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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152737 Views

69 replies

10 likes

Premium for Family
  • 152737 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98744 Views

89 replies

4 likes

  • 98744 Views
  • 89 replies
  • 4 likes

Superuser Contribution I cant get premium, even though I try

Hey guys, I can't get premium even though i try to book it. It always goes to my paypal and I agree to the terms and click okay to pay monthly. afterwards it returns to the advertisement of spotify premium and i still have spotify free. what can I do...

Newbie

Hey guys, I can't get premium even though i try to book it. It always goes to my paypal and I agree to the terms and click okay to pay monthly. afterwards it returns to the advertisement of spotify p...

Melody

Spotify

556 Views

2 replies

0 likes

  • 556 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Subscription

After two years of sharing a Spotify account with my family, I have recently discovered that a family subscription exists. So, I researched ways to change from a premium subscription to a family one and every way I tried it said that I wasn't allowed...

Newbie

After two years of sharing a Spotify account with my family, I have recently discovered that a family subscription exists. So, I researched ways to change from a premium subscription to a family one ...

Melody

Spotify

731 Views

1 replies

0 likes

problems
Subscription
  • 731 Views
  • 1 replies
  • 0 likes

Solved!! I got a new phone and suddenly my premium account is gone

Hi! I got a new phone yesterday and today when i downloaded the Spotify app, i first had trouble with my password (had to change it for some reason), then i noticed that my Spotify premium account is gone. I now have an Spotify free account. All my p...

Newbie

Hi!   I got a new phone yesterday and today when i downloaded the Spotify app, i first had trouble with my password (had to change it for some reason), then i noticed that my Spotify premium a...

k_karol

Casual Listener

863 Views

1 replies

0 likes

  • 863 Views
  • 1 replies
  • 0 likes

No me deja pagar la suscripcion Premium

Buenas tardes, estoy intentando pagar la suscripcion premium desde hace varios dias con diferentes tarjetas y no me deja. Me sale el siguiente mensaje:"Ha ocurrido un error en el pago. Intentalo de nuevo o usa una forma de pago distinta. " Siguiendo ...

Casual Listener

Buenas tardes,  estoy intentando pagar la suscripcion premium desde hace varios dias con diferentes tarjetas y no me deja. Me sale el siguiente mensaje: "Ha ocurrido un error en el pago. I...

Mcer

Casual Listener

5673 Views

3 replies

8 likes

  • 5673 Views
  • 3 replies
  • 8 likes

Solved!! Was charged thrice

Hello! I was trying to get myself on the Student discount premium subscription, but I couldn't since I'm not a uni student, but I was still charged thrice 3,49€. Could I please get that money back since I don't have access to a premium account and I ...

Casual Listener

Hello! I was trying to get myself on the Student discount premium subscription, but I couldn't since I'm not a uni student, but I was still charged thrice 3,49€. Could I please get that money back si...

JordanOakley

Roadie

2206 Views

4 replies

0 likes

  • 2206 Views
  • 4 replies
  • 0 likes

Solved!! Android TV free streaming quality

I found a posting stating that on Android TV clients Spotify streams at 320 kbps only (there's no ability to change the quality setting in the app) but it didn't state whether this is only for paid Premium or also for Free subscriptions. If different...

Regular

I found a posting stating that on Android TV clients Spotify streams at 320 kbps only (there's no ability to change the quality setting in the app) but it didn't state whether this is only for paid P...

Shaun_Yap

Gig Goer

4115 Views

1 replies

0 likes

  • 4115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change payment information

I recently received a new debit card, causing my premium payment to fail. I'm trying to change my payment details to the new card info but it is showing as 4 "processing" charges on my bank statement and shows the "Opps, something went wrong" error m...

Newbie

I recently received a new debit card, causing my premium payment to fail. I'm trying to change my payment details to the new card info but it is showing as 4 "processing" charges on my bank statement...

Alfredo

Roadie

1010 Views

3 replies

0 likes

  • 1010 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me cobraron la suscripcion pero aun me aparece cuenta gratuita

Me pago el pago de la suscripcion premium a mi tarjeta de credito, pero sigo siendo usuario Gratis. ¿Que debo hacer para que mi oferta pagada? Mi cuenta es: (Removed user's email address)

Visitor

Me pago el pago de la suscripcion premium a mi tarjeta de credito, pero sigo siendo usuario Gratis.   ¿Que debo hacer para que mi oferta pagada?   Mi cuenta es: (Removed user's...

Aimee_T

Roadie

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account issues

My dad sent me the email and I accepted the invite with no problem. When I entered my details and clicked accept, it said I was a family premium member. Then I log into my account and I don't have premium. I have tried resending the email several tim...

