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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13344 Views
  • 26 replies
  • 2 likes
  • 13344 Views
  • 26 replies
  • 2 likes

Superuser Contribution Connecting Spotify to Hulu as Student

Everytime I try to connect to my Hulu for the student subscription it tells me that it cannot connect because it is only available for limited commericals but I have a limited commericals account on Hulu. Help

  • Newbie
  • Everytime I try to connect to my Hulu for the student subscription it tells me that it cannot connect because it is only available for limited commericals but I have a limited commericals account on ...
  • SergioDavid
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Randomly buys premium

Hello! Today i found out that i have bought spotify premium. I check that on my internet bank, but funny thing is that i didnt even bought that, and whats most funny here, i dont even have that premium........Some solutions?

  • Newbie
  • Hello!   Today i found out that i have bought spotify premium. I check that on my internet bank, but funny thing is that i didnt even bought that, and whats most funny here, i dont even have t...
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Credit Card Address and Country Aren't the Same

Hello, I recently made a short-term move to France. I would like to buy Spotify Premium, but my credit card is American, so Spotify won't let me use it to make the premium account. Help!!

  • Newbie
  • Hello, I recently made a short-term move to France.  I would like to buy Spotify Premium, but my credit card is American, so Spotify won't let me use it to make the premium account. Help!!
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Hacker

Someone else is using my account. A really annoying person... (sometimes interrupting every single song).i need help

  • Newbie
  • Someone else is using my account. A really annoying person... (sometimes interrupting every single song). i need help
  • CzechFencer
  • Composer
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution [HELP] Why they charged me ??

So, i wanted to ask for help or mabe even spotify's staff, so i wanted to buy premium for students i entered my info and pressed continue than another window popped up about stdent verification all that stuff, so i wanted to know more about that, whe...

  • Casual Listener
  • So, i wanted to ask for help or mabe even spotify's staff, so i wanted to buy premium for students i entered my info and pressed continue than another window popped up about stdent verification all t...
  • ImMattK
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Payment Error

Had an error with my card so re did the subscription payment info however, it says that I am a premium student (great coz I am and have been for a few months!). But.. its says ill be charged $11.99AUD instead of the student rate?System error?

  • Music Fan
  • Had an error with my card so re did the subscription payment info however, it says that I am a premium student (great coz I am and have been for a few months!). But.. its says ill be charged $11.99AU...
  • SergioDavid
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

cost?

I can not find the cost of Spotify anywhere on the site. It looks like I have to sign up for a trial before I can get any inofrmation of the cost and by then I have already given my credit card? I don't think so. Where is a list of the cost of a sing...

  • Casual Listener
  • I can not find the cost of Spotify anywhere on the site.  It looks like I have to sign up for a trial before I can get any inofrmation of the cost and by then I have already given my credit card...
  • Maxim
  • Spotify Star
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

use downloaded music for project

Are we allowed to use downloaded music for a slideshow project for family to put on youtube?

  • Casual Listener
  • Are we allowed to use downloaded music for a slideshow project for family to put on youtube?  
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Free premium offer 0,99 for 3 months

I want to buy 3months for 0,99, but I already used 1 free week.I can still use this offer?

  • Casual Listener
  • I want to buy 3months for 0,99, but I already used 1 free week. I can still use this offer?
  • Toffee_usa
  • Newbie
  • 712 Views
  • 4 replies
  • 1 likes
  • 712 Views
  • 4 replies
  • 1 likes

Paguei mas não está liberado meu Spotify Premium

Aderi ao plano premium estudante universitário, o valor foi cobrado corretamente, porém não tiver nenhum retorno muito menos a liberação na minha conta.

  • Visitor
  • Aderi ao plano premium estudante universitário, o valor foi cobrado corretamente, porém não tiver nenhum retorno muito menos a liberação na minha conta. 
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Gift Card not renewing

Hi.I recently got spotify premium on my phone this December during the three months for $0.99 by using a gift card. Of course, today that time ran out. When I went back to renew it, I remembered i still had around $60.00 on my gift card, however i ca...

