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Can't activate premium using globe prepaid load

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Re: Can't activate premium using globe prepaid load

iamadrianpaolo
Newbie
Hi,

Need help here. I renewed my subscription using Globe's *143#. I got charged Php129 but when I go to my account, it still says you haven't received my payment. I am "logged in using Facebook" so I don't have an email address to give you. The email address I signed up for in Facebook has a different/separate Spotify account. How do I correct this? And don't you have an email address to send an email to?
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Re: Can't activate premium using globe prepaid load

MattSuda
Rock Star 24
Rock Star 24

Hey @iamadrianpaolo

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaRock Star 24
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Re: Can't activate premium using globe prepaid load

teten
Casual Listener

hi good evening I can't also proceed with my payment throuh globe mobile.I have sufficient load to pay for the subscription but somehting went wrong keeps on popping out. I am a tm mobile user by the way and this is the first time im using this mobile carrier to pay for my subscription. does spotify only accepts payment from a globe simcard user? please let me know and i badly need help! thanksXx

Solution!

Activating 3 Months Spotify Premium

jahzmontiel
Newbie

To those who can't activate their 3 months spotify premium for globe users, I think Php 130 to Php 140 prepaid credit isn't enough. At first I thought it's enough to load Php 130 in my prepaid (because the spotify promo is just for Php 129) but since I still have remaining 50 pesos, I've decided to load Php 150. Upon having the load, I immediately get the spotify premium through my email. I received the pin number that will validate my purchase. After that, I received a message saying that Php 129 is charged in my credit as a payment for my spotify premium. Why Php 150? Because another Php 15 pesos was charged in my credit as payment for VAT. I don't know if this will really work to others, but yeah it worked to me.

View solution in original post

Re: Activating 3 Months Spotify Premium

baby_gurl_180
Newbie

Yup you have to secure P150 load to get premium.. There's the P15 VAT.. So in total, you're paying P144! Tsk3x... 

Re: Can't activate premium using globe prepaid load

ohmarga
Newbie
Hi! You need at least P144.48 of load to subscribe to their premium promo of P129. I also had the same trouble when I only had P140 load. I chatted with an agent regarding the concern. He said that I need at least P144.48 of load to subscribe. When I had at least P144.48 load, I was able to subscribe. 🙂

I hope this helps. Thank you! 🙂

Re: Can't activate premium using globe prepaid load

Gbrlldnll
Newbie

It won't let you make the payment because globe charge 12% vat. https://s.fortumo.com/spotify/

Re: Can't activate premium using globe prepaid load

Hanz2
Casual Listener
Had the same problem and was able to solve it by atleast having P145 load. We have to consider the taxes. Try loading up to P145 and you'll be able to activate premium.

Re: Can't activate premium using globe prepaid load

Martintabz
Newbie
I had the same prob and contacted spotify support. You need to have at least 145php load credits because purchase thru Globe is subject to 12% VAT. 🙂 After loading additional credits, I tried it again and it worked.

Re: Can't activate premium using globe prepaid load

Chl7
Newbie
Hi! I have same trouble just like yours. And I discovered that Spotify Premium is not applicable for TM users. I just pass my load to someone globe user, and I used his number to register and now I'm using premium 😊
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