Disappointing experience with Spotify Support.

[prabsing]

I redeemed a 4-month Spotify Premium offer through the H&M Membership programme. The promotion activated successfully, but after only a few weeks it stopped working—well before the promised four months.

When I contacted support, my concern wasn't properly investigated. Instead, I was repeatedly told that I had previously used a free trial and was encouraged to purchase a Premium subscription, even though my issue was that an already redeemed partner promotion had ended prematurely.

To make matters worse, two separate support chats were ended by representatives without confirming whether my issue had been resolved or whether I had any further questions. That's not the level of customer service I'd expect from a company like Spotify.

I'm sharing this to see whether anyone else has experienced a similar issue with partner promotions (such as H&M Membership offers) ending unexpectedly. If so, I'd be interested to know how your case was resolved.

I hope Spotify reviews both its handling of promotional offers and the quality of its customer support, because customers deserve clear explanations and proper resolution when something goes wrong.