Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 146887 Views
- 99 replies
- 12 likes
- 146887 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16969 Views
- 27 replies
- 4 likes
- 16969 Views
- 27 replies
- 4 likes
Update credit card and location
Hello, I tried to change my credit card from a HK one to a French one. After entering the card's details, I have a red notice saying I should first update my account's location (from HK to France I guess). However, when I try and do that, the country...
- Hello, I tried to change my credit card from a HK one to a French one. After entering the card's details, I have a red notice saying I should first update my account's location (from HK...
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- Spotify Star
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Joining a family account when you're already a premium subscriber
I want to set up a premium family account however one of the users is already a premium subscriber. When I add them to my family account will they receive a refund for the month they've just paid for? Otherwise, we'll be paying twice for the same per...
- I want to set up a premium family account however one of the users is already a premium subscriber. When I add them to my family account will they receive a refund for the month they've just paid for...
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- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Solved!! I have a premium account. Why am I seeing ads? What am I paying for?
I don't understand why I must be forced to click out of ads on the desktop version of the app when I'm already paying for a subscription? Do they take my money and then subject me to advertisements?
- I don't understand why I must be forced to click out of ads on the desktop version of the app when I'm already paying for a subscription? Do they take my money and then subject me to advertisements?&...
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- Community Legend
- 535 Views
- 3 replies
- 0 likes
- 535 Views
- 3 replies
- 0 likes
possible double charge?
i already paid this month’s spotify premium but a week after my payment, i got asked again to pay. i don’t have any more money on a credit card, so i’m left with the notification to change my payment details or else my premium is cancelled, but i alr...
- i already paid this month’s spotify premium but a week after my payment, i got asked again to pay. i don’t have any more money on a credit card, so i’m left with the notification to change my payment...
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- Community Legend
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Addebito ingiustificato
non mi hanno approvato la richiesta dell'abbomamento studenti per socumento non valido ma mi hanno preso ugualmente i soldi e non una sola volta ma tre quindi risulta che mi abbiano adebitato 14,97. richiedo, visto che non sono abbonata, che mi venga...
- non mi hanno approvato la richiesta dell'abbomamento studenti per socumento non valido ma mi hanno preso ugualmente i soldi e non una sola volta ma tre quindi risulta che mi abbiano adebitato 14,97. ...
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- Community Legend
- 911 Views
- 7 replies
- 0 likes
- 911 Views
- 7 replies
- 0 likes
Suspending subscription
HiI have recently upgraded my phone with Vodafone and as part of the contract I get 2 years free Spotify.With already being a premium member I am unable to take up this offer as I have already paid up front for memberships, and it will not allow me t...
- Hi I have recently upgraded my phone with Vodafone and as part of the contract I get 2 years free Spotify. With already being a premium member I am unable to take up this offer as I have already pa...
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- Casual Listener
- 357 Views
- 2 replies
- 0 likes
- 357 Views
- 2 replies
- 0 likes
Price problem
hello im from israel.i want to subscribe but i have a problem:why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS)thank you for the help,
- hello im from israel. i want to subscribe but i have a problem: why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS) thank you for the help,
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- Spotify Star
- 1381 Views
- 1 replies
- 0 likes
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PriceSubscription
- 1381 Views
- 1 replies
- 0 likes
dont know the email I used to make account
I have spotify premium. How do I find out the email I used for the account. I have the user name, but I have tried to send the password reset and I've checked all possible email accounts I've used. and nothing. I want to cancel my premium subscriptio...
- I have spotify premium. How do I find out the email I used for the account. I have the user name, but I have tried to send the password reset and I've checked all possible email accounts I've used. a...
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- Spotify Star
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
I still got charged?
I cancelled my spotify account for this month and yet my account still got charged. It had also said on my account that the membership was going to cancel yesterday and I got charged today. Was it something that spotify messed up or was it that I can...
- I cancelled my spotify account for this month and yet my account still got charged. It had also said on my account that the membership was going to cancel yesterday and I got charged today. Was it so...
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- Spotify Star
- 268 Views
- 1 replies
- 0 likes
- 268 Views
- 1 replies
- 0 likes
Can's see music in Premium family plan
My husband uprgraded to the Premium family plan and invited me. When I log in the account does show that I am part of the family plan. But when I click on Songs or Albums, nothing shows up. It has the message "Your favouite songs will appear here". W...
- My husband uprgraded to the Premium family plan and invited me. When I log in the account does show that I am part of the family plan. But when I click on Songs or Albums, nothing shows up. It has th...
