Can't activate premium through Smart carrier

[pauleiram3]

I have PHP 150.00 but everytime I tried to activate my premium, I only get the error message.

[Julian]

Hi @pauleiram3, welcome to the Spotify Community!

In this case, we'd like you to try to subscribe again here. We suggest that you do it from a computer, using a Google Chrome incognito window if possible.

Let us know if that helps. Have a great day!

[geloismynicknam]

Yeah, umm, I also tried that and it didn't work for me either.

[geloismynicknam · Accepted solution]

Never mind, I quickly solved it thanks to this solution from Denisebert08 on another article:

For SMART Philippines subscribers:
1. It’s not possible to use one phone number on multiple accounts to pay for Spotify Premium. You can only have 1 active subscription.

2. It’s not possible to resubscribe to Spotify using your phone number if you have already subscribed in past and it has been less than one year since you’ve granted Spotify consent to charge against your phone bill. In order to revoke previously given consent text GETPIN to 8823 to retrieve the list of existing PIN consents and respond with STOPPIN<space><list_number> to 8823 within 5 minutes to revoke the consent. Then you will be able to subscribe again.

Here is an example:
1) Your first text message: GETPIN to 8823

Reply message you will receive:
You have allowed services for the following: [1]
MOBILENO: 631234567896
SCOPE: charge against airtime
NAME: Spotify
EXPIRY: 2017-09-23 17:44:54.641000

* The list number you need is on the first row in bold.

2) Your second text message: STOPPIN 1 to 8823

After this your previous consent is revoked and you should be able to make a payment again.

[geloismynicknam · Accepted solution]

For SMART Philippines subscribers:
1. It’s not possible to use one phone number on multiple accounts to pay for Spotify Premium. You can only have 1 active subscription.

2. It’s not possible to resubscribe to Spotify using your phone number if you have already subscribed in past and it has been less than one year since you’ve granted Spotify consent to charge against your phone bill. In order to revoke previously given consent text GETPIN to 8823 to retrieve the list of existing PIN consents and respond with STOPPIN<space><list_number> to 8823 within 5 minutes to revoke the consent. Then you will be able to subscribe again.

Here is an example:
1) Your first text message: GETPIN to 8823

Reply message you will receive:
You have allowed services for the following: [1]
MOBILENO: 631234567896
SCOPE: charge against airtime
NAME: Spotify
EXPIRY: 2017-09-23 17:44:54.641000

* The list number you need is on the first row in bold.

2) Your second text message: STOPPIN 1 to 8823

After this your previous consent is revoked and you should be able to make a payment again.

[Jazzyowen]

this was helpful. thank you

[chdmrndx21]

This works for me too! I can now get premium without hassle 🙂 Thank you Spotify Guy!

[Midoriya00]

I cant still use the premium although i have done this method 😞

[DanielleCabral]

Good afternoon. I have a problem with my account. I am being charged the monthly amount for "being" premium, being that I am not premium. And would you like PLEASE, Cancel this signature, can you help me? My name is Danielle Cabral

[kdoman16]

worked for me. thank you 🙂

[Rach0109]

I tried to text the number but it failed? 

[mauicelorico]

Thanks!!

[khreng]

Thank you 🙂

[8kpce73-n_5hd]

Same thing happened to me using the globe carrier 😩 tried it so many times but still an error occurs.

[8kpce73-n_5hd]

How about for the globe carrier?