Add ons

[chthonickore]

Hi all, 

I'm trying to add on the audiobooks+ to my account. But I keep getting a message saying that my account is connected to a different Google account. It's not. Trying to do it on desktop just leads to a page saying that I have to do it on mobile. Which absolutely is not working. I'm at a loss. My Spotify account, my Google play account, same email. I'm incredibly frustrated.

Plan

Premium duo

Country

Ireland

Device

Galaxy ZFlip 4

Operating System

Android 

[Joan]

Hi there @chthonickore,

Thanks for reaching out. We'll be glad to help you with your payments.

A common cause for something like this is if there's a discrepancy with the country on the Google account. Consider double checking this as shown here. Also consider trying in an incognito window just in case any browser issues are affecting this.

If it still doesn't work, be advised that this feature is still being gradually rolled out, so it's possible you don't have it available to you yet. We recommend waiting until mid-July as by then the rollout will be complete.

Hope this helps.

[chthonickore]

Hi Joan,

Thank you for your reply, I'll try that and wait until mid July if needed.

I appreciate the quick response.

Kind regards