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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7942 Views
  • 23 replies
  • 2 likes
  • 7942 Views
  • 23 replies
  • 2 likes

Premium Family non richiesto e non utilizzato

Buonasera....mi sono accorto ora di aver sottoscritto un abbonamento a Spotify Premium family senza averne fatto richiesta...tanto che fino ad ora ho utilizzato il servizio Premium solo su un unico account...posso avere delle spiegazioni?Posso ritorn...

  • Newbie
  • Buonasera....mi sono accorto ora di aver sottoscritto un abbonamento a Spotify Premium family senza averne fatto richiesta...tanto che fino ad ora ho utilizzato il servizio Premium solo su un unico a...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Spotify customer support hackers!!!

Hello community, I recently attempted to contact the spotify customer care via telephone and it ended up being hackers who attempted to purchase giftcards for themselves. They claimed that it would cost me $199 in order for them to get my CD release ...

  • Newbie
  • Hello community, I recently attempted to contact the spotify customer care via telephone and it ended up being hackers who attempted to purchase giftcards for themselves. They claimed that it would c...
  • Luke
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Premium extend with 1 year premium

Hello, I just bought the 1 month free spotify premium for (€0,01).If I instantly buy the 1 year spotify premium, does that 1 year go in after this free month has ended & does it replace the subscription I have right now? Or does the 1 year spotify pr...

  • Casual Listener
  • Hello, I just bought the 1 month free spotify premium for (€0,01). If I instantly buy the 1 year spotify premium, does that 1 year go in after this free month has ended & does it replace the sub...
  • Luke
  • Spotify Star
  • 1162 Views
  • 3 replies
  • 0 likes
  • 1162 Views
  • 3 replies
  • 0 likes

Vodafone + Spotify in Portugal

Hi, I had a subscription through Vodafone in Portugal whom informed me that they cancelled the partnership with Spotify so the service will no longer be available from March onwards. Upon request in how to change the payment method they also informed...

  • Newbie
  • Hi,   I had a subscription through Vodafone in Portugal whom informed me that they cancelled the partnership with Spotify so the service will no longer be available from March onwards. Upon re...
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

You cannot subscribe to Spotify premium through this app

Hi everyone,I wanted to move to premium but my Spotify app (which I think is the only spotify app) tells me I cannot subscribe to premium « through this app ». See attached a screenshot (sorry it’s in French). Is there any other spotify app? The appl...

  • Newbie
  • Hi everyone, I wanted to move to premium but my Spotify app (which I think is the only spotify app) tells me I cannot subscribe to premium « through this app ». See attached a screenshot (sorry it’s...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

I cancelled my premium and have still been charged for the past 5 months

I cancelled my Spotify premium five months ago because I was supposed to get a free trial and didn't get it. I just discovered, that for the past couple months I was being charged for premium again. I only found this out due to my bank information be...

  • Newbie
  • I cancelled my Spotify premium five months ago because I was supposed to get a free trial and didn't get it. I just discovered, that for the past couple months I was being charged for premium again. ...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me acepta a un invitado mi cuenta premium

hola , invito a una de mis hijas a mi cuenta premium , le mando la invitacion y cuando la recibe y entra le aparce que el mail es incorrecto , entonces nopuedo agregarla , que hago ?

  • Newbie
  • hola , invito a una de mis hijas a mi cuenta premium , le mando la invitacion y cuando la recibe y entra le aparce que el mail es incorrecto , entonces nopuedo agregarla , que hago ?
  • rlopez1
  • Newbie
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Solved!! Account ending when I don't want it too.

The credit card I had on file was compromised. And it was blocked and cancelled. My new card is in the mail won't come for about a week. What will happen if my premium runs out? Will I lose all my playlists? And when my new card comes will I will ent...

  • Newbie
  • The credit card I had on file was compromised. And it was blocked and cancelled. My new card is in the mail won't come for about a week. What will happen if my premium runs out? Will I lose all my pl...
  • user-removed
  • Not applicable
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM SUDDENLY ENDED

My spotify premium accout is suppose to end this december but when I logged in another phone it says its not premium. The subscription ended so early yet its still due on december 24,2018

  • Newbie
  • My spotify premium accout is suppose to end this december but when I logged in another phone it says its not premium. The subscription ended so early yet its still due on december 24,2018
  • MonicaM_Bogota
  • Roadie
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account to member of family premium

I got invited to a family premium group today, but i did not quit my regular premium subscription. Is it automatically converted or do i still have to manually stop it? And how do i do that, because i can't find an unsub button in my account settings...

