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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48335 Views
  • 18 replies
  • 4 likes
  • 48335 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30007 Views
  • 19 replies
  • 2 likes
  • 30007 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20938 Views
  • 6 replies
  • 1 likes
  • 20938 Views
  • 6 replies
  • 1 likes

premium not working

i entered the information to sign up for premium and now it says I have to re-enter it because I don't have unlimited skips

  • Newbie
  • i entered the information to sign up for premium and now it says I have to re-enter it because I don't have unlimited skips
  • Nico
  • Community Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Subscibes to premium but not getting premium services

I have subscribed to premium but I am not able to use the premium services any idea what's going on?

  • Newbie
  • I have subscribed to premium but I am not able to use the premium services any idea what's going on?
  • Nico
  • Community Legend
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Premium subscription

Hello, under account it says premium, although when I want to shuffle my songs it says I can't use this feauture since I am not a premium member. What do I do?

  • Newbie
  • Hello, under account it says premium, although when I want to shuffle my songs it says I can't use this feauture since I am not a premium member. What do I do?
  • Nico
  • Community Legend
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Paymement

Quiero saber si me cobran cuando apenas me suscribí pero lo cancelé de una?

  • Newbie
  • Quiero saber si me cobran cuando apenas me suscribí pero lo cancelé de una?
  • 69 Views
  • 0 replies
  • 0 likes
  • 69 Views
  • 0 replies
  • 0 likes

Student discount

Hi guys,I have a problem with redeeming the student discount using my Unidays student account. I had an account on Spotify that was linked to my unidays account but now I have deleted the old spotify account and have opened a new one. The problem is ...

  • Newbie
  • Hi guys, I have a problem with redeeming the student discount using my Unidays student account. I had an account on Spotify that was linked to my unidays account but now I have deleted the old spoti...
  • 71 Views
  • 0 replies
  • 0 likes
  • 71 Views
  • 0 replies
  • 0 likes

premium not working

Hi,I've upgraded my Spotify to premium but when I go to use the unlimited skips it says I can't do it ... same with shuffling it , it says I can't do it ... my account says it's premium when I log in ... please fix this problem

  • Newbie
  • Hi, I've upgraded my Spotify to premium but when I go to use the unlimited skips it says I can't do it ... same with shuffling it , it says I can't do it ... my account says it's premium when I lo...
  • PaulK2001
  • Newbie
  • 100 Views
  • 1 replies
  • 1 likes
  • 100 Views
  • 1 replies
  • 1 likes

Help I am being robbed my Spotify

Spotify have taking lots of money from my account. What do I do no one to contact?

  • Casual Listener
  • Spotify have taking lots of money from my account. What do I do no one to contact?
  • toman95
  • Roadie
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Change date payment...

I don't understand something.... I have a premium subscription that every 2th of moth have to pay....Today I upgrade to familiar premium, and the date of my billing change to 27 of current moth, how I can maintain the same date that I have before? I ...

  • Newbie
  • I don't understand something.... I have a premium subscription that every 2th of moth have to pay.... Today I upgrade to familiar premium, and the date of my billing change to 27 of current moth, ho...
  • toman95
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Actualización de datos

Hola !! Hace ya unos días me venía andando mal Spotify. Me saltaba canciones, las pasaba sin que yo lo hago o se paraban solas. Como ya me había pasado otras veces lo deje pasar.Hace unas horas me llego un mail que decía que debían actualizarse datos...

  • Regular
  • Hola !! Hace ya unos días me venía andando mal Spotify. Me saltaba canciones, las pasaba sin que yo lo hago o se paraban solas. Como ya me había pasado otras veces lo deje pasar. Hace unas horas m...
  • Caterinat
  • Regular
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

Mauvaise durée d'essai gratuit

Bonjour,Suite à une annonce j'ai souscrit à un abonnement. Ce dernier est censé être précédé d'une période d'essai de 60 jours. Cependant, après entrée des mes coordonnées PayPal, le message de confirmation stipule que mon abonnement prend fin dans 3...

  • Casual Listener
  • Bonjour, Suite à une annonce j'ai souscrit à un abonnement. Ce dernier est censé être précédé d'une période d'essai de 60 jours. Cependant, après entrée des mes coordonnées PayPal, le message de c...
  • 61 Views
  • 0 replies
  • 0 likes
  • 61 Views
  • 0 replies
  • 0 likes

Have premium but not all the features

I recently renewed my premium after a couple days of not having it. I can choose whatever song I want and there are no ads, but It still only plays on shuffle (don't have shuffle on) and I can't skip to a previous song, also I can't adjust where in a...

  • Casual Listener
  • I recently renewed my premium after a couple days of not having it. I can choose whatever song I want and there are no ads, but It still only plays on shuffle (don't have shuffle on) and I can't skip...
  • Jfunderburk
  • Casual Listener
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Unsubscribing seconds after I upgraded

I just subscribed to the 1 month free trial of Spotify premium and within seconds of receiving the text saying I'm subscribed a second text comes through saying I'm unsubscribed

  • Newbie
  • I just subscribed to the 1 month free trial of Spotify premium and within seconds of receiving the text saying I'm subscribed a second text comes through saying I'm unsubscribed
  • 48 Views
  • 0 replies
  • 0 likes
  • 48 Views
  • 0 replies
  • 0 likes

Can't skip "endless" with premium

I bought a 10€ Spotify Gift card and activated it. Normally everything works but this time I'm not able to skip and there is a window, which asks if I'm interested in spotify premium. I can choose songs and there are downloaded. The only problem is t...

  • Newbie
  • I bought a 10€ Spotify Gift card and activated it. Normally everything works but this time I'm not able to skip and there is a window, which asks if I'm interested in spotify premium. I can choose so...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Premium problem

HiI bought a 10 euros prepaid card and I have actived it on my account but it's been one day and it still say that my account is not premium but when I go on my account on the website it says that I'm premium

  • Newbie
  • Hi I bought a 10 euros prepaid card and I have actived it on my account but it's been one day and it still say that my account is not premium but when I go on my account on the website it says tha...
  • Nico
  • Community Legend
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Disattivare spotify pro

Ho attivato per errore la prova gratuita di 7 giorni di Spotify pro, ma non mi interessa. Come posso bloccarla? Non voglio nessun abbonamento. Grazie

  • Newbie
  • Ho attivato per errore la prova gratuita di 7 giorni di Spotify pro, ma non mi interessa. Come posso bloccarla? Non voglio nessun abbonamento. Grazie
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Taking money after cancelling premium

Hi Spotify, extremely unhappy with your costumer service methods as I have been trying to contact with no response anywhere.I cancelled my premium 2 months ago an have been charged since, I would like to know how to get a refund from you and to make ...

  • Visitor
  • Hi Spotify, extremely unhappy with your costumer service methods as I have been trying to contact with no response anywhere. I cancelled my premium 2 months ago an have been charged since, I would l...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Fraud charges on my account

I have a 9.99 charge from Spotify and a 19.99 dollar charge from Tidal Music which seems to be associated with Spotify. I don't have a subscription with either one of these and don't want one. Spotify and Tidal music don't have a number to call eithe...

  • Newbie
  • I have a 9.99 charge from Spotify and a 19.99 dollar charge from Tidal Music which seems to be associated with Spotify. I don't have a subscription with either one of these and don't want one. Spotif...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Paid for premium but cant use the features

So I paid for premium yesterday, and I can download music, but I cant use any of the other features? Ive tried signing in and out, but I havent had any luck, please help me.

  • Newbie
  • So I paid for premium yesterday, and I can download music, but I cant use any of the other features? Ive tried signing in and out, but I havent had any luck, please help me.
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! Spotify still free even after paying for premium

Hello! I recently payed for a premium account for spotify. After paying, it shows that my account is premium but it still has the features for a free account. Can anyone help me? Thanks!

  • Newbie
  • Hello! I recently payed for a premium account for spotify. After paying, it shows that my account is premium but it still has the features for a free account. Can anyone help me? Thanks!
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Won't let me update card info

I just got a new debit card and am trying to update my card info before I am supposed to be charged, but every time I put the card info in, it says it won't work. The card works for sure, I have used it multiple times other places and it's worked for...

  • Newbie
  • I just got a new debit card and am trying to update my card info before I am supposed to be charged, but every time I put the card info in, it says it won't work. The card works for sure, I have used...
  • CryticalAce
  • Community Legend
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

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