Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi there
I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?
Solved! Go to Solution.
It's better to delete your payment info and cancel your subscription altogether.
What I'm suggesting you to do is this:
1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/
2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.
3. Check the box to 'Remove', and click 'Change' button,
THIS IS BS... I JUST WANNA SCREEEAM!!! but who'll listen... I tried everything suggested.. right up to clearing payment and cancelling.. then when it comes back and I select USE CREDIT CARD.. it just spins and spins and spins... #$^#$#$^#^#^
I'm having the same issue, Tucker. I even went so far as to disable my adblocker on my browser and still no luck. Hopefully someone who actually works for Spotify's billing/payment department will see this and fix the problem.
You should contact customer support through this link:
https://support.spotify.com/contact-spotify-support/
They'll help you out. They take, at the most, 24 hrs to get back to you.
Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.
Canceling the subscription is the only solution that I found to changing credit cards. I tried three times over 6 weeks and no luck. Maybe I renew and maybe I don't. Spotify needs to jolt their support guy (there must be only one) and get him to change this.
Same issue... over a 6 week period.
My solution was to use IE browser instead of Chrome... after everything I went through... ARGHHH... it was that simple... I did not see this as a solution before or after my post... unless I missed it.. but folks that's what worked for me...
Hey,
I have a related issue.
I linked my account to my UK card and set my country as the UK in order to purchase a cheap trial period, after which I cancelled my subscription. As I am now finishing my stay in the UK, I would like to purchase premium using a Polish card (so that it can be charged with Spotify-Poland rates), however, in the subscription part in my account's menu I only have an option to start a premium using UK's rates and no option to change card details.
Is it possible to change card details and be charged other country's rate in such a situation?
Cheers!
Your payment card country must match your country in profile, and the country of your IP address.
Once you're in Poland, you can cancel your current subscription, delete your current payment details, change your country in profile, and resubscribe with your polish card at polish rates.
Do you get email receipts for your subscription purchases? In them, the Spotify username you're paying for is shown:
Username/ID: xxxxxxx
Logout of the app, and be sure to use that username to login to your account. It's the one with the Premium features.
1. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.
2. Check the box to 'Remove', and click 'Change' button,
I click on updating payment details then next screen welcomes me to Premium. How can I change VISA card data, and keep old subscription?
Thanks
In there it appears the renewal date, which is when you actually get charged, not before, even if you update details.
If you want to be sure, you can delete your payment info and then add the new one after. You will still be Premium until the remaining days of your subscription are used up.
What I'm suggesting you to do is this:
1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/
2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.
3. Check the box to 'Remove', and click 'Change' button,
Hi, I am trying to use a card that has a differnt name on it to my account name and it will not work. Can you help me?
Hola
He cancelado mi suscripción premiun y necesito cambiar datos de mi tarjeta de crédito.
Ya he pagado el último recibo generado por spotify y deseo que ya no mantengan vinculada mi tarjeta, pues en el banco me dicen que no puedo hacer cambios con mi tarjeta de crédito, pues figura que aún esta vinculada a la cuenta de spotify, a pesar de que mi membresía ya fue cancelada.
Por favor cómo puedo comunicarme por otra vía para resolver esto.
Gracias
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…