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sebbsher

Compré varias tarjetas de Spotify y ninguna me funcionó, me marcaba error cuando las canjeaba, incluso intenté con otras tarjetas de Spotify que había comprado ese momento pero no funcionó. 

Fui a walmart (en donde compré las tarjetas) y me dijeron que pidiera ayuda al proovedor de las tarjetas (en este caso Spotify) ya que en ellos no recae la responsabilidad de las tarjetas y que es común que pase (por ejemplo Netflix). Así que alguien de Spotify que hable español o alguien que pasó por la misma situación me pueda ayudar sería muy bueno para mi ya qué gasté bastante en las tarjetas. 

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Luan

Hey, @sebbsher 

Welcome to Spotify Community and thanks for posting!

About your issue, I suggest that you be in touch with Customer Support directly. Follow these steps below:
Go to the Customer Support page here.
Select the option "Subscription".
And then, select "Unable to Subscribe - payment failed".
Tap "I still need help" button.
Fill the form and then you be guided to a chat page.
Let me know if you could be in touch with the Support.

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Marked as solution

Luan

Hey, @sebbsher 

Welcome to Spotify Community and thanks for posting!

About your issue, I suggest that you be in touch with Customer Support directly. Follow these steps below:
Go to the Customer Support page here.
Select the option "Subscription".
And then, select "Unable to Subscribe - payment failed".
Tap "I still need help" button.
Fill the form and then you be guided to a chat page.
Let me know if you could be in touch with the Support.

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

david1234508934

Please note this is likely related to a confirmed issue with Spotify Hulu offering. The solution is to wait for your Spotify premium to expire (be careful with auto-renew). Once expired, you theoretically can apply the gift card.

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