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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151099 Views

69 replies

10 likes

Premium for Family
  • 151099 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

DeeDee36

Visitor

96903 Views

90 replies

4 likes

  • 96903 Views
  • 90 replies
  • 4 likes

Subscribtion Renewed?

HelloI subscribed in Spotify Premium last year or so. Today I've realised that I cannot get accessed to my playlist. I had to log in, change my password. And an ad from Spotify asks me if I wanted to subscribe in Spotify Premium. I don't get it. Is t...

Casual Listener

Hello I subscribed in Spotify Premium last year or so. Today I've realised that I cannot get accessed to my playlist. I had to log in, change my password. And an ad from Spotify asks me if I wanted ...

Keanu_C

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

How to resubscribe to Spotify student

Hello,I already have a spotify account and I would like to add the student discount, how do I do that?

Newbie

Hello, I already have a spotify account and I would like to add the student discount, how do I do that?  

Keanu_C

Community Legend

1499 Views

1 replies

0 likes

  • 1499 Views
  • 1 replies
  • 0 likes

How do I contact Spotify about my subscription?

I was charged for Premium but I cancelled my autopay. Is there a way to be refunded? I also want to change to a Student Premium account.

Casual Listener

I was charged for Premium but I cancelled my autopay. Is there a way to be refunded?   I also want to change to a Student Premium account.

Noah

Community Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

How can I get invoice

Hi, i need an invoice for my company with your VAT number, how can i get it? i know this page: https://www.spotify.com/pl/account/subscription/receipt/ no solutions here.

Newbie

Hi,  i need an invoice for my company with your VAT number, how can i get it?    i know this page:  https://www.spotify.com/pl/account/subscription/receipt/  no solution...

Noah

Community Legend

1135 Views

1 replies

0 likes

  • 1135 Views
  • 1 replies
  • 0 likes

Spotify Premium não liberou

Efetuei o pagamento do Spotify Premium para estudantes, já foi debitado do cartão de crédito e a SheerID já confirmou a identidade de estudante, no entanto não liberou minha conta Premium já tem mais de 24 hrs da liberação da ID e ainda consta como c...

Newbie

Efetuei o pagamento do Spotify Premium para estudantes, já foi debitado do cartão de crédito e a SheerID já confirmou a identidade de estudante, no entanto não liberou minha conta Premium já tem mais...

Bittencourt

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Carte de crédit

Salut ma carte de crédit a été débité quatre fois cela n'est pas normal comment peut on y résoudre car je suis extrêmement énerver

Newbie

Salut ma carte de crédit a été débité quatre fois cela n'est pas normal comment peut on y résoudre car je suis extrêmement énerver 

Roxanne7

Newbie

745 Views

4 replies

0 likes

  • 745 Views
  • 4 replies
  • 0 likes

Claiming Fido promotion

Hey, I'm currently studying at UW in Canada and I signed up with Fido. Part of the deal was 6 months of Spotify premium, however, it won't let me subscribe using my credit card. When I change the region to reflect my payment method I get automaticall...

Newbie

Hey,   I'm currently studying at UW in Canada and I signed up with Fido. Part of the deal was 6 months of Spotify premium, however, it won't let me subscribe using my credit card. When I chang...

Bethany_Dawn

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium doesnt work with PayPal

A day ago I've tried (for the first time) to get the 30 days trial Spotify Premium.I've logged in today to realize I didn't get any of the premium features and that is my account is still FREE.This is the first time paying to Spotify with this PayPal...

Casual Listener

A day ago I've tried (for the first time) to get the 30 days trial Spotify Premium. I've logged in today to realize I didn't get any of the premium features and that is my account is still FREE. Th...

Luke

Community Legend

2610 Views

5 replies

0 likes

  • 2610 Views
  • 5 replies
  • 0 likes

Solved!! Fui cobrado duas vezes

Fiz o cadastro para receber desconto de estudante, onde coloquei todos os meus dados (inclusive o cartão de crédito) e imediatamente foi feita uma cobrança no valor da assinatura como estudante.Depois recebi um email de confirmação da minha solicitaç...

Casual Listener

Fiz o cadastro para receber desconto de estudante, onde coloquei todos os meus dados (inclusive o cartão de crédito) e imediatamente foi feita uma cobrança no valor da assinatura como estudante. Dep...

Rodnei

Casual Listener

1003 Views

2 replies

0 likes

  • 1003 Views
  • 2 replies
  • 0 likes

Hulu No Commericals

If I sign up for the Hulu bundle, can I then add the No Commercials option to Hulu after the trial period?

Newbie

If I sign up for the Hulu bundle, can I then add the No Commercials option to Hulu after the trial period?