  • Casual Listener
  • Hi. I recently got spotify premium on my phone this December during the three months for $0.99 by using a gift card. Of course, today that time ran out. When I went back to renew it, I remembered i ...
  • user-removed
  • Not applicable
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Charged $120 on first month

I dont know what to do. I just switch from Apple Music to spotify, and I'm supposed to have the first month free, but my bank has been charged $120. I am livid. I should have never left Apple..I dont know how to contact Costumer Service at all, and i...

  • Newbie
  • I dont know what to do. I just switch from Apple Music to spotify, and I'm supposed to have the first month free, but my bank has been charged $120. I am livid. I should have never left Apple.. I do...
  • user-removed
  • Not applicable
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Amex Serve and Student discount

I have been trying for the past few days to sign up for premium for students. Whenever I click on "Student Discount" it takes me straight to checkout(Without making me verify my student status). I then proceed to attempt to checkout(Even though I kno...

  • Newbie
  • I have been trying for the past few days to sign up for premium for students. Whenever I click on "Student Discount" it takes me straight to checkout(Without making me verify my student status). I th...
  • user-removed
  • Not applicable
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Cannot access Hulu

I have signed up for the student premium on spotify. But when I go the the account overview page I don't have the "activate hulu" link anywhere on my page.Can someone help out?

  • Newbie
  • I have signed up for the student premium on spotify. But when I go the the account overview page I don't have the "activate hulu" link anywhere on my page. Can someone help out?
  • user-removed
  • Not applicable
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! I deleted Facebook and lost Premium

I am writing this 'cause I didn't find any solution anywhere.I have always used to log in with Facebook, and always paid for Premium service. I have decided to remove my Facebook account, and now I am not able to access it anymore, but when I try to ...

  • Newbie
  • I am writing this 'cause I didn't find any solution anywhere. I have always used to log in with Facebook, and always paid for Premium service. I have decided to remove my Facebook account, and now I...
  • Tom
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Premium

I just signed up for premium for students. I noticed that 10.**bleep**, the cost for premium, is pending in my account. Will it reduce to 4.99 once my student information is verified?

  • Newbie
  • I just signed up for premium for students. I noticed that 10.**bleep**, the cost for premium, is pending in my account. Will it reduce to 4.99 once my student information is verified?
  • Tom
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

PAYMENT

Spotify was charged to my credit card twice I mean the payment, but my account has not been activated tu premium.

  • Casual Listener
  • Spotify was charged to my credit card twice I mean the payment, but my account has not been activated tu premium.
  • Tom
  • Community Legend
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Can't use my 7 days premium through globe carrie

I already pay 49 Pesos for 7 days Premium but it didn't activate. What should I do? Help please!

  • Newbie
  • I already pay 49 Pesos for 7 days Premium but it didn't activate. What should I do? Help please! 
  • Tom
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Subscription as a Student

Hi Community!I'm a student and at the moment i pay 9.99€ per month. But normally it just should be 4.99€but i don't know where I should send my StudyID to. Can you help me? Cheers Ken

  • Newbie
  • Hi Community! I'm a student and at the moment i pay 9.99€ per month. But normally it just should be 4.99€but i don't know where I should send my StudyID to. Can you help me?   Cheers Ken
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Von Premium zu Family wechseln - Kosten? Abo kündigen?

Hallo, ich würde gerne von meinem bestehenden Premium Account auf Family wechseln. Muss ich dazu vorher meinen bestehenden Account kündigen? Muss ich dann 1 Monat lang beide Accounts paralell bezahlen? gibt es sonst etwas zu beachten?`vielen Dank!

  • Newbie
  • Hallo, ich würde gerne von meinem bestehenden Premium Account auf Family wechseln. Muss ich dazu vorher meinen bestehenden Account kündigen? Muss ich dann 1 Monat lang beide Accounts paralell bezahle...
  • Maxim
  • Spotify Star
  • 3347 Views
  • 1 replies
  • 0 likes
  • 3347 Views
  • 1 replies
  • 0 likes