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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70633 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134421 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73189 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256627 Views
156 replies
13 likes
Buenas tardes. Envie una invitacion a mi esposa y hermana a la cuenta de mi plan familiar, cuando intentan realizar la suscripcion al plan la pagina los rechaza diciendo que no es posible verificar la cuenta. Colocan como direccion Manuel Antonio Mat...
Buenas tardes. Envie una invitacion a mi esposa y hermana a la cuenta de mi plan familiar, cuando intentan realizar la suscripcion al plan la pagina los rechaza diciendo que no es posi...
Casual Listener
781 Views
2 replies
0 likes
Hola que tal buenas tardes, me podrian ayudar en explicarme porque tengo dos cargos en mi tarjeta uno fue por el Spotify estudiante de $49 y el otro por el premium de $99 si solo acepte el premium y no el de estudiante
Hola que tal buenas tardes, me podrian ayudar en explicarme porque tengo dos cargos en mi tarjeta uno fue por el Spotify estudiante de $49 y el otro por el premium de $99 si solo acepte el premium y ...
Casual Listener
304 Views
1 replies
0 likes
I was invited to join Spotify premium with my Family but I have been non stop trying to accept the invitation but it does not let me join, it does not give me a reason it just says I can't join. My family already sent me 3 invites but still can't joi...
I was invited to join Spotify premium with my Family but I have been non stop trying to accept the invitation but it does not let me join, it does not give me a reason it just says I can't join. My f...
Casual Listener
533 Views
4 replies
0 likes
Hi, im form Poland.i bought premium spotify on december 31 2017, it should be for just 0.19 PLN and i've been charged for 19.99. In addition it should last for 3 months but i doesn't. this is hoax!
Hi, im form Poland. i bought premium spotify on december 31 2017, it should be for just 0.19 PLN and i've been charged for 19.99. In addition it should last for 3 months but i doesn't. this...
Roadie
608 Views
3 replies
0 likes
Do you guys have an idea on how to remove the credit card information from the account?
Do you guys have an idea on how to remove the credit card information from the account?
Music Fan
761 Views
1 replies
0 likes
dear support, it's the 2nd time now that i get a "welcome to spotify family" email, the thing is i have never signed up or asked for the switch.first time i changed back to normal Premium by hand but now it is kinda bugging me. i am the only user of ...
dear support, it's the 2nd time now that i get a "welcome to spotify family" email, the thing is i have never signed up or asked for the switch. first time i changed back to normal Premium by...
Casual Listener
580 Views
4 replies
0 likes
I have problem with getting premium acc. I follow the steps, pay with my paypal and press on the final step where I agree with everything but then I get white page with spotify logo and my profile picture in top of the page...I tried more then 10x an...
I have problem with getting premium acc. I follow the steps, pay with my paypal and press on the final step where I agree with everything but then I get white page with spotify logo and my profile pi...
Community Legend
980 Views
11 replies
0 likes
Good day! I availed the family plan subscription and invited my family members. After 30days, the payment was automatically charged to my debit card, but there's no one left on my family members' list. So I have to send invites again. Is there other ...
Good day! I availed the family plan subscription and invited my family members. After 30days, the payment was automatically charged to my debit card, but there's no one left on my family members' lis...
Community Legend
774 Views
5 replies
0 likes
So I just began using Spotify, kinda new to the whole thingI tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Paypal, it appears to work but then it just redirects me ...
So I just began using Spotify, kinda new to the whole thing I tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Payp...
Regular
1951 Views
6 replies
0 likes
trying to go premium by using my both cards - credit and debit, neither of them works.my both cards are registered to Lithuania, but I'm currently in Indonesia. Can this be the issue?
trying to go premium by using my both cards - credit and debit, neither of them works. my both cards are registered to Lithuania, but I'm currently in Indonesia. Can this be the issue?
