Can't activate premium using globe prepaid load

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Can't activate premium using globe prepaid load

Bongkrm
Newbie
Hi, I need help please. I can't activate premium using my prepaid globe. It keeps saying that I have insufficient credit, I currently have Php138.00 load on my prepaid so I'm wondering why it keeps saying I have insufficient balance. I already tried it for 3x, please help. Thanks a lot!
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Activating 3 Months Spotify Premium

jahzmontiel
Newbie

To those who can't activate their 3 months spotify premium for globe users, I think Php 130 to Php 140 prepaid credit isn't enough. At first I thought it's enough to load Php 130 in my prepaid (because the spotify promo is just for Php 129) but since I still have remaining 50 pesos, I've decided to load Php 150. Upon having the load, I immediately get the spotify premium through my email. I received the pin number that will validate my purchase. After that, I received a message saying that Php 129 is charged in my credit as a payment for my spotify premium. Why Php 150? Because another Php 15 pesos was charged in my credit as payment for VAT. I don't know if this will really work to others, but yeah it worked to me.

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Re: Can't activate premium using globe prepaid load

hjmfabia
Newbie
As I have checked with Spotify, Globe charges 12% VAT so your credit should be 144.48PHP.

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52 Replies

Re: Can't activate premium using globe prepaid load

MattSuda
Rock Star 24
Rock Star 24

Hey @Bongkrm

 

Since you mentioned PHP, you live in the Philippines, is that correct?

 

https://support.spotify.com/ph/account_payment_help/subscription_information/payment-methods/

 

On the help page for your country it says that Spotify only accept pre-paid cards issued by Visa, MasterCard, and American Express. I do not see Globe on the list so that is probably why it is giving you an error.

MattSudaRock Star 24
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Re: Can't activate premium using globe prepaid load

MattSuda
Rock Star 24
Rock Star 24

Hey @Bongkrm

 

Sorry, I misunderstood what you meant. Globe is a carrier and not a credit card.

 

I suggest to contact Globe support.

MattSudaRock Star 24
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Re: Can't activate premium using globe prepaid load

ynnevans
Newbie
Same problem!!! Tried it again for like the 20th time now, and it still says that I have insufficient load. I have 138php load balance as well and when I entered the code, my purchase wasn't verified due to "insufficient balance" when actually, I have the required load balance for payment. This is getting annoying now every time I would try again and it would only show that I have no sufficient balance.

Re: Can't activate premium using globe prepaid load

Shideshide
Newbie
Hi guys I really need help I can't activate my Spotify premium in prepaid it says that "already registered to go surf? Please comeback later to activate your Spotify premium" even though my go surf was already expired few days ago. I tried more than 10x but still it says the same please I need help. Thanks a lot...

Re: Can't activate premium using globe prepaid load

MattSuda
Rock Star 24
Rock Star 24

Hey @Shideshide

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't activate premium using globe prepaid load

guanlin
Newbie

I'm experiencing the same thing! I've tried to re-new my subscription for the 20th time and still, it says I have insufficient balance.

Re: Can't activate premium using globe prepaid load

Bella04
Newbie
I have always paid my Spotify premium through Globe and this is the first time that my payment won't go through. Spotify keeps saying that I have insufficient balance in my prepaid card. What?! What should I do. I've been paying premium for a year through this method and this is the forst time I experienced this. So who should help us? Spotify or Globe? Please.

Re: Can't activate premium using globe prepaid load

nicris796
Newbie

I have the same problem. I have 138.86 load balance, but spotify says that the credit on my prepaid card is insufficient. Something's wrong with globe? 

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Re: Can't activate premium using globe prepaid load—Fixed!

user-removed
Not applicable

There's a solution to this!
Please try the *143# and you register there for your Spotify Premium. It's on the #3 Surf Promos >#6 Spotify Premium>There's an option what plan you want. Then they will give you the confirmation that your account is Premium and will give you the link to register.

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