Charged twise

[QWERTY106]

I just paid last week for a student plan, but this week I got charged again because they change my student plant to individual plan because I am unable to verify my account as a student, but i did not receive any email to verify my account. I want a refund, how can i get a refund?

[Billy-J]

Hey there @QWERTY106, thanks for reaching out to the Community!

Student verification is valid for 12 months from the original validation date. In this case, I’d recommend following these steps to renew Premium Student. I also understand that you would like a refund. Any and all refund requests are handled by contacting Customer Support here.

Refunds can only be processed within a brief timeframe after the payment has been processed (date of purchase), and I would recommend making sure that you have all of your payment information on hand, as the Customer Support team will need that to verify your account.

There is more information about refunds here.
Hope this helps. If you need further help, just let me know.