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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70916 Views

19 replies

94 likes

  • 70916 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134706 Views

69 replies

10 likes

Premium for Family
  • 134706 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73576 Views

89 replies

4 likes

  • 73576 Views
  • 89 replies
  • 4 likes

Subscription

After the free trial ends, will my account automatically be charged?? Or am I okay to just leave the subscription alone until the trial ends?

Newbie

After the free trial ends, will my account automatically be charged?? Or am I okay to just leave the subscription alone until the trial ends?

Nico

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Subscription problem

My subscription wasn’t paid for this month because Because there weren’t any money on my account so now I’m using the free Spotify however I transferred money into my account and would like to have my premium Spotify back.but it’s not going to charge...

Casual Listener

My subscription  wasn’t paid for this month because Because there weren’t any money on my account so now I’m using the free Spotify however I transferred money into my account and would like to ...

Robert_W

Community Legend

408 Views

3 replies

0 likes

  • 408 Views
  • 3 replies
  • 0 likes

Can't upgrade to premium. HELP!

I keep getting texts when I try to upgrade saying I am unsubscribed. I keep trying to add it to my phone bill

Casual Listener

I keep getting texts when I try to upgrade saying I am unsubscribed. I keep trying to add it to my phone bill 

Luke

Community Legend

423 Views

4 replies

0 likes

  • 423 Views
  • 4 replies
  • 0 likes

Mudança de cep

Mudei de endereço e tenho o plano familiar.. como altero o endereço no Spotify sem cancelar meu plano?

Newbie

Mudei de endereço e tenho o plano familiar.. como altero o endereço no Spotify sem cancelar meu plano?

Bittencourt

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Canceled Subscription w/Hulu added

I want to know that since I canceled my subscription right after signing up for the Hulu offer, will I be able to get that offer back when I renew my subscription to Spotify. I signed up initially with the intent to keep it, but on the same day cance...

Newbie

I want to know that since I canceled my subscription right after signing up for the Hulu offer, will I be able to get that offer back when I renew my subscription to Spotify.  I signed up initia...

Keanu_C

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Subscribing problem

Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the other card.so now I'm trying to use my VISA Prepaid Car...

Newbie

Hi, so I've been using my Visa Prepaid Card for about 6 months now, I think, so when my other Card came, I tried to use that to subscribe, later to learn that, that is still not a feature of the othe...

kaitlynk

Roadie

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

canceled my premium

I'm just wondering will I be charged if I cenceled before the next payment.

Newbie

I'm just wondering will I be charged if I cenceled before the next payment. 

kaitlynk

Roadie

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution suscripción

Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, que procede? es urgente

Visitor

Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, ...

Alfredo

Roadie

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

30 day trial ending soon and no benefits

Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated

Newbie

Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated 

kaitlynk

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already subscribe but still a free account

Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and login, but still free account. Can you help me?

Newbie

Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and log...

Alfredo

Roadie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se descontó el pago pero no puedo usar Spotify Premium

Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo.Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningún momento. Que hago?

Newbie

Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo. Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningú...

Alfredo

Roadie

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with the Premium for Students (4.99 for Spotify+Hulu for 12 months) Plan

Signed up for the Premium for Students (4.99 for Spotify+Hulu for 12 months) but account overview states, "Your plan will change to Spotify Premium with Hulu on 5/17/18 and you'll be charged $12.99 + tax."Can anyone explain to me why does it say that...

Newbie

Signed up for the Premium for Students (4.99 for Spotify+Hulu for 12 months) but account overview states, "Your plan will change to Spotify Premium with Hulu on 5/17/18 and you'll be charged $12...

Alfredo

Roadie

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar premium

Buenas tardes, llevo dos veces que quiero pagar premium y no me deja pagar me dice que no está disponible para mi aplicación

Newbie

Buenas tardes, llevo dos veces que quiero pagar premium y no me deja pagar me dice que no está disponible para mi aplicación 

Alfredo

Roadie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble premium estudiante

Se me hizo un cobro doble de mi suscripción a spotify, como puedo recuperar mi dinero

Newbie

Se me hizo un cobro doble de mi suscripción a spotify, como puedo recuperar mi dinero

Alfredo

Roadie

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't verify I'm a student

Hello, I am trying to activate my student premium account but although Spotify recognizes my college it will not verify me as a student. I tried to submit my transcript and class schedule as well but it would not take the file format. Any suggestions...

Newbie

Hello, I am trying to activate my student premium account but although Spotify recognizes my college it will not verify me as a student. I tried to submit my transcript and class schedule as well but...

Alfredo

Roadie

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay Spotify premium student

hi i made a Spotify payment for estdiates but my university is not registered i am from ecuador, they charged me twice with the value of 6 $ and i do not have a premium. What can I do to get back or have a premium one month help me please

Newbie

hi i made a Spotify payment for estdiates but my university is not registered i am from ecuador, they charged me twice with the value of 6 $ and i do not have a premium. What can I do to get back or ...

Alfredo

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify w/ Hulu Billing

Hey so I had signed up last month for the Spotify with Hulu promotion. Since then, my card expired and I had to update with a new one. Now when I go to view my Spotify subscriptions it says I'm only subscribed to Spotify but I can go to Hulu for $12....

Newbie

Hey so I had signed up last month for the Spotify with Hulu promotion. Since then, my card expired and I had to update with a new one. Now when I go to view my Spotify subscriptions it says I'm only ...

Alfredo

Roadie

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 Day Trial

I recently activated a 30-Day free trial but when I logged into the app, it says that I activated a 7-Day trial. Can anyone help me with this?

Newbie

I recently activated a 30-Day free trial but when I logged into the app, it says that I activated a 7-Day trial. Can anyone help me with this?

Alfredo

Roadie

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

I’ve been charged standArd price for Spotify premium and I am a student. I re signed up for student discount still charged me full price

Newbie

I’ve been charged standArd price for Spotify premium and I am a student. I re signed up for student discount still charged me full price 

Alfredo

Roadie

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failure

I attempted to purchage a e-gift for 6 months and stumbled upon a payment failure. I tried with two credit cards. Is anyone else having issues?

Newbie

I attempted to purchage a e-gift for 6 months and stumbled upon a payment failure.  I tried with two credit cards. Is anyone else having issues? 

Alfredo

Roadie

281 Views

1 replies

1 likes

  • 281 Views
  • 1 replies
  • 1 likes