Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6508 Views
  • 23 replies
  • 2 likes
  • 6508 Views
  • 23 replies
  • 2 likes

opkrevning

skulle lige se hvad krav der var for studenter premium, og efter de tog de 50 kr selvom jeg ikke har foet premium hvad kan jeg gore?

  • Newbie
  • skulle lige se hvad krav der var for studenter premium, og efter de tog de 50 kr selvom jeg ikke har foet premium hvad kan jeg gore?
  • TheBrickSlayer
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

I am being double billed for my Spotify account. How can I cancel one? I do have the accounts.

I am beng double billed monthly from Spotify for $14.99 How do I cancel one? From my visa bill I have two different numbers from Spotify. Kim

  • Newbie
  • I am beng double billed monthly from Spotify for $14.99   How do I cancel one?   From my visa bill I have two different numbers from Spotify.   Kim
  • TheBrickSlayer
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Valentine's Promo

Hi, l signed up for the Spotify 60 days trial yesterday. I had premium until this afternoon. l don't know what happened but now my account says free with no record of it. I would have totally subscribed after that trial, but l really don't appreciate...

  • Casual Listener
  • Hi, l signed up for the Spotify 60 days trial yesterday. I had premium until this afternoon. l don't know what happened but now my account says free with no record of it. I would have totally subscri...
  • Erkuspwn
  • Music Fan
  • 602 Views
  • 5 replies
  • 0 likes
  • 602 Views
  • 5 replies
  • 0 likes

Solved!! Ads shown for premium users

After the new spotify update, when I opened Spotify, I got this ad for the new James Bay album. It also happened to a friend of mine, she got the exact same ad. I wouldn't mind it, but the problem is, that I have a premium subscription. So I'm not ha...

  • Newbie
  • After the new spotify update, when I opened Spotify, I got this ad for the new James Bay album. It also happened to a friend of mine, she got the exact same ad. I wouldn't mind it, but the problem is...
  • Maxim
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • advertisement
    Premium
  • 434 Views
  • 1 replies
  • 0 likes

Insufficient funds charge

Was charge the day before because my bank didn't have enough funds when the payment was scheduled for the next day !! I want a refund

  • Newbie
  • Was charge the day before because my bank didn't have enough funds when the payment was scheduled for the next day !! I want a refund
  • bailey_31red
  • Newbie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Billed Twice for a number of months

Hi, I have just noticed I have been billed twice and this goes back for a numbner of months. How do I resolve this as quickly as possible? Thanks

  • Casual Listener
  • Hi, I have just noticed I have been billed twice and this goes back for a numbner of months.  How do I resolve this as quickly as possible?  Thanks 
  • Bittencourt
  • Spotify Star
  • 293 Views
  • 4 replies
  • 0 likes
  • 293 Views
  • 4 replies
  • 0 likes

Cancelled family Subscription, still being charged

I cancelled family subscription, yet a $14.99 Spotify charge keeps showing up on my credit card statement. My subscription status says I am Spotify Free, but when receipts is checked, you can see I am still receiving charges. Please let me know how t...

  • Casual Listener
  • I cancelled family subscription, yet a $14.99 Spotify charge keeps showing up on my credit card statement. My subscription status says I am Spotify Free, but when receipts is checked, you can see I a...
  • CryticalAce
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Premium Subscription

Hello, Spotify. Can't we pay for our subscription directly on the app? I'm using my phone number as the payment method on the Playstore, and can't use my credit card anymore. Is there a way for you to add a feature of it on the app?

  • Newbie
  • Hello, Spotify. Can't we pay for our subscription directly on the app? I'm using my phone number as the payment method on the Playstore, and can't use my credit card anymore. Is there a way for you t...
  • TheBrickSlayer
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Can't update payment details

Hi,I have a new card and so need to update my payment info but it doesn't seem to want to accept the new card... help! Have tried numerous times but still no luck.

  • Newbie
  • Hi, I have a new card and so need to update my payment info but it doesn't seem to want to accept the new card... help! Have tried numerous times but still no luck.
  • TheBrickSlayer
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Listening to music and it suddenly stopped playing

I have premium and I've never had this problem before but as my songs were changing my music suddenly stopped playing. I'm paid up until March 2nd and have all my songs downloaded...

