Account username and premium

[user-removed]

Plan

Premium

Country

 Andorra

Device

Xiaomi mi mix 2

Operating System

My Question or Issue

 Hello. I hace just cuanged my device. I instalo Spotify but when i Connect doesn t appear my playlist and neither as i was premium( and i really are). So i don t.know What do Because It s like my account It s nota the old account. Can you help me.pls???

[Billy-J]

Hey @user-removed,

welcome to the community 🙂

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Billy