Casual Listener
639 Views
2 replies
0 likes
My account has changed from Premium to Standard, yet payments are still being made (done via Vodafone), and no way of contacting customer services to resolve????? i am now receiving an error message saying I can’t use Spotify out of the country for m...
My account has changed from Premium to Standard, yet payments are still being made (done via Vodafone), and no way of contacting customer services to resolve????? i am now receiving an error...
Songwriter
353 Views
1 replies
0 likes
I started a 99 cent for three months trial subscription on the 4 the December 2017. I have since gotten a new phone and I don't know what email or password I used. If someone has an answer please email me at
I started a 99 cent for three months trial subscription on the 4 the December 2017. I have since gotten a new phone and I don't know what email or password I used. If someone has an answer plea...
Songwriter
425 Views
1 replies
0 likes
apparently my credit card has been being used without my knowledge. I would like to get a remedy to this. I want a refund of everything has been being charged to my card. I don't even know how to work spotify. I had to make an account just to try and...
apparently my credit card has been being used without my knowledge. I would like to get a remedy to this. I want a refund of everything has been being charged to my card. I don't even know how to wor...
Songwriter
593 Views
1 replies
0 likes
Dear Spotify, I am very disappointed that you do not have a clearly marked Customer Service area and e-mail as most reputable businesses, including Amazon has on their site that is easy to find. Posting a message on a public forum is a rather ancient...
Dear Spotify, I am very disappointed that you do not have a clearly marked Customer Service area and e-mail as most reputable businesses, including Amazon has on their site that is easy to find.&nb...
Community Legend
465 Views
1 replies
1 likes
Please help. Whenever I go to my Apple ID to cancel my subscriptions Spotify Premium doesn’t show up therefore I cannot cancel it and I need it to be cancelled TODAY. And I am 100% sure I have the premium because when I checked the account on Spotify...
Please help. Whenever I go to my Apple ID to cancel my subscriptions Spotify Premium doesn’t show up therefore I cannot cancel it and I need it to be cancelled TODAY. And I am 100% sure I have the pr...
Community Legend
656 Views
1 replies
0 likes
I received a notification via my Spotify mobile app concerning a **bleep** offer for an in-car device to stream music. It was subscription based. I was interested, but could not commit at the moment, as I was driving. I closed the app and lost the wi...
I received a notification via my Spotify mobile app concerning a **bleep** offer for an in-car device to stream music. It was subscription based. I was interested, but could not commit at the moment,...
Spotify
10816 Views
5 replies
0 likes
I have premium but want to get premium for family. I contacted my mobile provider who cancelled it from their end. Spotify still says it’s associated with the provider and to contact them. What do I do now???
I have premium but want to get premium for family. I contacted my mobile provider who cancelled it from their end. Spotify still says it’s associated with the provider and to contact them. What ...
Spotify Star
945 Views
3 replies
0 likes
I've cancelled my premium account. But I should use it until 04.03. Although I can't use it. It says get premium. What should I do now?
I've cancelled my premium account. But I should use it until 04.03. Although I can't use it. It says get premium. What should I do now?
Casual Listener
545 Views
2 replies
0 likes
Ca fait deux jours que j’essaie de me reabonner au premium, j’ai rentrer deux carte de credits prepayer differentes et ca ne fonctionne pas, a chaque fois ca me dis que il y a une erreur et de ressayer,et ca marche pas j’ai suvis les « conseils »du c...
Ca fait deux jours que j’essaie de me reabonner au premium, j’ai rentrer deux carte de credits prepayer differentes et ca ne fonctionne pas, a chaque fois ca me dis que il y a une erreur et de ressay...
397 Views
0 replies
0 likes
Hi, so i have enough money in my account but i cant pay. I called the bank they say that the credit card has no problem. but i still get the unsuccesful error. what should i do
Hi, so i have enough money in my account but i cant pay. I called the bank they say that the credit card has no problem. but i still get the unsuccesful error. what should i do
Not applicable
336 Views
1 replies
1 likes