  • Casual Listener
  • I have premium and I've never had this problem before but as my songs were changing my music suddenly stopped playing. I'm paid up until March 2nd and have all my songs downloaded...
  • Jakepitts96
  • Casual Listener
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Cant cancel subscription(cant find account)

My mom has registered her credit card on an spotify account, and we have no clue what account that might be. We tried anything. Is there any possible way to denie money being pulled from the card?

  • Newbie
  • My mom has registered her credit card on an spotify account, and we have no clue what account that might be. We tried anything. Is there any possible way to denie money being pulled from the card?
  • phan_times
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Moved from the UK to Canada.. not letting me change my bank dets

My premium subscription to Spotify just bounced because it's been coming out of my UK account. Which I no longer use, because I'm living in Canada. Trying to update my payment details, but it's not letting me change my country payment method - yes, i...

  • Newbie
  • My premium subscription to Spotify just bounced because it's been coming out of my UK account. Which I no longer use, because I'm living in Canada. Trying to update my payment details, but it's not l...
  • phan_times
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Cancelled subscription and lost premium

I was setting up spotify for my Dad less than a month ago and I bought 3 months spotify for him at the end if that deal where it cost €0.99. We were using someone elses card at the time so I cancelled the subscription to prevent further charging but ...

  • Casual Listener
  • I was setting up spotify for my Dad less than a month ago and I bought 3 months spotify for him at the end if that deal where it cost €0.99. We were using someone elses card at the time so I cancelle...
  • Sean_Hynes
  • Casual Listener
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

Error message when enter giftcard

I recieved four $10 giftcards. I entered the first three with no problem. The fourth one when I enter it keeps giving me this message: Something went wrong. Try again, or get help.

  • Newbie
  • I recieved four $10 giftcards. I entered the first three with no problem. The fourth one when I enter it keeps giving me this message:   Something went wrong. Try again, or <a href="https:/...
  • Troniksound
  • Regular
  • 855 Views
  • 3 replies
  • 0 likes
  • 855 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't Update Payment to Paypal

I have a few Premium subscriptions, and I have been able to change a couple of them from an expiring card to Paypal, although when I have tried to change another it keeps giving me the "Something went wrong. Try again or get help." error. Changing to...

  • Casual Listener
  • I have a few Premium subscriptions, and I have been able to change a couple of them from an expiring card to Paypal, although when I have tried to change another it keeps giving me the "Something wen...
  • onecrossing
  • Casual Listener
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Superuser Contribution 60 days trial problem

I subscribed for the 60 days free trial today and was immediately able to download my playlists, have unlimited skips and it all works offline as well.In my subscription it still says though I'm on free and offers me to upgrade to a 30 days free tria...

  • Visitor
  • I subscribed for the 60 days free trial today and was immediately able to download my playlists, have unlimited skips and it all works offline as well. In my subscription it still says though I'm on...
  • Aimee_T
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

I cleared my premium account's cache and I don't have the premium features anymore, I don't know if I'm still paying for it or it cancelled it

  • Visitor
  • I cleared my premium account's cache and I don't have the premium features anymore, I don't know if I'm still paying for it or it cancelled it
  • Aimee_T
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution I did payment but premium is not active

Hello, i did payment for 1 month of my student plan. But spotify didn’t send me a receipt to my mail and when i look to my account that says my acc is free. But when i look to my bank account there is a payment 6.99 TRY and a description which is “(R...

  • Visitor
  • Hello, i did payment for 1 month of my student plan. But spotify didn’t send me a receipt to my mail and when i look to my account that says my acc is free. But when i look to my bank account there i...
  • Aimee_T
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution My cards been used on a premium account that isn't mine

There is no contact number therefore I cannot really get in touch with somebody that can sort out the issue and get me a refund on the subscription, I currently have spotify premium free on this account via vodafone so spotify don't even have my bank...

  • Newbie
  • There is no contact number therefore I cannot really get in touch with somebody that can sort out the issue and get me a refund on the subscription, I currently have spotify premium free on this acco...
  • Aimee_T
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes