Can't play music

[jazzybecca]

I have a Spotify premium, but it suddenly shows me like it's a free version (plays songs only with shiffle mode). Asked from my mobile operator and they said everything looks good from their side. What can I do

[Julian]

Hi @jazzybecca, welcome to the Spotify Community!

If you're subscribed through your mobile operator and they say everything's OK with your subscription, it's possible that you're accessing to a second Free account by mistake.

In this case, we'd like you to log out from the account that's currently open. If your Premium account was created with an username, make sure to use that username (not the email address) to log in. If your account was created with Facebook, use the Log in with Facebook option.

Let us know how it goes. Have a great day!

[jazzybecca]

Hey

I always entered with a username, but I had never logged out from my phone. At one point I just was unable to play my music.

I uninstalled and reinstalled the app on my phone, but it didn't work.

Finally my assistant deactivated and reactivated spotify from the local service provider. After that everything was fine.

With all the best,