  • Newbie
  • I got invited to a family premium group today, but i did not quit my regular premium subscription. Is it automatically converted or do i still have to manually stop it? And how do i do that, because ...
  • MonicaM_Bogota
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo cambiar mi pais

Abri cuenta premium cuando vivia en UK pero ahora me he mudado a Chile. No me permite cambiar mi medio de pago a una tarjeta chilenta dado que en mi cuenta figura UK como pais de residencia. Al intentar ingresar la tarjeta nueva, me sale un mensaje d...

  • Newbie
  • Abri cuenta premium cuando vivia en UK pero ahora me he mudado a Chile. No me permite cambiar mi medio de pago a una tarjeta chilenta dado que en mi cuenta figura UK como pais de residencia.&nbs...
  • MonicaM_Bogota
  • Roadie
  • 1104 Views
  • 1 replies
  • 0 likes
  • 1104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with premium for family

Hi! We decided to try Premium with Family since it is cheaper than the regular one. Our payment fell through after a week and once i got it sorted up the subscription is gone. I registered the subscription again, then i sent invites to them but they ...

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  • Newbie
  • Hi! We decided to try Premium with Family since it is cheaper than the regular one. Our payment fell through after a week and once i got it sorted up the subscription is gone. I registered the subscr...
  • MonicaM_Bogota
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still charging for Spotify Account added to Family Plan TWO months ago

My wife and I had separate Spotify accounts, so two months ago I switched mine to the Family Plan. I invited her and she was added to the plan and got to keep all her playlists, which was cool. But we're still being charged for her solo plan. Which i...

  • Casual Listener
  • My wife and I had separate Spotify accounts, so two months ago I switched mine to the Family Plan.  I invited her and she was added to the plan and got to keep all her playlists, which was cool....
  • Scribbler1382
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account disappeared - Card still charged.

Hi, I’ve been on Spotify family for a few months but just recently tried to add my husband. I tried to login but apparently my username/email address is “not associated with any active Spotify account.” (I’m very sure it’s the right email/username.) ...

  • Newbie
  • Hi,   I’ve been on Spotify family for a few months but just recently tried to add my husband. I tried to login but apparently my username/email address is “not associated with any active Spoti...
  • MonicaM_Bogota
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripcion plan universitario

El dia de ayer pague la suscripcion al plan Universitario con los documentos que me pedian y no se realizo la suscripcion, volvi a intentar y nada, me salia error en el pago; entre a mi cuenta del banco y efectivamente se habian debitado dos veces el...

Screenshot_20180227-124714.png
  • Newbie
  • El dia de ayer pague la suscripcion al plan Universitario con los documentos que me pedian y no se realizo la suscripcion, volvi a intentar y nada, me salia error en el pago; entre a mi cuenta del ba...
  • MonicaM_Bogota
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled spotify premium and still got charged twice

I got spotify premium with the promotion they had going on and I cancel it and I'm still getting charge twice and i only have one account

  • Newbie
  • I got spotify premium with the promotion they had going on and I cancel it and I'm still getting  charge twice and i only have one account 
  • MonicaM_Bogota
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! I paid for Spotify premium by accidentally

hey, I was buying a spotify premiun for students but before I realized that I can't buy it because i'm in high school I put my card numbers and like paid for it and then came a new page where i had to put my name etc. But I didn't put my name because...

  • Casual Listener
  • hey, I was buying a spotify premiun for students but before I realized that I can't buy it because i'm in high school I put my card numbers and like paid for it and then came a new page where i had t...
  • Ekku
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

problems with first free month/ problemas com o primeiro mes de graca

No dia 22 de Fevereiro iniciei o primeiro mes de graca, registrei meu cartao de credito e etc. Porem hoje apareceu como se eu nunca tivesse feito nada, mas na notificacao no meu app (banco) do celular consta a compra.Tudo bem, depois de algumas horas...

indice.jpg
  • Newbie
  • No dia 22 de Fevereiro  iniciei o primeiro mes de graca, registrei meu cartao de credito e etc. Porem hoje apareceu como se eu nunca tivesse feito nada, mas na notificacao no meu app (banco) do ...
  • Bittencourt
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant cancel premium

So i bought the new year special and i want to cancel it but its saying i dont have it but when i open the app i do i have premium features it also says i can TRY premium for free

  • Newbie
  • So i bought the new year special and i want to cancel it but its saying i dont have it but when i open the app i do i have premium features it also says i can TRY premium for free
  • Melody
  • Spotify
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes