Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 185211 Views
- 116 replies
- 12 likes
- 185211 Views
- 116 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Newbie
- 21013 Views
- 28 replies
- 4 likes
- 21013 Views
- 28 replies
- 4 likes
assinatura estudante
fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?
- fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?
-
-
- Spotify Star
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Erro no formulário
Estou tentando comprar o premium via boleto bancário e não estou conseguindo. Aparece a mensagem de que há um erro no formulário, mas as informações estão todas corretas. Já tentei por outros navegadores e no e-mail que mandei disseram pra perguntar ...
- Estou tentando comprar o premium via boleto bancário e não estou conseguindo. Aparece a mensagem de que há um erro no formulário, mas as informações estão todas corretas. Já tentei por outros navegad...
-
-
- Spotify Star
- 244 Views
- 1 replies
- 0 likes
- 244 Views
- 1 replies
- 0 likes
Fui cobrado duas vezes
Comecei a me inscrever e acabou que cobrou duas vezes no meu cartão
- Comecei a me inscrever e acabou que cobrou duas vezes no meu cartão
-
-
- Spotify Star
- 1277 Views
- 4 replies
- 0 likes
- 1277 Views
- 4 replies
- 0 likes
Premium is not working on mobile
Just signed up for Spotify premium. Started my 30 day premium trial period before subscription payment. My account says premium, webplayer plays nicely whatever i search, pick.. however mobile App says : FREE, and keep suggesting Premium if I want an...
- Just signed up for Spotify premium. Started my 30 day premium trial period before subscription payment. My account says premium, webplayer plays nicely whatever i search, pick.. however mobile App sa...
-
-
- Newbie
- 605 Views
- 5 replies
- 2 likes
- 605 Views
- 5 replies
- 2 likes
$99 Annually for Premium-What about Capital One?
I'm currently paying for Premium with my Capital One credit card and getting the 50% rebate each month. But I received an offer to subscribe to Premium for a year for $99. Obviously I'm getting a better rate with Capital One, but that offer ends in a...
- I'm currently paying for Premium with my Capital One credit card and getting the 50% rebate each month. But I received an offer to subscribe to Premium for a year for $99. Obviously I'm getting a bet...
-
-
- Newbie
- 1407 Views
- 2 replies
- 0 likes
- 1407 Views
- 2 replies
- 0 likes
Superuser Contribution Promblem z płatnością
Mam problem z płatnością za Spotify Premium.Kontaktowałem się z bankiem który powiedział że rzekomo nie posiada zapisanych jakichkolwiek prób płatności i że prawdopodobnie że jakis problem pojawił się po wszej stronie.Prosze o pomoc i wyjaśnienie gdz...
- Mam problem z płatnością za Spotify Premium.Kontaktowałem się z bankiem który powiedział że rzekomo nie posiada zapisanych jakichkolwiek prób płatności i że prawdopodobnie że jakis problem pojawił si...
-
-
- Roadie
- 827 Views
- 1 replies
- 0 likes
- 827 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas con Plan Familiar Premium
En el plan familiar les envié la invitación a los otros usuarios pero cuando tratan de entrar dice que ah habido un error y no se pueden sumar a la cuenta
- En el plan familiar les envié la invitación a los otros usuarios pero cuando tratan de entrar dice que ah habido un error y no se pueden sumar a la cuenta
-
-
- Roadie
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
Superuser Contribution Student Discount, but charged twice this month, second one being £9.99
I have tried looking for the live chat option for an hour, but can't seem to find it this time. They fixed this problem for me in no time... I've been charged twice this month, and I'm on student discount, but my 2nd charge was £9.99
- I have tried looking for the live chat option for an hour, but can't seem to find it this time. They fixed this problem for me in no time... I've been charged twice this month, and I'm...
-
-
- Spotify
- 320 Views
- 1 replies
- 0 likes
- 320 Views
- 1 replies
- 0 likes
Family Plan
Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?
- Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?
-
-
- Community Legend
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Cant change payment method
Aparently my credit card is rejecting the payment. When I want to update the payment method, I cannot do it. The system says that the credit card does not match with the country where I am. When I want to chenge the country from my account, the field...
- Aparently my credit card is rejecting the payment. When I want to update the payment method, I cannot do it. The system says that the credit card does not match with the country where I am. When I wa...
-
-
- Spotify Star
- 397 Views
- 3 replies
- 0 likes
- 397 Views
- 3 replies
- 0 likes
add's
We have a subscription. Wer pay €4.99 per month. When logged in on our computer we have no annoying add's. When we want to play music from our phones through a bluetooth speaker we get the annoying add's. We logged out on our computer and logged in o...
