Forgot Account details

Rianak · 2018-10-16

Hello! I had the family package however I have signed out by mistake and now that I enter again my email and password (which i have already reset too many times) it appears that I have access only to the free account! I dont mind creating a new account but how to I cancel the monthly subscription fee to the family package without access to that account???

Plan

Family package

Country

Device

Samsung Edge

Operating System

Android

My Question or Issue

Jose_M · 2018-10-16

Hi there!

It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

Let me know how you get on! I'll be here to help 🙂

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