Can't subscribe to Premium Family Basic

[cm49]

Plan

Premium Family

Country

USA

Device

All Devices

Operating System

All Operating Systems

My Question or Issue
I was once able to downgrade from Family Premium to Family Premium Basic which removed the audiobooks section which I don't use and lowered the cost of the plan back to $16.99 USD. I am no longer seeing it as an option as I am looking to downgrade. Is it still available?

[Maxim]

Hey @cm49,

Thanks for reaching out.

The Basic plan is only available to existing subscribers and is not being offered separately. Unfortunately, once it’s canceled, it’s not possible to resubscribe to it.

I hope this clears things up 🙂

[toestanden]

Long time Premium (Family) user that switched to Family Basic this year. Apparently a payment failed so immediately got kicked out onto a Free account... I resubscribed to Premium Family but can no longer see the option to switch to the Basic version. I guess because it thinks I am a 'new' PF user? Surely there must be a way to restore things?

[masso435]

This happened to me. Didn't notice that I had an old card on file that I just stopped using and didn't change it. The email were going to my spam. My family uses it more then me. It switch my account went to free and I was going to just update my payment but now I have to pay more. I don't want the extra stuff from my premium. I want the family basic back.

[Yordan]

Hey folks,

I understand how this can be frustrating.

In this particular case it would be best if you sent us a message in private through this link - we'll check things backstage and see if we can restore the plan for you.

We're just a post away if there's anything else you need assistance with.

@toestanden @masso435 

[ziggythedino]

Hi there, my account was apparently deactivated for "suspicious activity" which i believed to be a false flag, and when i contacted support they re-enabled my account. I then noticed my subscription was gone, and when i asked they said i would need to re-subscribe and no refund would be given. This is already odd but then i realised since i was on the family basic plan, i would not even be able to resubscribe to this plan again since its not available to new subscribers. Customer support refused to help me with this and so i think my only option is to go to the ombudsman, and so I asked for a deadlock letter i was told "no written statements will be given". Is there any way any spotiofy staff can help with my case before I need to escelate this further?

Plan

Premium Family Basic

Country

United Kingdom