Duo Not working

[Abedjabr]

Plan

Premium

Country

Jordan

Device

iPhone 11

Operating System

iOS 13.6

My Question or Issue

I am unable to enroll my partner onto duo. I shared the link with her via whatsapp and she accepted right away. However when entering the same address she gets referred to another one instead of the same home. 

Can someone help me fix this issue. (The invite did not time out as she went in shortly after I have shared the link with her). 

[Elena · Accepted solution]

Hey there @Abedjabr,

Thanks for getting in touch with us. Don't worry. Help is on the way 🙂

We'd suggest she goes ahead and tries accepting the invite in incognito window on another device.

It is also a good idea to check what address you've given to make sure there are no typos. After she has accepted the invite, she can enjoy the Premium features. 

Keep us in the loop! If you have questions, you know where to find us.

[Abedjabr]

Thank you guys for your help! Turns out I also need to change the country make sure it is the same (when the account was created VPN was active and placed the country as UK)

Wonderful and fast support 

Thanks!

[Ivan]

Hey @Abedjabr,

Thanks for your kind words 🙂

We're happy to hear this worked for you and you can now both enjoy the Premium features.

If you have questions, don't hesitate to reach out to us. 

Keep well!