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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149991 Views

69 replies

10 likes

Premium for Family
  • 149991 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95710 Views

89 replies

4 likes

  • 95710 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution 3 months Premium for P129.00 (Philippines)

HI, it was my first time to purchase Spotify Premium and the website says that, you will get 3month Spotify Premium but when I checked my account on the next day, I did not get the "3 months Spotify Premium" and the website tells me that i am not qua...

Casual Listener

HI, it was my first time to purchase Spotify Premium and the website says that, you will get 3month Spotify Premium but when I checked my account on the next day, I did not get the "3 months Spotify ...

Marcova

Newbie

60411 Views

20 replies

2 likes

  • 60411 Views
  • 20 replies
  • 2 likes

Accidentally turned off family subscription after changing payment information

As title says, after failed recurring Family Subscription payment, i had to change my card information. Automatically i was subscribed to normal subscription, leaving two family members without service. I can switch to family subscription again, but ...

Newbie

As title says, after failed recurring Family Subscription payment, i had to change my card information. Automatically i was subscribed to normal subscription, leaving two family members without servi...

songassistant

Composer

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Premium 1 Year - Join Family Subscription

Hi, pre-paid premium Spotify for one year. Now however I would like to join the Family plan that has been opened by a family member. Will I get a refund for the pre-paid months ahead?

Casual Listener

Hi, pre-paid premium Spotify for one year. Now however I would like to join the Family plan that has been opened by a family member. Will I get a refund for the pre-paid months ahead?

Maxim

Spotify Star

1040 Views

1 replies

0 likes

  • 1040 Views
  • 1 replies
  • 0 likes

My premium is not working

I I just changed to premium, but everything it's like i wasn't premium.. any idea why?

Newbie

I I just changed to premium, but everything it's like i wasn't premium.. any idea why?

kejt_

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

My premium doesnt work

Do alredy get a notify for 30days trial for premium. But still not working as a premium

Newbie

Do alredy get a notify for 30days trial for premium. But still not working as a premium

kejt_

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Solved!! How do I avoid the valentine's day premium offer? I want the 7 days trial one. Any suggestions?

Hey there, my name is Jace and I've been using Spotify for quite a while, for some reason my account has been hacked.I opened a new one due to the fact that I don't really care about opening a new one and losing the old one. I want to see if I like t...

Regular

Hey there, my name is Jace and I've been using Spotify for quite a while, for some reason my account has been hacked. I opened a new one due to the fact that I don't really care about opening a new ...

Maxim

Spotify Star

1248 Views

3 replies

0 likes

  • 1248 Views
  • 3 replies
  • 0 likes

Solved!! Students premium - money taken but no premium still

Hello. I saw an offer in the Spotify mobile app that gives a discount to students. I'm from Latvia and I'm learning in PIKC RVT(Rigas Valsts Tehnikums -> Rigas technical school). I went to check in if I can apply, but wasn't really able, because my s...

Casual Listener

Hello. I saw an offer in the Spotify mobile app that gives a discount to students. I'm from Latvia and I'm learning in PIKC RVT(Rigas Valsts Tehnikums -> Rigas technical school). I went to check i...

Maxim

Spotify Star

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

Solved!! Family Pck

I have Premium already, if I choose the Family Package today, will it be activated immediately and I'll get the charges until my Billing Date? My Billing Date is the 17th of each month. Or will I get the charges today and the Billing Date is gonna ch...

Newbie

I have Premium already, if I choose the Family Package today, will it be activated immediately and I'll get the charges until my Billing Date? My Billing Date is the 17th of each month. Or will I get...

Maxim

Spotify Star

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

I can't pay Spotify

Hello, My credit card expired and when I tried to use my new one on Spotify, I keep getting an error, I tried used a different card and it didn't work. Both cards were used in the past for purchases in foreign countries. Any idea on what I should do ...

Casual Listener

Hello,   My credit card expired and when I tried to use my new one on Spotify, I keep getting an error, I tried used a different card and it didn't work. Both cards were used in the past for p...

Luke

Community Legend

1464 Views

7 replies

0 likes

  • 1464 Views
  • 7 replies
  • 0 likes

Valentine’s Day Offer

What day will this 60 day trial be available till? I need to buy a prepaid credit card before I can get it so I need to know what day I have until I have to sign up for it. Thanks, Rylee.

Visitor

What day will this 60 day trial be available till? I need to buy a prepaid credit card before I can get it so I need to know what day I have until I have to sign up for it. Thanks, Rylee.

Maxim

Spotify Star

632 Views

1 replies

0 likes

offer
Trial
Valentine’s day
  • 632 Views
  • 1 replies
  • 0 likes

subscription

I have the 7 day plan and it wont let me cancle that to join a family plan that i have been invited to. how can i fix that?

Newbie

I have the 7 day plan and it wont let me cancle that to join a family plan that i have been invited to. how can i fix that?

Maxim

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Solved!! premium

I got the 30 day free trial and have an email and everything saying I have it but when I get on and use the app I don't have the benefits of premium

Newbie

I got the 30 day free trial and have an email and everything saying I have it but when I get on and use the app I don't have the benefits of premium 

Luke

Community Legend

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

How to know if I had premium before

HelloFirst of all, sorry for my english i am doing my best. I have a doubt, recently I received an email for a 60 days trial, but it says if i didn't have premium before, so I want to know if I can apply to that offer because I don't remember if I ha...

Casual Listener

Hello First of all, sorry for my english i am doing my best.   I have a doubt, recently I received an email for a 60 days trial, but it says if i didn't have premium before, so I want to know...

rossi1911

Community Legend

5543 Views

5 replies

0 likes

  • 5543 Views
  • 5 replies
  • 0 likes

Can't subscribe using paymaya

I can't use paymaya to buy premium plz help

Newbie

I can't use paymaya to buy premium plz help

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Google home playlist on spotify

Hello I have a Google home and I cannot get my Google home to find my playlist on spotify when I ask google.I can go to my spotify on my Samsung Galaxy find the playlist hit play and it will play on my Google home but not by asking Google home to pla...

Visitor

Hello  I have a Google home and I cannot get my Google home to find my playlist on spotify when I ask google. I can go to my spotify on my Samsung Galaxy find the playlist hit play and it will...

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

Superuser Contribution 2 trials at the same time

I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? Like would I only be able to do the week or get that...

Newbie

I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? L...

Vshg

Regular

522 Views

2 replies

0 likes

  • 522 Views
  • 2 replies
  • 0 likes

Superuser Contribution My mother is deleting her facebook account

My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebook account.Thanks in advance- Jonas

Newbie

My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebo...

Aimee_T

Roadie

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo premium y no puedo cambiar a universitario

Tengo premium y no me puedo cambia al plan universitario, a la hora de querer cambiarme e ingresar los datos de la targeta sale el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago.". ya lo intente var...

Casual Listener

Tengo premium y no me puedo cambia al plan universitario, a la hora de querer cambiarme e ingresar los datos de la targeta sale el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intent...

Aimee_T

Roadie

981 Views

1 replies

0 likes

  • 981 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am premium for free

Dear Spotify,I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Your spotify subscription will be automatically renewed on "*...

Newbie

Dear Spotify, I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that:  Y...

Aimee_T

Roadie

679 Views

1 replies

0 likes

Free
Premium
Spotify
  • 679 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads in Premium

I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads? Someone at Spotify seriously dropped the ball on this. I'm expecting a reply and solution from someone within the ...

Newbie

I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads?   Someone at Spotify seriously dropped the ball on this....

Aimee_T

Roadie

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes