2 User Names

[brookescanlon]

Plan

Free/Premium - BOTH

Country - USA

Device

(Phone XS

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue - I have two user names - scanlonbrooke6 (my free account) and brookescanlon (my premium account). I use brookescanlon, however, when I try to reset my password, it doesn't work. It's being sent to an unknown or nonexistent email address. How can I get my access back - my payment is up to date and it is frustrating there is no one to call. Please, can someone help? Correct email address is *snip*, which should be associated with my brookescanlon user name.

[Billy-J]

Hey @brookescanlon, thanks for reaching out!

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!