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- Spotify Star
- 349 Views
- 1 replies
- 0 likes
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Premium family
- 349 Views
- 1 replies
- 0 likes
Being charged for premium after cancelled
I check my paypal account to find that on April 5th, I was charged $9.99 by Spotify inc after cancelling my subscription. I checked my account and it gave me premium that I didn’t want. I had already cancelled yet it still charged me and gave me prem...
- I check my paypal account to find that on April 5th, I was charged $9.99 by Spotify inc after cancelling my subscription. I checked my account and it gave me premium that I didn’t want. I had already...
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- Not applicable
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
Superuser Contribution Problema cuenta gratis
Hola ayuda por error puse la cuenta gratis de spotify , cuando mi hermano me habia invitado al plan familiar. En la pagina me aparece plan familiar y en la app cuenta gratis la quiero sacar y no puedo . AYUDA!
- Hola ayuda por error puse la cuenta gratis de spotify , cuando mi hermano me habia invitado al plan familiar. En la pagina me aparece plan familiar y en la app cuenta gratis la quiero sacar y no pued...
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- Roadie
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Help
En la publicidad me muestran 2 meses pagando $100 mx mediante oxxo pagando en efectivo e imprimi la hoja y fui a pagar. El problema es que al ver mi cuenta sigue teniendo publicidad y no es premium. ¿Que debo hacer para tener mi cuenta premium?
- En la publicidad me muestran 2 meses pagando $100 mx mediante oxxo pagando en efectivo e imprimi la hoja y fui a pagar. El problema es que al ver mi cuenta sigue teniendo publicidad y no es premium. ...
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- Roadie
- 292 Views
- 1 replies
- 0 likes
- 292 Views
- 1 replies
- 0 likes
Superuser Contribution HELP
Pagué cuenta premium universitario. Inserté mis documentos, me apareció que Spotify enviaría una confirmación a mi correo. Hasta el momento no he recibido nada, mi cuenta sigue siendo FREE y el pago fue efectuado. Ayuda
- Pagué cuenta premium universitario. Inserté mis documentos, me apareció que Spotify enviaría una confirmación a mi correo. Hasta el momento no he recibido nada, mi cuenta sigue siendo FREE y el pago ...
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- Roadie
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Superuser Contribution Can't go premium
Hello, Spotify just arrived in my country and the hype is real, but i have this major problem, i can't go premium, after i enter all my card info, there pops up a red window that says:"Payment failed. Try again, or use a different payment method. Get...
- Hello, Spotify just arrived in my country and the hype is real, but i have this major problem, i can't go premium, after i enter all my card info, there pops up a red window that says: " Paym...
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- Roadie
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription to Premium since january 2017 but no service provided these last days
Hi, i have subscribed to this service but since few days, i am always interupted while listening, by ads suggesting the Premium service.Please help me to solve this issue cause I'm paying without any benefit to this service and would be obliged to te...
- Hi, i have subscribed to this service but since few days, i am always interupted while listening, by ads suggesting the Premium service. Please help me to solve this issue cause I'm paying without a...
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- Roadie
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Debito em conta
Boa tarde, É possivel fazer a alteração do pagamento de cartão de credito para debito em conta?
- Boa tarde, É possivel fazer a alteração do pagamento de cartão de credito para debito em conta?
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- Spotify Star
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
Solved!! Giftcard code not readable anymore
I bought a 10€ giftcard and the code got damaged when i scratched it and when i tried to contact the support some difficulties came up.I was told to send them the pictures of the card and the receipt but the e-mail just won´t send.I can send e-mails ...
- I bought a 10€ giftcard and the code got damaged when i scratched it and when i tried to contact the support some difficulties came up. I was told to send them the pictures of the card and the recei...
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- Casual Listener
- 437 Views
- 3 replies
- 0 likes
- 437 Views
- 3 replies
- 0 likes
Can't cancel subscription to Spotify Student
Hi there Moments ago I decided, since I am a student (in Switzerland) that I'd try the Spotify Premium offer for students at half the regular price. I was prompted my credit card info and then I got a message telling me to validate that I was indeed ...
- Hi there Moments ago I decided, since I am a student (in Switzerland) that I'd try the Spotify Premium offer for students at half the regular price. I was prompted my credit card in...
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- Spotify Star
- 224 Views
- 3 replies
- 0 likes
- 224 Views
- 3 replies
- 0 likes
Superuser Contribution No puedo registrarme en mi plan de Spotify familiar de nuevo
No pude ingresar a mi correo para verificar mi dirección y ahora cuando quiero volver a registrarme en mi plan familiar no me permite
- No pude ingresar a mi correo para verificar mi dirección y ahora cuando quiero volver a registrarme en mi plan familiar no me permite
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- Roadie
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes