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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67394 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132637 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68209 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251149 Views
154 replies
13 likes
Ive just signed up with family. Ive been emailed 2 codes for son and daughter. How do they put the codes in on their mobile phones
Ive just signed up with family. Ive been emailed 2 codes for son and daughter. How do they put the codes in on their mobile phones
Casual Listener
343 Views
2 replies
0 likes
I was previously on the Student Premium subscription. Since Spotify stopped accepting NUS, I was automatically moved on to the Premium + Headspace subscription, which I was not notified about. I have woken up to a £15 charge for a service that I neve...
I was previously on the Student Premium subscription. Since Spotify stopped accepting NUS, I was automatically moved on to the Premium + Headspace subscription, which I was not notified about. I have...
Spotify Star
280 Views
1 replies
0 likes
Hello Everyone, I've had the premium subscription for more than a year and discovered that it was suddenly cancelled without my knowledge. I've tried logging in and out a few times but nothing changed. I also have recently cancelled a SIM card and re...
Hello Everyone, I've had the premium subscription for more than a year and discovered that it was suddenly cancelled without my knowledge. I've tried logging in and out a few times but...
Community Legend
238 Views
1 replies
0 likes
I am having problems with my family account. This month I've had problems with the payment because my card wasn't working. After resolving the issue I changed my payment method and paid for family. Today though I found out my subscription wasn't for ...
I am having problems with my family account. This month I've had problems with the payment because my card wasn't working. After resolving the issue I changed my payment method and paid for family. T...
Community Legend
383 Views
1 replies
0 likes
After 7 months, my student discount has disappeared and the standard payment has been collected... Why it happend?
After 7 months, my student discount has disappeared and the standard payment has been collected... Why it happend? <removed screenshot>
Community Legend
301 Views
1 replies
0 likes
Hello All,I have an issue changing my country in Spotify from GB to France. To change the country in your profile, you need to update your billing data. But when i try to do that I have the following message: Your Spotify account must be registered i...
Hello All, I have an issue changing my country in Spotify from GB to France. To change the country in your profile, you need to update your billing data. But when i try to do that I have the fo...
Newbie
569 Views
3 replies
0 likes
Hi. I wanted to buy student discount premium but i'm at high school and you need to be on university, so i closed a window. Then i check my bank account and spotify took my money without giving me premium. Any solve?
Hi. I wanted to buy student discount premium but i'm at high school and you need to be on university, so i closed a window. Then i check my bank account and spotify took my money without giving me pr...
Spotify Star
244 Views
1 replies
0 likes
How do I pay for premium in the app so I can use my fingerprint I can’t find my card
How do I pay for premium in the app so I can use my fingerprint I can’t find my card
Spotify Star
261 Views
1 replies
0 likes
Hi everyone,I just purchased the 9.99€ per month spotify premium, but but actually I still don't have the premium features: I can't choose which song reproduce, I need to wait for the advertisement ecc.Do you know how long does it take to get the pre...
Hi everyone, I just purchased the 9.99€ per month spotify premium, but but actually I still don't have the premium features: I can't choose which song reproduce, I need to wait for the advertisement...
Regular
268 Views
1 replies
0 likes
Hi Spotify, I was wondering if there it's possible and/or is there any discount incentive to paying annually instead of monthly? So pay all at once for a year. Thanks in advance for your reply. Johnny
Hi Spotify, I was wondering if there it's possible and/or is there any discount incentive to paying annually instead of monthly? So pay all at once for a year. Thanks in advance for...
Regular
437 Views
1 replies
1 likes
I can not pay premium with any card, can anybody help me please?
I can not pay premium with any card, can anybody help me please?
Regular
257 Views
1 replies
0 likes
Hi, yesterday I signed up for the student discount and my credit card had been charged before even completing the whole process. I didn't receive my premium subscription, because it needs to be verified that I am really a student. I uploaded the requ...
Hi, yesterday I signed up for the student discount and my credit card had been charged before even completing the whole process. I didn't receive my premium subscription, because it needs to...
Newbie
815 Views
2 replies
0 likes
I signed up for the family premium plan, and had the whole family join. Two of the members that joined had personal premium account. So, are their previous premium accounts unsubscribed or will they still be charged
I signed up for the family premium plan, and had the whole family join. Two of the members that joined had personal premium account. So, are their previous premium accounts unsubscribed or will they ...
Community Legend
231 Views
1 replies
0 likes
How often will I be charged for premium, every month ? Or every 30 or so days? Why if I start using premium in the middle of the month how will I be charged ?
How often will I be charged for premium, every month ? Or every 30 or so days? Why if I start using premium in the middle of the month how will I be charged ?
Community Legend
299 Views
1 replies
0 likes
Hi, I pay for spotify family membership for my family. We are at the same address, and up until a few weeks ago he was able to play songs on his phone. He ahd to reset his phone and lost some of his playlists and now can't play any music. He has no o...
Hi, I pay for spotify family membership for my family. We are at the same address, and up until a few weeks ago he was able to play songs on his phone. He ahd to reset his phone and lost som...
Community Legend
262 Views
1 replies
0 likes
Ive had spotify for 5 years with thousands of songs--and I finally subscribed today under the same user name and password--but all my music is gone!!!! Is there a way to retrieve them?
Ive had spotify for 5 years with thousands of songs--and I finally subscribed today under the same user name and password--but all my music is gone!!!! Is there a way to retrieve them? 😞
Not applicable
410 Views
2 replies
0 likes
Hello,my family is considering to change from itunes to spotify. Right now I am the only one using Spotify in my family. The problem is we are not living in the same house and therefore do not have the same adress. The rules of the membership subscri...
Hello, my family is considering to change from itunes to spotify. Right now I am the only one using Spotify in my family. The problem is we are not living in the same house and therefore do not have...
Spotify Star
651 Views
3 replies
0 likes
Hi, like two days ago a familiar bougth the premium plan and i recived the mail and complete but when i enter to the account is like i didn't do anything, try like 3 times and nothing, please help
Hi, like two days ago a familiar bougth the premium plan and i recived the mail and complete but when i enter to the account is like i didn't do anything, try like 3 times and nothing, please help
Community Legend
284 Views
1 replies
0 likes
I recently paid for an anual subscription for premium. Now I would like to upgrade to family. How can i achieve this without paying double? Can I cancell my year subscrition and switch back to monthly payments in order to upgrade to family?
I recently paid for an anual subscription for premium. Now I would like to upgrade to family. How can i achieve this without paying double? Can I cancell my year subscrition and switch back to monthl...
Community Legend
386 Views
1 replies
0 likes
Hi,I signed up to Vodafone in January and received the free connection to Spotify Premium. Despite this, I am still being charged every month by Spotify.I never provided Vodafone with the details of the account being charged.I only have one Spotify a...
Hi, I signed up to Vodafone in January and received the free connection to Spotify Premium. Despite this, I am still being charged every month by Spotify. I never provided Vodafone with the details...
Not applicable
1342 Views
4 replies
0 likes
