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Hello Spotify Community Forum
On Monday I purchased a 1-month premium service for Spotify and about 25 minutes ago I went to put in the 11 digit combination - tried atleast 6 times trying different letters cause 8 looked like B and 0 looked like o/O
After 6 attempts I got frustrated so I turned to the community to look for answers
I purchased the 1 month premium at a Tesco score not far from me in Glasgow I have the receipt and the receipt says activation successful yet when I try to activate it says error.
So is it that I've been sold a false code or hasn't the cashier activated the card properly?
Any help would be amazing thank you
Sean
This is what I get after correctly putting in the correct code
Hey @Seanfinegan thanks for reaching out to the community!
Can you try using a different device, and a new browser? It might help to go incognito on chrome. If that doesn't work, can you try a different internet connection? If all else fails let me know and we can go try some other troubleshooting solutions.
-Jack 🙂
Hello Jack thank you for your message
I have tried another device
I have tried with WiFi on and off
I have tried different Web Browsers
Still saying something is wrong
Hey again,
In that case it sounds like one of two things:
An account issue or it could be a gift card issue.
I am going to recommend you reach out to Spotify support directly here.
Best,
Jack
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…