Double paiement

[ckanjee]

Plan

Premium

Country

France

Device

Multiple

Operating System

Multiple

My Question or Issue

I have been charged twice this month for my spotify: once for my premium family via paypal 14.99€ and once for 9.99€ on my credit card.

I would like a refund or that the amount be reduced from july's bill as I am exclusively using my premium family and have already paid for this month. Also can you please delete whatever subscription is still standing if there are any apart from the family one.

email adress is *snip* . My name is Célina Kanjee.

Regards.

[Daisy]

Hey @ckanjee.

Welcome to the Spotify Community. Sorry to hear you're being double charged!

We recommend you have a look at this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.

It would also be good to check out this article on how to find the possible second account. Let us know how you get on, we're here to help 🙂

Have a great day.