ANNOYED

[Ashleighxxxo]

Hi I signed up for Spotify 4 months ago and then tried to cancel cause of the $16 a week well when I logged into my account it said I’m not premium yet it’s still taking money out of my account!! I’m not happy someone help!!! 

Plan

Premium

Country

New Zealand 

Device

iPhone 8+

Operating System

ios 11 

My Question or Issue

[Billy-J]

Hey @Ashleighxxxo,

Thanks for reaching out 🙂 

Just to make sure, you're saying that you cannot access your Premium features even after you've paid?

Let me know!

[Ashleighxxxo]

Um no I have the app and it says premium account, but it doesn’t have a
cancel premium option I signed up for a free month as a free user but
decided to keep Spotify but now I want to cancel it. I think I have
canceled it I just canceled my card and ordered another one

[Billy-J]

@Ashleighxxxo.

Thanks for clarification 🙂 

In this case, please make sure that you have canceled through the website, as there is no way to cancel through the app. You can cancel through this link.

You can also learn more about canceling your subscription by checking out this support article.

I hope this helps! If you need help with anything else, just let me know 🙂