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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
72767 Views
31 replies
2 likes
Moderator
120981 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
157363 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
308213 Views
170 replies
13 likes
skulle lige se hvad krav der var for studenter premium, og efter de tog de 50 kr selvom jeg ikke har foet premium hvad kan jeg gore?
skulle lige se hvad krav der var for studenter premium, og efter de tog de 50 kr selvom jeg ikke har foet premium hvad kan jeg gore?
Roadie
351 Views
1 replies
0 likes
I am beng double billed monthly from Spotify for $14.99 How do I cancel one? From my visa bill I have two different numbers from Spotify. Kim
I am beng double billed monthly from Spotify for $14.99 How do I cancel one? From my visa bill I have two different numbers from Spotify. Kim
Roadie
381 Views
1 replies
0 likes
Hi, l signed up for the Spotify 60 days trial yesterday. I had premium until this afternoon. l don't know what happened but now my account says free with no record of it. I would have totally subscribed after that trial, but l really don't appreciate...
Hi, l signed up for the Spotify 60 days trial yesterday. I had premium until this afternoon. l don't know what happened but now my account says free with no record of it. I would have totally subscri...
Music Fan
1089 Views
5 replies
0 likes
After the new spotify update, when I opened Spotify, I got this ad for the new James Bay album. It also happened to a friend of mine, she got the exact same ad. I wouldn't mind it, but the problem is, that I have a premium subscription. So I'm not ha...
After the new spotify update, when I opened Spotify, I got this ad for the new James Bay album. It also happened to a friend of mine, she got the exact same ad. I wouldn't mind it, but the problem is...
Spotify Star
708 Views
1 replies
0 likes
Was charge the day before because my bank didn't have enough funds when the payment was scheduled for the next day !! I want a refund
Was charge the day before because my bank didn't have enough funds when the payment was scheduled for the next day !! I want a refund
Newbie
505 Views
1 replies
0 likes
Hi, I have just noticed I have been billed twice and this goes back for a numbner of months. How do I resolve this as quickly as possible? Thanks
Hi, I have just noticed I have been billed twice and this goes back for a numbner of months. How do I resolve this as quickly as possible? Thanks
Spotify Star
589 Views
4 replies
0 likes
I cancelled family subscription, yet a $14.99 Spotify charge keeps showing up on my credit card statement. My subscription status says I am Spotify Free, but when receipts is checked, you can see I am still receiving charges. Please let me know how t...
I cancelled family subscription, yet a $14.99 Spotify charge keeps showing up on my credit card statement. My subscription status says I am Spotify Free, but when receipts is checked, you can see I a...
Spotify Star
373 Views
1 replies
0 likes
Hello, Spotify. Can't we pay for our subscription directly on the app? I'm using my phone number as the payment method on the Playstore, and can't use my credit card anymore. Is there a way for you to add a feature of it on the app?
Hello, Spotify. Can't we pay for our subscription directly on the app? I'm using my phone number as the payment method on the Playstore, and can't use my credit card anymore. Is there a way for you t...
Roadie
509 Views
1 replies
0 likes
Hi,I have a new card and so need to update my payment info but it doesn't seem to want to accept the new card... help! Have tried numerous times but still no luck.
Hi, I have a new card and so need to update my payment info but it doesn't seem to want to accept the new card... help! Have tried numerous times but still no luck.
Roadie
348 Views
1 replies
0 likes
I have premium and I've never had this problem before but as my songs were changing my music suddenly stopped playing. I'm paid up until March 2nd and have all my songs downloaded...
I have premium and I've never had this problem before but as my songs were changing my music suddenly stopped playing. I'm paid up until March 2nd and have all my songs downloaded...
Casual Listener
323 Views
1 replies
0 likes
My mom has registered her credit card on an spotify account, and we have no clue what account that might be. We tried anything. Is there any possible way to denie money being pulled from the card?
My mom has registered her credit card on an spotify account, and we have no clue what account that might be. We tried anything. Is there any possible way to denie money being pulled from the card?
Community Legend
339 Views
1 replies
0 likes
My premium subscription to Spotify just bounced because it's been coming out of my UK account. Which I no longer use, because I'm living in Canada. Trying to update my payment details, but it's not letting me change my country payment method - yes, i...
My premium subscription to Spotify just bounced because it's been coming out of my UK account. Which I no longer use, because I'm living in Canada. Trying to update my payment details, but it's not l...
Community Legend
351 Views
1 replies
0 likes
I was setting up spotify for my Dad less than a month ago and I bought 3 months spotify for him at the end if that deal where it cost €0.99. We were using someone elses card at the time so I cancelled the subscription to prevent further charging but ...
I was setting up spotify for my Dad less than a month ago and I bought 3 months spotify for him at the end if that deal where it cost €0.99. We were using someone elses card at the time so I cancelle...
Casual Listener
634 Views
3 replies
0 likes
I recieved four $10 giftcards. I entered the first three with no problem. The fourth one when I enter it keeps giving me this message: Something went wrong. Try again, or get help.
I recieved four $10 giftcards. I entered the first three with no problem. The fourth one when I enter it keeps giving me this message: Something went wrong. Try again, or <a href="https:/...
Regular
1252 Views
3 replies
0 likes
I have a few Premium subscriptions, and I have been able to change a couple of them from an expiring card to Paypal, although when I have tried to change another it keeps giving me the "Something went wrong. Try again or get help." error. Changing to...
I have a few Premium subscriptions, and I have been able to change a couple of them from an expiring card to Paypal, although when I have tried to change another it keeps giving me the "Something wen...
Casual Listener
561 Views
2 replies
0 likes
I subscribed for the 60 days free trial today and was immediately able to download my playlists, have unlimited skips and it all works offline as well.In my subscription it still says though I'm on free and offers me to upgrade to a 30 days free tria...
I subscribed for the 60 days free trial today and was immediately able to download my playlists, have unlimited skips and it all works offline as well. In my subscription it still says though I'm on...
Roadie
1084 Views
1 replies
0 likes
How do I transfer my premium from IPad to Iphone
How do I transfer my premium from IPad to Iphone
Casual Listener
375 Views
1 replies
0 likes
I cleared my premium account's cache and I don't have the premium features anymore, I don't know if I'm still paying for it or it cancelled it
I cleared my premium account's cache and I don't have the premium features anymore, I don't know if I'm still paying for it or it cancelled it
Roadie
309 Views
1 replies
0 likes
Hello, i did payment for 1 month of my student plan. But spotify didn’t send me a receipt to my mail and when i look to my account that says my acc is free. But when i look to my bank account there is a payment 6.99 TRY and a description which is “(R...
Hello, i did payment for 1 month of my student plan. But spotify didn’t send me a receipt to my mail and when i look to my account that says my acc is free. But when i look to my bank account there i...
Roadie
411 Views
1 replies
1 likes
There is no contact number therefore I cannot really get in touch with somebody that can sort out the issue and get me a refund on the subscription, I currently have spotify premium free on this account via vodafone so spotify don't even have my bank...
There is no contact number therefore I cannot really get in touch with somebody that can sort out the issue and get me a refund on the subscription, I currently have spotify premium free on this acco...
Roadie
327 Views
1 replies
0 likes
