has already been redeemed and I know for a fact that it has not. I am currently just usi...
  • OneByBoo
  • Roadie
  • 817 Views
  • 1 replies
  • 2 likes
  • Premium for Students
  • 817 Views
  • 1 replies
  • 2 likes

still charged as full price when I have registered the student premium plan

I went to the student discount reg page again and it said I have already redeemed my plan.But I still get charged full price. Any help?email has been confirmed, ID photo has been sent and they say I should be charged in student premium price.but nope...

  • Visitor
  • I went to the student discount reg page again and it said I have already redeemed my plan. But I still get charged full price. Any help? email has been confirmed, ID photo has been sent and they sa...
  • OneByBoo
  • Roadie
  • 685 Views
  • 1 replies
  • 3 likes
  • Premium for Students
  • 685 Views
  • 1 replies
  • 3 likes

abonnement

Bonjours, J'aimerais m'abonner à Spotify Premium étudiants. Mon statut d'étudiant a été validé. Le problème c'est qu'il n'y a aucune possibilité de s'y abonner sans passer par les 3 mois gratuits, ou en tout cas je ne vois pas une telle possibilité. ...

  • Casual Listener
  • Bonjours,    J'aimerais m'abonner à Spotify Premium étudiants. Mon statut d'étudiant a été validé. Le problème c'est qu'il n'y a aucune possibilité de s'y abonner sans passer par les 3 mo...
  • Angie_G
  • Casual Listener
  • 1407 Views
  • 3 replies
  • 2 likes
  • Premium for Students
  • 1407 Views
  • 3 replies
  • 2 likes

mobile payment

PlanPremiumCountryTurkeyDevice(iPhone 7)Operating System(iOS 10, Windows 10) My Question or IssueI can pay by mobile payment when I get a premium membership, but why can't I pay by mobile when I switch to student membership?

  • Regular
  • Plan Premium Country Turkey Device (iPhone 7) Operating System (iOS 10, Windows 10)   My Question or Issue I can pay by mobile payment when I get a premium membership, but why can't I ...
  • OneByBoo
  • Roadie
  • 640 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 640 Views
  • 1 replies
  • 0 likes

Premium for students in Romania

PlanFreeCountryRomaniaDeviceSamsung Galaxy 8, DesktopOperating SystemAndroid, Windows 10 My Question or IssueWhen Spotify will release Premium for Students in Romania, Youtube is already using students discounts.

  • Visitor
  • Plan Free Country Romania Device Samsung Galaxy 8, Desktop Operating System Android, Windows 10   My Question or Issue When Spotify will release Premium for Students in Romania, Y...
  • OneByBoo
  • Roadie
  • 854 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 854 Views
  • 1 replies
  • 0 likes

Charged full as a student

I got charged full price last month even though I'm still in college. I had to subscribe again as a student so I was charged $15 in total. I was wondering if I could get my $10 reimbursed. I really love using Spotify and all its benefits. It would su...

  • Newbie
  • I got charged full price last month even though I'm still in college. I had to subscribe again as a student so I was charged $15 in total. I was wondering if I could get my $10 reimbursed. I really l...
  • Emilia_8
  • Community Legend
  • 904 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 904 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Switched from student plan to regular plan, still unable to register for free Google Home

Same thing happening to me! My student expires in 2 months anyway so I'd rather have the Google Home Mini but I can't figure out how to upgrade to normal Premium NOW to get the Google Home Mini since I'll be paying normal Premium price soon anyway. L...

  • Newbie
  • Same thing happening to me! My student expires in 2 months anyway so I'd rather have the Google Home Mini but I can't figure out how to upgrade to normal Premium NOW to get the Google Home Mini since...
  • Katerina
  • Spotify Legend
  • 1619 Views
  • 3 replies
  • 0 likes
  • 1619 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Discount

Why changed the price ? I have already confirmation for i am student. I tried to change my payment information and i saw 6.99TL increased to 8.99TL. I think this should not be. Discount for student is valid until 1.04.2020

  • Casual Listener
  • Why changed the price ? I have already confirmation for i am student. I tried to change my payment information and i saw 6.99TL increased to 8.99TL. I think this should not be. Discount for student i...
  • Petya
  • Community Legend
  • 1097 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 1097 Views
  • 1 replies
  • 1 likes

Spotify for students

I have been trying to get my student status verified by using the school wifi and my own 4G. Everytime it says that er where some kind of error. I've read al the help pages about it, but it still doesn't helped me at all. I live in the netherlands an...

  • Casual Listener
  • I have been trying to get my student status verified by using the school wifi and my own 4G. Everytime it says that er where some kind of error. I've read al the help pages about it, but it still doe...
  • Emilia_8
  • Community Legend
  • 3131 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 3131 Views
  • 7 replies
  • 0 likes

Spotify premium signature changed to free with no warning

PlanPremiumCountryBrazilS.OWindows 10 and AndroidMy Question or IssueSo today I opened my spotify to see what problem I will have for the rest of the day (lately spotify only gets worse!), And now it looks like my account has become free.Why? Well, I...

  • Casual Listener
  • Plan Premium Country Brazil S.O Windows 10 and Android My Question or Issue So today I opened my spotify to see what problem I will have for the rest of the day (lately spotify only gets worse...
  • faccinho
  • Casual Listener
  • 643 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 643 Views
  • 1 replies
  • 0 likes