Newbie

My dad sent me the email and I accepted the invite with no problem. When I entered my details and clicked accept, it said I was a family premium member. Then I log into my account and I don't have pr...

Aimee_T

Roadie

801 Views

1 replies

0 likes

  • 801 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema de suscrpcion

Quiero contratar plan familiar desde Brasil. Soy argentino pero tengo autorizado el viaje en las tarjetas. No me deja contratarlo.

Newbie

Quiero contratar plan familiar desde Brasil. Soy argentino pero tengo autorizado el viaje en las tarjetas. No me deja contratarlo.

Aimee_T

Roadie

781 Views

1 replies

0 likes

  • 781 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I have just been informed by EE that I have been paying £10 per month for a Spotify subscription that I was completely unaware of. I have been informed that the only way I can cancel is to log into my account but I can’t do this as I have never set o...

Newbie

I have just been informed by EE that I have been paying £10 per month for a Spotify subscription that I was completely unaware of. I have been informed that the only way I can cancel is to log into m...

Aimee_T

Roadie

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution University Student Discount

I applied for it and sheer ID confirmed, when I clicked to mail link saying complete your shopping, I was taken back to purchase screeb and it asked for sheer ID confirmation again I tried 3 times and I was charged 3 times and still couldnt get premi...

Newbie

I applied for it and sheer ID confirmed, when I clicked to mail link saying complete your shopping, I was taken back to purchase screeb and it asked for sheer ID confirmation again I tried 3 times an...

Aimee_T

Roadie

763 Views

1 replies

0 likes

  • 763 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card change from abroad (it detects different country)

Hi. I live in Argentina and while traveling through Europe received an email saying that my premium monthly payment was refused, and suggesting to change my payment method. But when I tried to do it by switching to another visa card, it said that the...

Newbie

Hi. I live in Argentina and while traveling through Europe received an email saying that my premium monthly payment was refused, and suggesting to change my payment method. But when I tried to do it ...

Aimee_T

Roadie

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Diferent subscriptions pon lptop and Iphone apps

Hello, I'm login with same data, but on my desck top I have premium, but on my iphone have premium trial subscription? Please investigate it. My user name is: (Removed user's username) thank you.

Visitor

Hello, I'm login with same data, but on my desck top I have premium, but on my iphone have premium trial subscription?  Please investigate it. My user name is: (Removed user's username) &nbs...

Aimee_T

Roadie

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution 60 day free trial

I saw an add about a 60 day free trial- when i go to upgrade to the 60 days.. there is only a 30 day free trial. How do I get the 60 days?

Newbie

I saw an add about a 60 day free trial- when i go to upgrade to the 60 days.. there is only a 30 day free trial. How do I get the 60 days?

Aimee_T

Roadie

751 Views

1 replies

0 likes

  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution please help

Hi i have just recently subscribed to a premium account and have confirmation number and everythjng but i never got a email receipt and now when i log in it wants me to pay again to go premium? i contacted my banq the charges are there but no premium...

Newbie

Hi  i have just recently subscribed to a premium account and have confirmation number and everythjng but i never got a email receipt and now when i log in it wants me to pay again to go premium...

Melody

Spotify

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Solved!! Paid Premium, but my family can´t access because of ¨wrong address¨

We paid for the premium subscription, but when my daughter is joing, after receiving the invitation, she puts the address, and for some reason, the system tells her that my address and hers don´t match... and I don´t even see my own address, maybe I ...

Newbie

We paid for the premium subscription, but when my daughter is joing, after receiving the invitation, she puts the address, and for some reason, the system tells her that my address and hers don´t mat...

Maxim

Spotify Star

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

Changing to a family plan from a 12 month subscription

I had bought the 12 month subscription in January to save money, then I found out that I can split a family account with my 3 roommates and that would actually be much cheaper! I am curious if there is anyway to switch from the 12 month subscription ...

Newbie

I had bought the 12 month subscription in January to save money, then I found out that I can split a family account with my 3 roommates and that would actually be much cheaper! I am curious if there ...

imattolo

Community Legend

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't pay for my premium

I have been trying to pay for my premium subscription for the last months and I have been receiving several general error messages. I have tried multiple credit cards from different bank and also the Boleto Bancario (option here in Brazil), both don'...

Casual Listener

I have been trying to pay for my premium subscription for the last months and I have been receiving several general error messages.   I have tried multiple credit cards from different bank and...

Melody

Spotify

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Can't buy Premium

I have tried over the past three days to input a credit card but it continuously says payment failed. I have tried different cards (both are absolutely fine, one is an actual credit card and the other is a prepaid credit card. Which works as I have u...

Newbie

I have tried over the past three days to input a credit card but it continuously says payment failed. I have tried different cards (both are absolutely fine, one is an actual credit card and the othe...

IsaacChook

Newbie

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes