Help Wizard

Step 1


Charged unexpectedly

Charged unexpectedly




iphone 7

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

ios 13.3.1

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I am being charged twice in a month and another third charge appears on the plan. I ask for repayment since O already paid for my subscription.

I want you to contact me asap.



1 Reply

Hey @kardelenguler - help's here!

If you're seeing additional charges on your card, then it's possible that you have more than one active subscription.


We recommend you check out the steps in this support article under More help > Do you have more than one Premium account?

Let us know how you get on! We'll be here in case you need any further help.


Cheers 🙂

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