Account Change

[Jmazero1]

Plan

Premium

Country

Canada

Device

LG G6

Operating System

Oreo

My Question or Issue

*Update - managed to find the chat option and an agent helped me with this.

Is there a way to actually speak to somone? I want to switch from Google Play to Spotify and redeem the Google Mini promo. I signed up for a Family Plan this morning, not realizing the promo only applies to single subscriptions. I would like to change my subscription to single and redeem the offer, but my card has already been charged 14.99 for Family. If I change my plan, it doesn't take affect until my next billing date. I would like a refund for 14.99 and be able to sign up now for a single account.

[OneByBoo]

Hey there @Jmazero1,

thanks for posting !

Please check out the official Spotify terms of use here.

In addition, you can contact Spotify through this contact page and when getting an automated mail, repsond to it and you'll  be conected to a live chat with CS.

Have a great week 😃