- We have a subscription. Wer pay €4.99 per month. When logged in on our computer we have no annoying add's. When we want to play music from our phones through a bluetooth speaker we get the annoying a...
-
-
- Composer
- 320 Views
- 4 replies
- 0 likes
- 320 Views
- 4 replies
- 0 likes
Premium funktioniert nicht
Ich hatte bis vor einer halben srunde noch premium und jetzt ist es weg. Ich habe mich schon ein und ausgeloggt nix funktioniert. Bezahlt ist es auch schon. Seit dem 15.04. Können sie mir weiter helfen?
- Ich hatte bis vor einer halben srunde noch premium und jetzt ist es weg. Ich habe mich schon ein und ausgeloggt nix funktioniert. Bezahlt ist es auch schon. Seit dem 15.04. Können sie mir we...
-
-
- Spotify Star
- 444 Views
- 1 replies
- 0 likes
- 444 Views
- 1 replies
- 0 likes
Can´t use any card to renew my subscription
Hi community, I have been trying for 1 hour to renew my payment with 3 different cards and it has been impossible. First I changed to my new country (Denmark) and pay with my card but it failed. I tried once again with 2 differents spanish cards and ...
- Hi community, I have been trying for 1 hour to renew my payment with 3 different cards and it has been impossible. First I changed to my new country (Denmark) and pay with my card but ...
-
-
- Spotify Star
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
Explanation on how Free Streaming works
I am asking for an in depth explanation on the Free Streaming subscription and how exactly it works. I shouldn't have to pay for music that isn't stepped on with voice overs.I mean I don't **bleep** about what they are trying to say.
- I am asking for an in depth explanation on the Free Streaming subscription and how exactly it works. I shouldn't have to pay for music that isn't stepped on with voice overs. I mean I don't **bleep*...
-
-
- Spotify Star
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
Won't let me pay
Hey everyone! So my credit card expired this month and I tried to update my details,but the update button refused to work. I cancelled the subscription so that it doesn't try taking money off the wrong card again but now it won't let me resubscribe. ...
- Hey everyone! So my credit card expired this month and I tried to update my details, but the update button refused to work. I cancelled the subscription so that it doesn't try taking...
-
-
- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
can't seem to update my card info - month field to be exact
i'm trying ot update my credit card info with a new one and it's always giving an error because the "month" field isn't working and won't allow me to enter the "month". every other field is fine. anyone else having this problem? is there a troublesho...
- i'm trying ot update my credit card info with a new one and it's always giving an error because the "month" field isn't working and won't allow me to enter the "month". every other field is fine. &nb...
-
-
- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Superuser Contribution Familiar premium
Estoy invitado a formar parte d premium pero no me deja actualizar la cuenta y por lo tanto no puedo acceder a premium que puedo hacer?
- Estoy invitado a formar parte d premium pero no me deja actualizar la cuenta y por lo tanto no puedo acceder a premium que puedo hacer?
-
-
- Spotify
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes
Superuser Contribution If i change my subscriptions to student, do i get charged again for this month?
Recently paid for this month's premium account, on the 12th. Then I found out about the student discount bundled with hulu.I'm definitely going to make the change, but I want to know if I'll get charged the $4.99 once I make the switch.What are my op...
- Recently paid for this month's premium account, on the 12th. Then I found out about the student discount bundled with hulu. I'm definitely going to make the change, but I want to know if I'll get ch...
-
-
- Spotify
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Hello everyone!
Hello everyone! I had a premium account and I canceled it. But anyway I keep getting the payment from my credit card .. How can I stop them from billing and collecting? Or that they put me back to the premium account then?
- Hello everyone! I had a premium account and I canceled it. But anyway I keep getting the payment from my credit card .. How can I stop them from billing and collecting? Or that they put me back to th...
-
-
- Spotify
- 360 Views
- 1 replies
- 0 likes
- 360 Views
- 1 replies
- 0 likes
Superuser Contribution signed me up for premium without my consent I don't have Twitter and they don't have a phone to call
The app automatically signed me up for premium without my consent this **bleep** the "help" pages just go back and forth between each other and don't do anything rhw2rw is no option to cancel and no number to call or chat line you can only tweet them...
- The app automatically signed me up for premium without my consent this **bleep** the "help" pages just go back and forth between each other and don't do anything rhw2rw is no option to cancel and no ...
-
-
- Spotify
- 354 Views
- 1 replies
- 0 likes
- 354 Views
- 1 replies
- 0 likes