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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132215 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66813 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249105 Views
154 replies
13 likes
I can not pay premium with any card, can anybody help me please?
I can not pay premium with any card, can anybody help me please?
Regular
256 Views
1 replies
0 likes
Hi, yesterday I signed up for the student discount and my credit card had been charged before even completing the whole process. I didn't receive my premium subscription, because it needs to be verified that I am really a student. I uploaded the requ...
Hi, yesterday I signed up for the student discount and my credit card had been charged before even completing the whole process. I didn't receive my premium subscription, because it needs to...
Newbie
805 Views
2 replies
0 likes
I signed up for the family premium plan, and had the whole family join. Two of the members that joined had personal premium account. So, are their previous premium accounts unsubscribed or will they still be charged
I signed up for the family premium plan, and had the whole family join. Two of the members that joined had personal premium account. So, are their previous premium accounts unsubscribed or will they ...
Community Legend
230 Views
1 replies
0 likes
How often will I be charged for premium, every month ? Or every 30 or so days? Why if I start using premium in the middle of the month how will I be charged ?
How often will I be charged for premium, every month ? Or every 30 or so days? Why if I start using premium in the middle of the month how will I be charged ?
Community Legend
293 Views
1 replies
0 likes
Hi, I pay for spotify family membership for my family. We are at the same address, and up until a few weeks ago he was able to play songs on his phone. He ahd to reset his phone and lost some of his playlists and now can't play any music. He has no o...
Hi, I pay for spotify family membership for my family. We are at the same address, and up until a few weeks ago he was able to play songs on his phone. He ahd to reset his phone and lost som...
Community Legend
261 Views
1 replies
0 likes
Ive had spotify for 5 years with thousands of songs--and I finally subscribed today under the same user name and password--but all my music is gone!!!! Is there a way to retrieve them?
Ive had spotify for 5 years with thousands of songs--and I finally subscribed today under the same user name and password--but all my music is gone!!!! Is there a way to retrieve them? 😞
Not applicable
410 Views
2 replies
0 likes
Hello,my family is considering to change from itunes to spotify. Right now I am the only one using Spotify in my family. The problem is we are not living in the same house and therefore do not have the same adress. The rules of the membership subscri...
Hello, my family is considering to change from itunes to spotify. Right now I am the only one using Spotify in my family. The problem is we are not living in the same house and therefore do not have...
Spotify Star
644 Views
3 replies
0 likes
Hi, like two days ago a familiar bougth the premium plan and i recived the mail and complete but when i enter to the account is like i didn't do anything, try like 3 times and nothing, please help
Hi, like two days ago a familiar bougth the premium plan and i recived the mail and complete but when i enter to the account is like i didn't do anything, try like 3 times and nothing, please help
Community Legend
281 Views
1 replies
0 likes
I recently paid for an anual subscription for premium. Now I would like to upgrade to family. How can i achieve this without paying double? Can I cancell my year subscrition and switch back to monthly payments in order to upgrade to family?
I recently paid for an anual subscription for premium. Now I would like to upgrade to family. How can i achieve this without paying double? Can I cancell my year subscrition and switch back to monthl...
Community Legend
386 Views
1 replies
0 likes
Hi,I signed up to Vodafone in January and received the free connection to Spotify Premium. Despite this, I am still being charged every month by Spotify.I never provided Vodafone with the details of the account being charged.I only have one Spotify a...
Hi, I signed up to Vodafone in January and received the free connection to Spotify Premium. Despite this, I am still being charged every month by Spotify. I never provided Vodafone with the details...
Not applicable
1338 Views
4 replies
0 likes
Hey so i was trying to buy spotify premium for students and i put my debt card details. But only at the next step i found out high school students dont get the discount so i was like screw it but the $6 had still been taken from my available funds. W...
Hey so i was trying to buy spotify premium for students and i put my debt card details. But only at the next step i found out high school students dont get the discount so i was like screw it but the...
Spotify Star
614 Views
1 replies
0 likes
What happened to the $9.99 a month subscription. Had to get a new bank card so Spotify was unable to charge me this monthmonth .When I went to input the new card the only subscriptions I saw were for students (which I am not eligible for) and a stupi...
What happened to the $9.99 a month subscription. Had to get a new bank card so Spotify was unable to charge me this monthmonth .When I went to input the new card the only subscriptions I saw were for...
Newbie
505 Views
1 replies
0 likes
How long does it take to activate the premium feature when you pay with credit card?
How long does it take to activate the premium feature when you pay with credit card?
Spotify Star
289 Views
1 replies
0 likes
How do i connect to Maxis music unlimited on spotify? I've paid for it on maxis but my spotify account is still on the Free one
How do i connect to Maxis music unlimited on spotify? I've paid for it on maxis but my spotify account is still on the Free one
Spotify Star
855 Views
1 replies
0 likes
Today I tried to avail of the Spotify student discount. It was my first time and I didn't know how it usually goes. I entered my payment details but after that Spotify directed me to a something called SheerID because they said only verified schools ...
Today I tried to avail of the Spotify student discount. It was my first time and I didn't know how it usually goes. I entered my payment details but after that Spotify directed me to a something call...
Casual Listener
681 Views
3 replies
1 likes
Hello, i couldn't pay for this month's charge. I have delayed it and it asks me to change my card info, and i tried to change but failed even though i have enough money for the charge in my card
Hello, i couldn't pay for this month's charge. I have delayed it and it asks me to change my card info, and i tried to change but failed even though i have enough money for the charge in my card
Casual Listener
535 Views
4 replies
0 likes
Anyone know when FLAC or HiFi will be made available? Can I request a beta set up now?
Anyone know when FLAC or HiFi will be made available? Can I request a beta set up now?
Not applicable
1185 Views
3 replies
1 likes
Hi! I have 130 load balance on my Globe number and I can't access to premium. It always says"Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment method." I have tried it for a couple of times already a...
Hi! I have 130 load balance on my Globe number and I can't access to premium. It always says "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another paym...
Newbie
9210 Views
10 replies
0 likes
Hi, Please help me to resolve this. I purchased my subcription account thru credit card then i forgot my log in credentials. Im not planning to cut it but i wanted to use it instead. how can i get to it considering i only had the transaction number s...
Hi, Please help me to resolve this. I purchased my subcription account thru credit card then i forgot my log in credentials. Im not planning to cut it but i wanted to use it instead. how can...
Community Legend
690 Views
1 replies
0 likes
I recently changed my country (now I am living in Germany) and the spotfy does not accept my debit german Card, I lost my premium and now I cannot log in my own account (it is blocked to print screen too)
I recently changed my country (now I am living in Germany) and the spotfy does not accept my debit german Card, I lost my premium and now I cannot log in my own account (it is blocked to print screen...
Casual Listener
607 Views
3 replies
0 likes
