Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


60 days trial problem

60 days trial problem

I subscribed for the 60 days free trial today and was immediately able to download my playlists, have unlimited skips and it all works offline as well.

In my subscription it still says though I'm on free and offers me to upgrade to a 30 days free trial. 

Any ideas why this is happening and how am I able to unsubscribe now if it doesn't even show that I m on premium?

1 Reply

Hi @user-removed! Welcome to the Spotify Community!


We'd recommend making sure you're logged into the right account. Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.


If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading? If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one by accident. Please follow this guide in our FAQ to find out if you have a second account.


Let us know if you have any questions. Take care 🙂

Suggested posts