Canceling subscription

[Ciaravicente]

I have been trying to cancel my subscription for months now!!! Trying to reach a representative to help me do this seems impossible. I don't want Spotify anymore and I am still getting charged. Nor does my app or website allow me to cancel. I think it's because it THINKS that I'm free. However I'm charged $10 every month. I would like a refund and my subscription to be cancelled! Thank you 

[Robert_W · Accepted solution]

Hi @Ciaravicente,

For help with this please contact Spotify here:

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

Also, Spotify's refund policy can be viewed here:

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

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