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To those who can't activate their 3 months spotify premium for globe users, I think Php 130 to Php 140 prepaid credit isn't enough. At first I thought it's enough to load Php 130 in my prepaid (because the spotify promo is just for Php 129) but since I still have remaining 50 pesos, I've decided to load Php 150. Upon having the load, I immediately get the spotify premium through my email. I received the pin number that will validate my purchase. After that, I received a message saying that Php 129 is charged in my credit as a payment for my spotify premium. Why Php 150? Because another Php 15 pesos was charged in my credit as payment for VAT. I don't know if this will really work to others, but yeah it worked to me.
Hey @Bongkrm
Since you mentioned PHP, you live in the Philippines, is that correct?
https://support.spotify.com/ph/account_payment_help/subscription_information/payment-methods/
On the help page for your country it says that Spotify only accept pre-paid cards issued by Visa, MasterCard, and American Express. I do not see Globe on the list so that is probably why it is giving you an error.
Hey @Bongkrm
Sorry, I misunderstood what you meant. Globe is a carrier and not a credit card.
I suggest to contact Globe support.
Hey @Shideshide
I suggest you contact support so they can help you
https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
I'm experiencing the same thing! I've tried to re-new my subscription for the 20th time and still, it says I have insufficient balance.
I have the same problem. I have 138.86 load balance, but spotify says that the credit on my prepaid card is insufficient. Something's wrong with globe?
There's a solution to this!
Please try the *143# and you register there for your Spotify Premium. It's on the #3 Surf Promos >#6 Spotify Premium>There's an option what plan you want. Then they will give you the confirmation that your account is Premium and will give you the link to register.
Hey @iamadrianpaolo
I suggest you contact support so they can help you
https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.
hi good evening I can't also proceed with my payment throuh globe mobile.I have sufficient load to pay for the subscription but somehting went wrong keeps on popping out. I am a tm mobile user by the way and this is the first time im using this mobile carrier to pay for my subscription. does spotify only accepts payment from a globe simcard user? please let me know and i badly need help! thanksXx
To those who can't activate their 3 months spotify premium for globe users, I think Php 130 to Php 140 prepaid credit isn't enough. At first I thought it's enough to load Php 130 in my prepaid (because the spotify promo is just for Php 129) but since I still have remaining 50 pesos, I've decided to load Php 150. Upon having the load, I immediately get the spotify premium through my email. I received the pin number that will validate my purchase. After that, I received a message saying that Php 129 is charged in my credit as a payment for my spotify premium. Why Php 150? Because another Php 15 pesos was charged in my credit as payment for VAT. I don't know if this will really work to others, but yeah it worked to me.
Yup you have to secure P150 load to get premium.. There's the P15 VAT.. So in total, you're paying P144! Tsk3x...
It won't let you make the payment because globe charge 12% vat. https://s.fortumo.com/spotify/
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