SCARTER439

Newbie

592 Views

2 replies

0 likes

  • 592 Views
  • 2 replies
  • 0 likes

Superuser Contribution Troubles with first payment

Hi unfortunately i got some troubles, when i tried to pay the first Spotify month. I check the data, And they were fine, but after i pushed the button for create my premium account then on the screan jumps the sentence your payment had failed. Of cou...

Casual Listener

Hi unfortunately i got some troubles, when i tried to pay the first Spotify month. I check the data, And they were fine, but after i pushed the button for create my premium account then on the s...

Melody

Spotify

667 Views

4 replies

0 likes

  • 667 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cuenta premium cancelada por spotify con vodafone

Hola, Tengo desde hace dos años +- mi cuenta premium que la pago a través de la factura de vodafone y hoy me dice al entrar que la cuenta premium se ha cancelado y que la vuelta a contratar pero vodafone me la sigue cobrando, no entiendo nada. Ya he ...

Casual Listener

Hola,    Tengo desde hace dos años +- mi cuenta premium que la pago a través de la factura de vodafone y hoy me dice al entrar que la cuenta premium se ha cancelado y que la vuelta a cont...

Melody

Spotify

744 Views

3 replies

0 likes

  • 744 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant pay with paypal no more

i tried renewing my subscribtion with paypal but the option to pay with paypal does not show up. Why?

Casual Listener

i tried renewing my subscribtion with paypal but the option to pay with paypal does not show up. Why?

Melody

Spotify

898 Views

5 replies

0 likes

  • 898 Views
  • 5 replies
  • 0 likes

Can't purchase Spotify Premium with PayMaya

Im trying to pay for a Spotify Premium but an error occurs saying, "Payment failed. Try again, or use a different payment method." I have enough balance on my account. Please help me.

Visitor

 Im trying to pay for a Spotify Premium but an error occurs saying, "Payment failed. Try again, or use a different payment method." I have enough balance on my account. Please help me.

DL141

Newbie

1852 Views

3 replies

0 likes

  • 1852 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancele la suscripción familiar por error.

Buenas. Cancelé la cuenta premium familiar por error y ahora cuando la quiero renovar me sale que el cobro será la cuenta premium para un solo usuario. Hay alguna forma de renovar la cuenta familiar sin necesidad de volver a crearla? Me refiero a vol...

Newbie

Buenas. Cancelé la cuenta premium familiar por error y ahora cuando la quiero renovar me sale que el cobro será la cuenta premium para un solo usuario. Hay alguna forma de renovar la cuenta familiar ...

ZullyB

Roadie

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo puedo salir de un plan familiar que sigue vigente?

Cómo puedo salir de un plan familiar, sigue vigente, pero el que la organizo, no sé acuerda de su cuenta, y no me puedo salir

Newbie

Cómo puedo salir de un plan familiar, sigue vigente, pero el que la organizo, no sé acuerda de su cuenta, y no me puedo salir

ZullyB

Roadie

10116 Views

1 replies

0 likes

  • 10116 Views
  • 1 replies
  • 0 likes

Superuser Contribution CUENTA PREMIUM FAMILIAR Y MIS 5 INVITADOS

TENGO A MIS 5 INVITADOS DADOS DE ALTA Y A CADA RATO LES LLEGA UNA NOTIFICACION QUE DEBEN RESPONDER SI ESTAN EN EL MISMO DOMICILIO DEL TITULAR, TODOS ESTAN EN EL MISMO DOMICILIO PERO NO SIEMPRE ESTAN REVISANDO SU CORREO Y SE LES PASA CONTESTAR Y LA DA...

Newbie

TENGO A MIS 5 INVITADOS DADOS DE ALTA Y A CADA RATO LES LLEGA UNA NOTIFICACION QUE DEBEN RESPONDER SI ESTAN EN EL MISMO DOMICILIO DEL TITULAR, TODOS ESTAN EN EL MISMO DOMICILIO PERO NO SIEMPRE ESTAN ...

ZullyB

Roadie

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Country registration

I cant change my Country in my profileim in Greece but want Germany in my profileHow Tod oder.

Newbie

I cant change my Country in my profile im in Greece but want Germany in my profile How Tod oder.

Maxim

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

My Debit Card Keeps On Being Rejected

For awhile I have been trying to add my Chase debit card to pay for me account and it always gets rejected. I contacted Chase and they claim nothing has been declined and Spotify claims it's a bank issue. I use the right CVV, CC#, expiration date, an...

Casual Listener

For awhile I have been trying to add my Chase debit card to pay for me account and it always gets rejected.  I contacted Chase and they claim nothing has been declined and Spotify claims it's a ...

maianh

Newbie

871 Views

2 replies

6 likes

  • 871 Views
  • 2 replies
  • 6 likes